Raising your privacy concern with an organization

Federal government institutions subject to the Privacy Act, and businesses subject to the Personal Information Protection and Electronic Documents Act (PIPEDA) are obligated to handle personal information responsibly. These laws give individuals the right to file a complaint with the Office of the Privacy Commissioner of Canada (OPC) if they feel their personal information has been mishandled.

However, many privacy issues can be quickly and effectively addressed by individuals themselves when they communicate directly with an organization. On this page, you will find tips developed to help individuals raise their concerns with businesses and federal institutions.