The federal government’s international travel advice and services have been merged into www.travel.gc.ca.  This website is a comprehensive source of information for Canadians travelling or living abroad.

Travel.gc.ca integrates regularly updated content and resources from 11 government partners, including CATSA, to help Canadians easily and efficiently find the information they need to make informed decisions about international travel.

The following list is intended to help you find the appropriate organization to help answer your questions when planning your trip and throughout the course of your travels.

• Canadian airlines
• Canadian airports
• Canadian government agencies
• U.S. government agencies

Canadian Airlines

You may need to contact your airline for information about:

• Tickets and flight itineraries
• Baggage - weight, size, number of pieces allowed (carry-on and checked baggage)
• Baggage complaints and inquiries (not related to security screening)
• Identification requirements
• Transportation of pets
• Passenger escorts
• What items can be transported in carry-on and checked baggage (even if an item is permitted by CATSA, if you have any questions or concerns, check with your air carrier)

Please visit your airline's website to find contact information for a representative:

Canadian Airports

You may need to contact the airport for information about:

• Lost and found: items left in public areas in the airport terminal buildings
• Up-to-date flight information
• Terminal maps
• Food and shopping services
• Baggage storage
• Parking
• Car rentals

Canadian Government Agencies

Canadian Air Transport Security Authority (CATSA)

• Call toll-free 1-888-294-2202
• Questions and complaints about pre-board screening
• Questions and complaints about checked baggage screening
• Screening processes for travellers
• Items permitted and not permitted in carry-on and checked baggage

Canada Border Services Agency (CBSA) 

• Call toll-free 1-800-461-9999 or TTY 1-866-335-3237
• Personal exemptions (what to declare)
• Travelling with children
• Amount of money or objects allowed to cross the border
• Food related questions (e.g. foods allowed to be brought back into Canada)
• Medication allowed to cross the border
• Foreign travellers entering Canada
• NEXUS
• NEXUS Air
• CANPASS
• CBSA Travellers Page

Canadian Food Inspection Agency (CFIA)

• Call toll-free 1-800-442-2342
• Importing plants and food items into Canada

Canadian Transportation Agency (CTA)

• Call toll-free 1-888-222-2592 or TTY 1-800-669-5575
• For investigations of unresolved issues with your air carrier
• “Fly Smart” booklet for individuals flying to, from and within Canada.
• Accessibility issues, including passengers with disabilities

Citizenship and Immigration Canada (CIC)

• Call toll-free 1-888-242-2100 or TTY 1-888-576-8502
• Immigration inquiries

Global Affairs Canada

• Call toll-free 1-800-267-6788 or TTY 1-800-394-3472
• International travel assistance
• Country profiles
• Consular Affairs: Essential Information for Canadians Abroad

Passport Office

• Call toll-free 1-800-567-6868
• Requirements for international travel (including U.S.)
• Questions regarding expired passports
• Passport applications

Public Safety Canada

• Call 1-613-991-3301 or TTY 1-866-865-5667
• Information about keeping Canada safe
• Canada – U.S. border security
• Passenger Protect program to prevent persons who pose an immediate threat to aviation security from boarding a commercial aircraft.

Transport Canada (TC) 

• Call 1-613-990-2309 or toll-free 1-800-305-2059 or TTY 1-888-675-6863
• Transportation of dangerous goods
• Questions and complaints about regulatory issues (not the implementation of regulations, which is CATSA’s responsibility)
• Private aircraft arriving from outside Canada
• Guidelines for Dangerous Goods in carry-on baggage and checked bags

Service Canada

• 1-800-O-Canada (1-800-622-6232)
• Public safety
• Ordering travel information brochures
• Obtaining a clear, resealable 1 L bag for packing your liquids, aerosols and gels in your carry-on baggage.
• General and simplified renewal passport applications only (acts on behalf of Passport Canada)
• Information for newcomers to Canada

U.S. Government Agencies

U.S. Transportation Security Administration (TSA)

• Call toll-free 1-866-289-9673
• Questions about screening procedures for flights departing from US airports
• Information on filing a claim for items lost, stolen or damaged at US airports
• TSA watch list clearance procedures
• Information about permitted and not permitted items

US Customs and Border Protection (CBP)

• Call 1-877-CBP-5511 (1-877-227-5511)
• Outside of the U.S., call (202) 325-8000
• Pleasure and business travel for US residents
• Travel alerts
• Restricted and prohibited items
• Identification and entry requirements for foreign visitors
• Clearing goods through customs
• Frequent traveller programs
• Advance Passenger Information System (APIS)