Contact Us

Maps and Publications

The NCC is committed to providing quality service. There are a number of ways to contact us and we will respond to your request as quickly as possible.

If you wish to receive information, make a request, send a comment or file a complaint, please contact NCC Client Services

Client Services

Telephone: 613-239-5000 or 1-800-465-1867 (toll-free)
Employee directory: 613-239-5678
TTY: 613-239-5090 or 1-866-661-3530 (toll-free)
Email: info@ncc-ccn.ca

Employee Directory

Hours of Operation:
Monday to Friday (except holidays), 8:30 am to 5 pm (Eastern time).

Mailing address:
National Capital Commission
202–40 Elgin Street
Ottawa ON  K1P 1C7

Emergency Service (24-hour)

Telephone: 613-239-5353

NCC Ombudsman

If you have a complaint that the NCC has been unable to resolve, you can contact the NCC Ombudsman. The NCC Ombudsman works independently and confidentially to resolve complaints when avenues within the NCC have been exhausted.

NCC Ombudsman
Suite 311, 40 Elgin
Ottawa, ON K1P 1C7

Telephone: 613-947-4330 or 1-877-947-4330 (toll free)
TTY calls: 613-947-4339 or 1-877-947-4339 (toll free)
Fax: 613-947-4311
Email: info@ombudsman.ncc-ccn.ca
Website: http://ombudsman.ncc-ccn.ca

Gatineau Park Visitor Centre

33 Scott Road
Chelsea, QC

Telephone: 819-827-2020 or 1-866-456-3016 (toll-free)
TTY: 613-239-5090 or 1-866-661-3530 (toll-free)

Hours of Operation:

November 2 to April 30
Monday to Friday, 9 am to 4 pm
Saturday and Sunday, 9 am to 5 pm

Closed on December 25

December 26 to January 4
Open daily, 9 am to 5 pm

May 1st to November 1st
Daily, 9 am to 5 pm

Other Services

Access to Information and Privacy (ATIP) Requests
Contracting
Rideau Canal Skateway Conditions
Partnership Opportunities
Volunteer Centre

Access to Information and Privacy (ATIP) Requests

Access to Information and Privacy Coordinator
National Capital Commission
202–40 Elgin Street
Ottawa ON  K1P 1C7
Telephone: 613-239-5678 ext.: 5198
Email: atip-aiprp@ncc-ccn.ca

Contracting

Manager, Procurement Services
National Capital Commission
202–40 Elgin Street
Ottawa ON  K1P 1C7
Telephone: 613-239-5678 ext.: 5407
Fax: 613-239-5007
Email: contracts-contrats@ncc-ccn.ca

Rideau Canal Skateway Conditions

Telephone: 613-239-5234 (recorded message)
Web page: http://www.ncc-ccn.gc.ca/rideau-canal-skateway/#conditions

Partnership Opportunities

Marketing and Partnership
National Capital Commission
40 Elgin Street
Ottawa ON  K1P 1C7
Telephone: 613-239-5000
Email: partnerships-partenariats@ncc-ccn.ca

Volunteer Centre

Volunteer Centre
National Capital Commission
202–40 Elgin Street
Ottawa, ON  K1P 1C7
Telephone: 613-239-5373
Fax: 613-239-5552
Email: volunteer_benevoles@ncc-ccn.ca