Mobile Phones
A high quality phone system is crucial to providing Canadians with access to a world-class communication system. We want Canadians to be able to connect to quality and innovative communication services at affordable prices. We strive to protect the safety and interests of Canadians by:
- enforcing the Unsolicited Telecommunications Rules and the National Do Not Call List;
- regulating telecommunications carriers, including major telephone companies;
- approving tariffs and certain agreements for the telecommunications sector; and
- encouraging competition in telecommunications markets to ensure that Canadians have a choice of innovative and affordable services.
We do not intervene in the retail rates for most communication services.
Topics
Your Consumer Rights (the Wireless Code)
Every Canadian with a mobile plan is protected by the Wireless Code. The Wireless Code explains your consumer rights and the rules your provider must follow.
Postpaid versus Prepaid Services
The Wireless Code establishes basic rights for all wireless consumers. However, there are some differences between postpaid and prepaid services.
Switch Providers and Keep your Number
How to switch service providers and keep your number when you switch. Calculate your cancellation fees or cancel your services.
Roaming Charges
What is roaming? Manage your charges and figure out what you need to do before you travel.
Talk, Text & Data: Pick the Best Plan
Find a provider, compare and pick a plan and learn what questions you should ask yourself before you change plans.
Make a Complaint
How to make a complaint about your mobile phone services online, by email and by phone.
Phone Services for People with Disabilities
Handsets, message relay services (MRS), video relay services (VRS), and 9-1-1 services for people with disabilities. You have the right to an accessible mobile phone.
What we are doing
Outreach
- The second online discussion on the Wireless Code review is now closed. Read the transcripts of the discussion.
- A public hearing to review the Wireless Code took place from February 6-9, 2017 in the National Capital Region. Read what was said.
Policies, Decisions and Orders
Related Topics
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