Employer Support

Business owners

Any Canadian or permanent resident who wishes to advertise a job for their business can register as an employer with Job Bank.

Employees

Any Canadian or permanent resident who wishes to advertise a job for the business that employs them can register their employer with Job Bank.

Third-party representatives

Any Canadian or permanent resident who has received consent from the employer to advertise a job on their behalf can register an employer with Job Bank.

Reminder for third-party representatives:

• Do not create an employer file with your business number.
• Use the employer's business number and information.
• Create separate employer files for every employer you represent.

No. Job Bank's job advertising and matching services are free of charge. Job Bank users must agree to the Terms of Use before creating their user account.

Here are the steps and requirements for posting on Job Bank:

Create your Job Bank user account

1. Go to the Job Bank for Employers login page.
2. Click on "Sign up now!" to initiate your registration as a user.
3. Read and accept the Privacy Statement and Terms of Use.
4. Enter your credentials (Step 1), your confirmation code (Step 2), your personal information (Step 3) and your answers to your security questions (Step 4).

Following your registration as a user, you can be added to the employer file by a current authorized user, or you can register a new employer.

Register the employer

1. Log in and click on "Register a new employer" to initiate the employer file creation.
2. Enter details about your relationship to the employer.
3. Enter the employer's payroll account number (e.g.: 123456789RP0001). This number is issued by the Canada Revenue Agency (CRA). Click on "Continue".
4. Enter the employer's business details as they appear at the Canada Revenue Agency. Click on "Continue".
5. Enter the primary business location. Click on "Complete registration".

• If you are a third-party representative using Job Bank for Employers, you must have consent from the employer to advertise their job vacancies on Job Bank.

The employer file must be approved by a Job Bank officer (which may take up to 5 business days). Job postings will only be advertised once the employer file is approved.

Create and submit a job posting

1. Log in and click on "Create a new job posting".
2. Enter the job title (step 1), the conditions (step 2), the skills required (step 3) and the method to apply (step 4).
3. Click on "Save and Advertise" to submit your job posting. Jobs must be reviewed and approved by a Job Bank officerbefore being advertised (which may take up to 2 business days).

Every job must respect the following criteria:

• Provincial or territorial minimum wage standards must be met;
• Tax deductions must be made by the employer: workers must not arrange their own contributions to such programs as income tax, the Canada Pension Plan (CPP), employment insurance (EI) and Workers' Compensation;
• There must be a real job vacancy (the employer cannot have someone in mind for the position);
• Any training that is a condition of employment must be paid;
• Employment must be insurable in Canada; and
• No fees can be charged to applicants.

The following job opportunities/practices are not permitted on Job Bank:

• Business or self-employment opportunities with or without a monetary investment;
• Volunteer or unpaid internship opportunities;
• Hiring replacement workers during a labour dispute;
• Any job that Job Bank considers to be inappropriate; and
• A duplicate of a job currently advertised on Job Bank

The National Occupational Classification (NOC) is a large directory that contains most of the jobs held in Canada. Designed and maintained by the federal government, this system is used for the delivery of several programs and services. Job Bank, for example, uses the NOC codes to classify all the jobs posted on its website. In fact, every job is associated with a four-digit occupational code (3131 = pharmacist).

You can visit the National Occupational Classification website to learn more about the NOC codes. You can also send an enquiry to the Labour Market Information Division at NC-NOC-CNP-GD@hrsdc-rhdcc.gc.ca.

For information on the Temporary Foreign Worker Program (TFWP) or the Labour Market Information Assessment (LMIA), such as its requirements for job postings and recruitment, visit the Temporary Foreign Worker Program website or call the Employer Contact Centre at 1-800-367-5693.

For information on the Temporary Foreign Worker Program (TFWP) or the Labour Market Information Assessment (LMIA), such as its requirements for job postings and recruitment, visit the Temporary Foreign Worker Program website or call the Employer Contact Centre at 1-800-367-5693.

On Job Bank, private households are considered businesses and must therefore register with Job Bank in the same manner as businesses. If you have just received your payroll account number from the Canada Revenue Agency, Job Bank will ask you for a confirmation document for this number. You must also be ready to provide a secondary document, such as a phone bill, to confirm the telephone number of the location where the caregiver will be working.

If you are being assisted by a third-party representative (lawyer, consultant, friend, relative), you should create your own user account and create the employer file yourself. Do not share your personal information, such as a Social Insurance Number and login information with anyone. You will be able to add a third-party user once they have created their own user account.

A Job Bank user account allows you to create job postings and use the job matching service for employers (if you are Canadian citizen or permanent resident). With this one account, you can also access the job matching service for job seekers.

Only you should create your own user account as you must enter personal information, such as your Social Insurance Number. Only you should access your user account. If another user needs access to the employer file, this person will have to create their own user account and be added as a user to the employer file. If it is found that you are sharing your personal information with another party, your user account could be deemed compromised and could be suspended. The employer file could also be suspended as a result of the user suspension.

You must provide Social Insurance Number (SIN)to use Job Bank for Employers. We collect this information to:

1. determine your eligibility;
2. verify your identity; and
3. ensure that you have only one account in the system.

Job Bank is secure and safe to use. Users' SINs are not kept on file. Personal information transmitted to Job Bank over the Internet meets all current security standards. Job Bank officers cannot see your SIN, your date of birth or your mother's maiden name.

Job Bank's use of SIN has been thoroughly examined from a privacy and security perspective. The SIN is collected in accordance with the Department of Employment and Social Development Act and the Privacy Act of Canada.

For more information, visit Job Bank's Privacy Statement and Terms of Use.

To modify your Job Bank user account, follow these steps:

1. Once logged in, click on the "My user account" button with your name at the top right of the page.
2. Change the information needed, such as:

• your password
• your security question
• your email address

3. Click on "Save".

Note that a change in an email address or password will require an added confirmation step by email.

User accounts expire after six months of inactivity. You may reactivate your Job Bank user account by clicking on "Forget Password/Reactivate my account" from the sign-in page. Your name and email must match exactly the information listed on your user account.

There are a number of reasons when Job Bank suspends a user account. In most instances, a Job Bank user account is suspended when a user does not comply with Job Bank's Terms of Use.

You may leave us a message regarding your suspension.

Yes, but you will need to have received consent from this employer to advertise on their behalf, and will need to identify yourself as a third-party representative and give the name and the contact information for your contact within the business looking to hire.

Placement agencies

Generally, placement agencies are employers when they are responsible for paying the employees they place at their client's premises.

If you are posting on behalf of a placement agency, you must first determine if the successful candidate will be an employee of the agency or an employee of the agency's client. If the agency will pay the successful candidate, you must use the agency's business number to register the agency as an employer on Job Bank. You must also provide the contact information of the agency's clients. Client information is used for internal purposes only; it is never displayed publicly.

Recruiters

Recruiters are individuals who assist employers with their recruitment process. Their interaction with the job applicants usually stops when the new employee is hired. A recruiter — whether agency-affiliated or independent — does not pay the wages of the successful candidate. It is the recruiter's client that pays the employees and acts as an employer.

If you or your agency will not pay the successful candidate, you are considered a third-party recruiter. You must use your client's business number to register their business as an employer on Job Bank.

Third-party Representatives

Third-party representatives are users who are not employed by the business wishing to advertise their job vacancy with Job Bank.

These individuals assist one or more employers with their posting activities on Job Bank. If you are a third-party representative, you must identify yourself as such and enter your client's information in the appropriate section. You will have the same access functions as an employee.

Reminder for all users

The employer pays the wages of the hired candidate. Always use the employer's payroll account number to register the employer on Job Bank.

Job Bank is an important source of job market information as Canada's national job posting service. This information allows Job Bank to gather complete and accurate statistics about Canada's labour market. It is also collected to monitor compliance with Job Bank's Terms of Use. Information may be disclosed or protected as required under the provisions of the Access to Information Act.

Your user account can be linked to multiple employer files. You can only create one Job Bank user account per person.

A recruitment agent or a third-party representative must create separate employer files using each of their client's business number. A placement agency must be registered with the agency's business number. To learn more of the difference between placement agencies, recruiters and third-party representatives, consult the "What is the difference between a placement agency, a recruiter and a third-party representative?" section of the FAQs.

Once the first employer file has been created, the user can register other employers using the same steps. When creating a job posting, the user will have the opportunity to select the employer for which to post this job.

For a user who is linked to multiple employers, their dashboard will include all jobs from all employer files in which they are users; they may use the filtering function to see particular jobs.

To add another user to your employer file, follow these steps:

1. Log in to Job Bank for Employers.
2. Click on "Employer files" on the menu at the top right of the page.
3. Click on the "Users" tab.
4. Click on "Add a new user".
5. Type the email address of the user you would like to add to the employer file in the "Email" field and click on the "Lookup Email Address" button. The user must have created a user account using the same email address; otherwise, the system will not be able to find this user.
6. Select the access type of the new user by using the dropdown menu.
7. Select the user relationship of the new user by using the dropdown menu.
8. Click on the "Save" button.

If no results were found, contact the user to confirm the email address that they used to create their user account.

You must have an individual user account to create an employer file.

To create an employer file, follow these steps:

1. Log in to Job Bank for Employers. You will be brought to your dashboard.
2. If you have not created any employer file yet, click on "Register a new employer" on your dashboard.
   • If you wish to create additional employer files, click on "Employer files" at the top right corner of your dashboard, then click on "Register a new employer".
3. Enter details about your relationship with the employer.
   • If you are a third-party representative using Job Bank, you must identify yourself as such. You must have obtained consent from the employer to advertise their job vacancies on Job Bank.
4. Enter the employer's payroll account number issued by the Canada Revenue Agency (CRA) and click on "Continue".
5. Enter the business name and details and click on "Continue".
6. Enter the employer's primary address as it appears in the CRA files and click on "Complete Registration".

You have successfully registered a new employer with Job Bank.

The employer file must be approved by a Job Bank officer (which may take up to 5 business days). You will receive an email to confirm that the employer file has been approved. Job postings will only be advertised once the employer file is approved. Job postings must also be approved before being advertised (which may take up to 2 business days).

If the employer is already registered, you must ask the person who created the employer file to grant you access to the file. Refer to the appropriate section of this page for more information on how to access an employer file already registered in the system.

Reminder: The same user can have access to multiple employer files. The same employer file can also be accessed by multiple users.

The current service standard for an employer file to be validated is 5 business days. To ensure a quick approval process, your employer file information should reflect the business' information with the Canada Revenue Agency (CRA) (business name and address). Job Bank may request additional documents to validate information. This request may be done by phone or by email. Remember to check your voicemail and email, including your junk mail folders. Do not send any document unless you receive a request from Job Bank.

Employer files are processed on a first come-first serve basis.

During peak periods, Job Bank could experience delays due to a higher than normal number of requests.

The employer file must be approved by a Job Bank officer before job postings can be advertised on Job Bank's website. Once you complete the registration of the employer, a Job Bank officer will review the information to ensure it has been entered correctly and that the nature of the business is compliant with Job Bank's Terms of Use. This process may take up to 5 business days.

Request for documentation

If information is missing or unclear in the employer file, you will receive a phone call or an email from Job Bank requesting documents with specific information. Failure to send the documents within 20 days of the request will result in the employer file being suspended until documents are received.

Payroll Remittance Statement (PD7a)

The CRA website contains more information on how to obtain a complete copy of the Payroll Remittance statement. This document must be dated within the last year and reflect a payroll number that is currently open.

Secondary document

This document must include the name of the employer, the telephone number and the address that is linked to the employer file. For example, the telephone bill must show the phone number and the business location listed in the employer file.

To register a new employer, follow these steps:

1. Log in to Job Bank for Employers.
2. From the dashboard, click on "Employer files"
3. Click on "Register a new employer" to create the employer's file.
4. Enter details about your relationship with the employer.
5. Enter the employer's payroll account number and click on "Continue".
6. Enter the employer details and click on "Continue".
7. Enter the employer's primary business address and click on "Complete registration". You have now successfully registered an employer on Job Bank. You will receive an email to confirm that the employer file has been approved. Once the employer file is approved, you will be able to advertise jobs on Job Bank.

Changes made in any tab under the employer file, must be reapproved by a Job Bank officer. Modifying employer information will prevent pending jobs from being advertised until the information change is approved.

To edit the employer file details, follow these steps:

1. Log in to Job Bank for Employers
2. Click on the button "Employer files" at the top right of the page.
3. Change the required information.
4. Click on "Save".

Contact the Primary Officer

If you try to register an employer and receive the following error message:

"An employer file associated with the payroll account number 123456789RP0001 already exists in the system."

It means that an employer file has already been created with this number in the Job Bank system. If you know who created the employer file, ask this person (or another user of that file) to add you to the employer file.

Contact Job Bank

You may contact Job Bank to discuss your access to an employer file. However, Job Bank will not disclose the name or the email address of the Primary Officer. We may request documentation to validate your relationship with the employer.

Contact us if:

1. you are not contacted or added by the Primary Officer following your registration attempt;
2. you have not been able to find who is in charge of the employer file; or
3. the Primary Officer or the only user registered on the employer file is no longer affiliated with the employer (e.g. the employee has left the business).

The email address you entered does not exist in Job Bank. You must ask the user to create a Job Bank user account or confirm the email address they used to create their user account.

To register an employer, follow these steps:

1. Log in to Job Bank for Employers. You will be brought to your dashboard.
2. Click on "Register a new employer" to register the first employer or click on "Employer files" on the top right corner to register a second employer.
3. Enter details about your relationship with the employer.
4. Enter the employer's payroll account number and click on "Continue".
5. Enter the employer details and click on "Continue".
6. Enter the employer's primary address and click on "Complete Registration". You have successfully registered a new employer with Job Bank.

• When creating a job posting, the user will have the opportunity to select the employer for which to post this job.
• For a user who is linked to multiple employers, their dashboard will include all jobs from all employer files in which they are users; they may use the filtering function to see particular jobs.

Primary Officer

The Primary Officer can modify an employer file. The user who registers the employer file is by default the Primary Officer, but once another user has been added, the Primary Officer can assign the other user to become the Primary Officer. The Primary Officer is responsible for all activity on the employer file and will be Job Bank's primary contact.

Administrator

An administrator has all the same functionalities as the Primary Officer, except for assigning the Primary Officer access type to another user.

User

A user can only create and modify job postings.

No. You cannot add free-text to your job posting. Job Bank does not use free text so that it may offer a free, fast and bilingual service to its clients.

13,000 customization options are available

If you are unable to find a particular job requirement when creating your job posting, you may use the "Additional job requirements" feature to add skill options associated with any other occupation.

To use the customization features:

• Create a job posting using the job title that best describes the tasks and duties of the future employee.
• Proceed to Step 3. The various skill options associated with your job title will be listed on that page.
• Scroll down to the "Additional job requirements" section located at the bottom of the page.
• Enter keywords in the search field and select the relevant requirements from the auto-generated options.

Suggest a new option

Job Bank strives to offer accurate and up-to-date job posting options that reflect the Canadian labour market. If you are unable to find the job requirement you are looking for, or if you believe that an option or a job title should be added permanently to the Job Bank database, make a suggestion. To do so, click on the "Suggest a new option" links when creating a job posting. These links are located at the bottom right corner of various sections. Your suggestions will be reviewed by the Job Bank team and added to the relevant section where appropriate. They will not appear on your job posting right away but may be available in the future.

Make additional job posting information available on your website

Many employers also advertise job vacancies on their websites. If you wish to provide job seekers with additional job posting information, you may include a link to an external website to provide job seekers with more details on the job posting.

Job Bank job titles are based on the National Occupational Classification codes. The skill checklist presented at step 3 reflects the particular job title selected at Step 1. If your corporate job title is not listed in the Index of titles, you may select the job title which contains the most similar skills and use the "Additional job requirements" to add skills that are not comprised in this job title's skill checklist. Still need help? Leave a message.

Our service standard to advertise job postings is two business days. Once approved, the status of your job on your dashboard will be changed to "Advertised". If your employer file is not yet approved, jobs will not be advertised.

If you modify a job posting while it is advertised, the changes will not be reflected until they are approved by a Job Bank officer.

This means that your job posting will be reviewed by a Job Bank officer. The service standard is to advertise job postings within two business days. Once approved, the status of your job posting on the dashboard will be changed to "Advertised". If this is the employer first job posting, it may take longer for the job to be advertised because the employer file must first be reviewed and approved by a Job Bank officer.

Any modification made on an advertised job posting must be approved by a Job Bank officer before being updated on the website.

To edit your job posting, follow these steps:

1. Log in to Job Bank for Employers. You will be brought to your dashboard.
2. Click on the checkbox beside the job you would like to edit.
3. Click on the "Edit" button above the list of job postings.
4. Click on the title of the page containing the information you would like to change.
5. Change the appropriate information.
6. Click on "Save".

You must first have created a user account and an employer file before creating a job posting. To create a job posting, follow these steps:

1. From your dashboard, click on "Create a new job posting".
2. Select an employer file and click on "Proceed to Job title".
3. Search and select the job title that best describes the duties and responsibilities required, then click on "Proceed to Job details"
4. Fill in the necessary fields and click on "Proceed to Skills".
5. Select the required skills and click on "Proceed to How to Apply".
6. Enter the How to Apply information and click on "Proceed to Preview".
7. Verify the accuracy of the information and click on "Save and advertise".

Your job will be reviewed by a Job Bank officer before appearing on the website. The service standard to advertise job postings is two business days. Once approved, the status of the job on your dashboard will change to "Advertised".

Reminder

You must have created a user account and an employer file to create a job posting.

If this is your first time creating a job posting through a new employer file, your employer file will have to be validated first. This could delay the advertisement of your job posting by up to 5 business days.

A Job Bank officer cancelled or rejected your job posting because it fails to comply with Job Bank's Terms of Use.

Consult Job Bank's Terms of Use for more information.

The Job Match service matches job postings with job seeker profiles. When a job is advertised, the employer sees on the dashboard the amount of job seeker profiles which match the job's requirements.

The matching service for employers allows for employers to view and invite job seekers to apply for the job.

To see more details from a profile, click on the "+" icon on the left column.

If you reject a candidate, the match will be removed and you will no longer have access to view this profile.

For the first 30 days of advertisement, your job posting will only be matched to Canadians and permanent residents. After 30 days, it will also be matched to foreign job seekers participating in the Express Entry program. For more information on hiring foreign workers, visit Citizenship and Immigration Canada.

If you have not logged into your Job Bank account over the last six months, your account might have been deactivated due to inactivity.

To reactivate your user account, follow these steps:

1. Click on "Forgot my password / Reactivate my user account".
2. Enter your name and email as they appear in your account. Click on "Continue".
3. A confirmation code will be emailed to you immediately. Enter the confirmation code in the box and click on "Continue".
4. Answer your security question and click on "Continue". If you do not remember the answer to your security question, click on "Get a Different Question".
5. Enter your new password twice and click on "Reset my password". You will receive an email notification confirming your password reset.
6. Click on "Please sign in". Log in using your new password.

If you have forgotten the answer to your security questions, follow these steps:

1. Leave us a message asking us to reset your security questions and your password. We will send you a temporary password by email.
2. Log in to your account using your temporary password.
3. Reset your security questions and answers. Choose questions for which you will easily remember the answer. Click on "Continue".
4. Reset your password by entering your new password twice. Click on "Reset my password".

A user account is suspended when a user does not comply with Job Bank's Terms of Use and Conditions.

An employer file is suspended if requested information was never received or if the employer's practices do not comply with Job Bank's Terms of Use and Conditions.

You can modify your password while being logged into your account. To do so, follow these steps:

1. Log in to Job Bank for Employers.
2. Click on "My user account" at the top right of the page.
3. Click on the "Account Details" tab.
4. Enter your new password twice.
5. Click on "Save".

If you have forgotten your password, follow these steps:

1. Click on "Forgot my password / Reactivate my user account".
2. Enter your name and email as they appear in your account. Click on "Continue".
3. A confirmation code will be emailed to you immediately. Enter the confirmation code in the box and click on "Continue".
4. Answer your security question and click on "Continue". If you do not remember the answer to your security question, click on "Get a Different Question".
5. Enter your new password twice and click on "Reset my password". You will receive an email notification confirming your password reset.
6. Click on "Please sign in". Log in using your new password.

If you have forgotten the answer to your security questions, follow these steps:

1. Leave us a message asking us to reset your security questions and your password. We will send you a temporary password by email.
2. Log in to your account using your temporary password.
3. Reset your security questions and answers. Choose questions for which you will easily remember the answer. Click on "Continue".
4. Reset your password by entering your new password twice. Click on "Reset my password".

The Social Insurance Number (SIN) is a nine-digit number that you need to work in Canada and access different government programs and benefits, such as Job Bank. You cannot use a SIN that begins with a 9.

SINs that begin with a 9 are issued to temporary workers who are neither Canadian citizens nor permanent residents. These SINs are temporary and valid only until the expiry date indicated on the immigration document authorizing them to work in Canada.

If the error shows that your SIN is already in use, this means that you already created a Job Bank user account (in the job seeker services). Your login credentials are the same for the job seeker and employer services.

Ensure that you are using the correct format for your birthday information (YYYY‑MM‑DD). If you are having issues creating your account, please check your web browser and keyboard settings and make sure to use the Canadian date format.

It is important that you do not use the SIN of another individual. Your SIN is confidential. It is your responsibility of protecting your SIN from inappropriate use, fraud, and theft.

If you are creating a Job Bank user account for the first time and you are certain that you are entering the correct information even though the system is showing an error, please contact Service Canada at 1-866-279-5238.