Job Seeker Support

Job seekers from across the world can apply to job postings on Job Bank. However, if you are not a Canadian citizen or permanent resident, an employment authorization may be required before you begin work or continue working in Canada.

You must apply directly to the employer, in the manner in which the employer has specified in the job posting. It is not within Job Bank's mandate to receive or review job seeker resumes. Received resumes will not be opened, viewed or kept.

Visit the Citizenship and Immigration Canada website to obtain information and applications for visas and work permits.

You may also consult the "Before you Leave" section where you can learn about some of the steps you can take to ease your transition to life in Canada before you arrive.

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Applications and resumes must be sent directly to the employer using the contact information they have provided at the bottom of the job posting. Job Bank cannot provide contact information that does not appear on a job posting.

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Click on the "Advanced" button located below the search box. You can choose from many filters such as: keyword, job number, period of employment, job type, language at work, educational level, location, job category and job title. Once you have chosen your filters, click on "Search" at the bottom of the page and these filters will be applied to your job search.

Another way to refine your job search is to insert a job and/or location in the search box, click on "Search" and select from filters on the right hand side of the page.

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Job postings that were not created in Job Bank are indicated by an icon which represents their originating website. Choose the job posting and click on the button labelled "View the full job posting" located near the bottom of the job posting page. A window will open confirming that you are leaving the Job Bank website. Click on the bottom link of "View the full job posting" and you will be directed to the posting on the source's website.

If you are unable to open the link or have found a problem with the job posting, we invite you to report the issue using the "Report a problem with this ad" button located on the bottom left of the job posting page.

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No. Job Bank only displays job postings from contributors that comply with Job Bank's Privacy Statement and Terms of Use.

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Job titles on Job Bank are taken from the National Occupational Classification (NOC), while other job sites use the title selected by the employer. Job titles from external job sites are automatically assigned a title corresponding to their NOC code when they are brought into Job Bank. For more information on NOC codes, please consult the National Occupational Classification website. This transition may cause slight differences in job titles between websites.

If you believe that the job title on the Job Bank's posting is incorrect, we invite you to let us know using the "Report a problem with this ad" button at the bottom of the job posting page.

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No. It is not within Job Bank's mandate to receive or review resumes. Received resumes will not be opened, viewed or kept. All applications and resumes must be sent directly to employers using the contact method indicated in the job posting under "How to apply".

However, the Job Match service gives you the opportunity to create a job seeker profile outlining your experience, education and skills. This profile will be matched to corresponding jobs advertised on the website. Whenever there will be a job match, employers will be able to view details of your profile and invite you to apply for their jobs.

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Job Alerts is a free email service notification that notifies you up to twice a day (morning and evening) when a new job posting meeting your criteria is advertised. Each email provides a list of jobs matching the job title, location or keywords you have selected, as well as suggestions of other jobs that are related to your selections.

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To subscribe, you can go to the Job Bank home page and click on "Job Alerts". You will then be able to enter the required information to begin receiving Job Alerts. You will receive a confirmation email requiring you to confirm your subscription; the subject of this email is: "Job Alerts - Subscription Validation". Click on the link in this email to confirm your subscription to begin receiving your alerts.

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Job Alerts is an email notification service that sends you twice daily emails from all job sources posting on Job Bank (including provincial and external partners). The jobs sent to you in these emails are based on job titles, locations and keywords you selected.

Job Match is a service that matches you to current job postings based on your job seeker profile, which includes information on your education, skills and work experience. Access to Job Match requires the creation of a user account on Job Bank. For more information on Job Match, visit the "Job Match" section.

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Once you have subscribed to the Job Alerts service, you will be able to modify your subscription through the "Modify" button within your Job Alerts emails. This will allow you to select multiple job titles, cities, or keywords to better inform you of available job postings pertaining to your desired criteria.

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You can unsubscribe from Job Alerts at any time by clicking on the "Unsubscribe" button within your Job Alerts emails.

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If you use a spam or security filter for your emails, your Job Alerts emails may be found in your Junk folder. Make sure to configure it to allow messages from jobalerts@workingincanada.gc.ca.

You may not be receiving any Job Alerts because there are no jobs matching your criteria that have been posted on Job Bank. An email will not be sent if there are no new job postings matching your selection. You may change your criteria by clicking on the "Modify" link located within any of your Job Alerts emails.

If you are still experiencing difficulties with your Job Alerts, send Job Bank an email by clicking the "Still need help? Leave a message" link in this section. You must indicate your Job Alerts email address in the email.

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Job Match is a service that matches current job openings with your job seeker profile based on your criteria: location, skills, education, credentials, and experience. Once you have created your profile on Job Bank for Job Seekers, it will be matched to job postings submitted by employers registered to Job Bank. To access the Job Match service, login or sign up to Job Bank for Job Seekers.

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To create a job seeker profile, follow these steps:

1. Go to Job Bank for Job Seekers.
2. Create a user account.
3. After landing on the "Manage Your Profile" page, set your Job Match preferences (such as the locations you are willing to work) and click on "Continue".
4. Add your work experiences and skills, education and credentials and click on "Continue".
5. You have now completed your job seeker profile and you can review it on the "Manage Your Profile" page.
6. You need to activate your job seeker profile to start receiving job matches and allow employers to review details of your profile and invite you to apply for their jobs. Click on "Activate profile" under "Profile Status".
7. Your job seeker profile is now active. You may choose one of two matching modes to filter your job matching results. With the Default Matching Mode, you will receive more job matches from a variety of occupations. With the Strict Matching Mode, you will receive fewer job matches, but they will be more closely related to your job seeker profile.

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As per the requirements laid out in the Temporary Foreign Worker Program, all job postings must be advertised on Job Bank for 30 days before an employer is eligible to apply to hire a foreign worker. For this reason, Express Entry candidates using Job Match will only be matched to job postings that are over 30 days old.

Job Match will only generate matches with job postings created with the new Job Bank for Employers system. Also, through the "Job Search" tool, you are able to see job postings from different sources such as Workopolis, Monster, and the Public Service Commission. To be alerted of job postings from these other sources, as well as jobs advertised through the previous Job Bank for Employers system, you can subscribe to Job Alerts.

If you have not selected your experience, skills, education, or credentials in your profile, the Job Match algorithm will be unable to generate proper matches for you. You can modify these profile sections by selecting them from the right sidebar of your dashboard, or through your "Profile overview" page.

If you have made changes to your profile and have not yet activated them, the algorithm will be unable to generate matches based on the new criteria. In order to activate changes, you may click on the "Activate Changes" button on the right hand side of your dashboard, or through your "Profile overview" page.

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Experience, skills, education and credentials listed on Job Bank are determined by the National Occupational Classification.

When adding work experiences in the "Experience & Skills" section of your job seeker profile, you have to select skills from a checklist of skills that are associated with the job title you have selected, according to the National Occupational Classification. If you are unable to find a specific skill within that checklist, you may click on "Include more skills" at the bottom of the skills checklist. To add a skill to your profile, enter a few keywords in the search box and select the desired skill amongst the auto-generated options.

Adding these skills to your profile will allow you to be matched more accurately to the jobs for which you possess the skills required. Employers choose from the same skills checklists when creating job postings. A match will be successful when there is information matching between the job requirements and the job seeker profile.

If you believe that a particular skill should be added permanently to the skills checklist associated with a job title, you may click on the "Suggest a new option for this category" button located at the bottom right corner of each of the other categories of the skills checklist.

You can also suggest new credentials. In the "Credentials" section of your job seeker profile, under "My credentials, licenses and certificates", you may click on the "Suggest a new credential" button located under the search bar if you are unable to find the credential you are looking for.

Your suggestions will be reviewed by the Job Bank team and added to the relevant section if they are deemed appropriate. They will not appear on your job seeker profile.

For other fields, such as job titles or fields of study, you may send us an email and we will forward your suggestion to the appropriate department.

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By creating an account, you will have access to Job Match service and be able to create a job seeker profile. You will then be matched to current job openings posted by employers across the country.

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1. Go to Job Bank for Job Seekers.
2. Click on "Sign up now!".
3. Read the terms of use and privacy statement and click on "I agree".
4. Enter your information and click on "Continue".
5. A confirmation code will be emailed to you. Retrieve this confirmation code, enter it into the box and click on "Continue". You may also click on the link in your email.
6. Enter your personal information, check the "I agree" box and click on "Continue".
7. Select and complete all five (5) security questions, ensuring you select answers you will easily remember, and click on "Finish".
Your user account is now active and you now have access to job seeker and employer services. Still need help? Leave a message.

Your user account is validated through the use of your social insurance number (SIN). You must enter your SIN in Step 3 of the user account creation process. Your SIN is not kept on record and will only be used at the validation step.

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Your user account must be validated through the use of your social insurance number (SIN) to authenticate your identity. This allows the system to operate in a safer and more secure way, ensuring that access to Job Bank is only granted to legitimate users who are either looking for work or looking to hire qualified workers that are eligible to work in Canada. Only you must create your user account using your personal information. You must never share personal information such as your SIN. Still need help? Leave a message.

Users are asked to enter their social insurance number (SIN) when creating a new Job Bank user account to ensure that they meet the eligibility criteria (Canadian citizenship and permanent resident), to verify their identity and confirm that they have only one account in the system.

Job Bank is secure and safe to use. Users' SINs are not kept on file. Job Bank officers do not see your SIN, mother's maiden name and date of birth. Personal information transmitted to Job Bank over the Internet meets all current security standards. Job Bank's use of SIN has been thoroughly examined from a privacy and security perspective. It is collected in accordance with the Department of Employment and Social Development Act and the Privacy Act of Canada.

All Job Bank services are free. Participation in Job Bank is voluntary.

For more information, visit Job Bank's Privacy Notice and Terms and Conditions.

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The social insurance number (SIN) is a nine-digit number that you need to work in Canada or to have access to government programs and benefits such as Job Bank. The SIN indicates that you are a Canadian citizen and are eligible to work in Canada.

If your SIN begins with a 9, you will be unable to use it to create a user account in Job Bank. SINs that begin with a 9 are issued to temporary workers who are neither Canadian citizens nor permanent residents. These SINs are temporary and valid only until the expiry date indicated on the immigration document that authorizes them to work in Canada. If you have since become a permanent resident, use your new permanent SIN on Job Bank to match with job postings sooner. If you are trying to access Job Match as part of your Express Entry application, consult the instruction guide on the Citizenship and Immigration Canada website.

If the error shows that your SIN is already in use, this means that you already have a user account that was authenticated through the use of your SIN. You cannot create more than one user account. If you have already created a user account to use in the employer services, the same login credentials are used to access the job seeker services. You do not need to create a separate user account for each service.

It is important that you do not use the SIN of another individual. Your SIN is confidential. It is your responsibility to protect your SIN from inappropriate use, fraud, and theft.

Ensure that you have followed the correct format for each field: the SIN should be entered with no spaces; your mother's maiden name field should only contain the last name of your mother at birth and be entered exactly as it appears on her registry; the birthdate should be entered in the following format: YYYY-MM-DD.

If this is the first time you are creating a user account and you are certain that you are entering the correct information, even though the system is showing an error, please contact Service Canada at 1-866-279-5238.

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Your user account will be suspended due to inactivity if you have not logged in for a period of 6 months. You will receive an email a few days before the suspension, and you will receive an error message if you try to log in to a suspended account.

To reactivate your account, follow these steps:

1. Click on "Forgot my password / Reactivate my user account".
2. Enter your name and email as they appear in your account. Click on "Continue".
3. A confirmation code will be emailed to you immediately. Enter the confirmation code in the box and click on "Continue".
4. Answer your security question and click on "Continue". If you do not remember the answer to your security question, click on "Get a Different Question".
5. Enter your new password twice and click on "Reset my password". You will receive an email notification confirming your password reset.
6. Click on "Please sign in". Login using your new password.

If you have forgotten the answer to your security questions , follow these steps:

1. Leave us a message asking us to reset your security questions and your password. We will send you a temporary password by email.
2. Login to your account using your temporary password.
3. Reset your security questions and answers. Choose questions for which you will easily remember the answer. Click on "Continue".
4. Reset your password by entering your new password twice. Click on "Reset my password".
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You can modify your password while being logged into your account. To do so, follow these steps:

1. Login to your Job Bank user account.
2. Click on "My user account" at the top right of the page.
3. Click on the "Account Details" tab.
4. Enter your new password twice.
5. Click on "Save".

If you have forgotten your password, follow these steps:

1. Click on "Forgot my password / Reactivate my user account".
2. Enter your name and email as they appear in your account. Click on "Continue".
3. A confirmation code will be emailed to you immediately. Enter the confirmation code in the box and click on "Continue".
4. Answer your security question and click on "Continue". If you do not remember the answer to your security question, click on "Get a Different Question".
5. Enter your new password twice and click on "Reset my password". You will receive an email notification confirming your password reset.
6. Click on "Please sign in". Login using your new password.

If you have forgotten the answer to your security questions, follow these steps:

1. Leave us a message asking us to reset your security questions and your password. We will send you a temporary password by email.
2. Login to your account using your temporary password.
3. Reset your security questions and answers. Choose questions for which you will easily remember the answer. Click on "Continue".
4. Reset your password by entering your new password twice. Click on "Reset my password".

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If you have not logged into your Job Bank account over the last six months, your account might have been deactivated due to inactivity.

To reactivate your user account, follow these steps:

1. Click on "Forgot my password / Reactivate my user account".
2. Enter your name and email as they appear in your account. Click on "Continue".
3. A confirmation code will be emailed to you immediately. Enter the confirmation code in the box and click on "Continue".
4. Answer your security question and click on "Continue". If you do not remember the answer to your security question, click on "Get a Different Question".
5. Enter your new password twice and click on "Reset my password". You will receive an email notification confirming your password reset.
6. Click on "Please sign in". Login using your new password.

If you have forgotten the answer to your security questions, follow these steps:

1. Leave us a message asking us to reset your security questions and your password. We will send you a temporary password by email.
2. Login to your account using your temporary password.
3. Reset your security questions and answers. Choose questions for which you will easily remember the answer. Click on "Continue".
4. Reset your password by entering your new password twice. Click on "Reset my password".

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If you do not remember the answer to your security question, you can click on "Get a Different Question" on the question page. If you do not remember the answer to your second security question, send Job Bank an email by clicking on the "Still need help? Leave a message." link below. For Job Bank to be able to reset your security questions, you must include in your message the email you used for your user account.

Job Bank will then send you a temporary password to login to your account. You will then be able to reset your security questions and answers, as well as your password.

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The security question verifies your identity. Job Bank is committed to ensuring a secure environment for all job seekers and employers.

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The primary source of wage data is Statistics Canada's Labour Force Survey (LFS), which uses labour statistics when sufficient data is available for a particular occupation. The survey is the most inclusive, timely and unbiased source of wage data by an occupational group. Sometimes, Labour Force Survey (LFS) data is not available for calculating wages and other sources are considered.

Other sources to determine wage data include: Employment Insurance (EI) data, provincial wage surveys, census data and collective bargaining agreements. Other data sources can also be used to capture local variations and to ensure that wages are as accurate as possible.

For more information on the wage data displayed on Job Bank, visit the Wage Methodology page.

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Job Bank ensures that a job posting's wage is compliant with the relevant provincial minimum wage laws. An employer is able to choose the wage they wish to display in their job posting, provided it is above the minimum. This means that wages posted by employers may differ from those displayed as regional or provincial medians. All wages and other terms of employment are to be discussed with the employer and are not set or controlled by Job Bank.

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You may use the "Explore Careers" tool in order to view more information, wage reports, and career outlooks for a variety of occupations. You may conduct a search based on occupation using job titles set by the National Occupation Classification (NOC). You may also perform searches based on your program of study or your acquired skills and knowledge.

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The Career Tool allows you to research programs and areas of post-secondary study to help students ready to choose their post-secondary programs to make more informed choices based on career outlooks and other labour market information.

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Express Entry is an initiative of Citizenship and Immigration Canada. The Express Entry system is designed to create a pool of employment-ready skilled workers to support Canada's labour market needs. It represents a new and mandatory pre-application stage for certain prospective immigrants interested in specific permanent residence program streams in Canada. An instruction guide is available online to help you throughout the process. As an Express Entry candidate, you will be granted access to Job Bank's Job Match. For more information or to register for the Express Entry program, visit the Immigration and Citizenship website.

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Foreign job seekers looking to create a job seeker profile as part of the Express Entry program will need their Express Entry Profile Number and Job Seeker Validation Code. Those will be provided to them by Citizenship and Immigration Canada through their MyCIC account, after they have successfully submitted their Express Entry profile.

For more information on these codes, or for more information about the Express Entry program in general, please consult the instruction guide. If you are unable to find your codes, or believe there is an error with them, please contact Citizenship and Immigration Canada.

To learn more about some requirements of the Express Entry program, please visit the "Creating an Express Entry profile and requirements for entering the pool" page on the Citizenship and Immigration Canada website.

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If you believe there might be an error with your Express Entry profile or related information, you must contact Citizenship and Immigration Canada regarding this issue as Job Bank cannot answer Express Entry questions.

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If you are not a Canadian citizen or a permanent resident, an employment authorization may be required before you begin work or continue working in Canada.

Visit the Citizenship and Immigration Canada website to obtain information and applications for visas and work permits.

Consult the "Before you Leave" section where you can learn about some of the steps you can take to ease your transition to life in Canada before you arrive.

Still need help? Leave a message.

The Temporary Foreign Worker Program (TFWP) enables employers in Canada to hire foreign workers on a temporary basis to meet short-term skill and labour needs when Canadians or permanent residents are not available.

For more information on this program, visit the Temporary Foreign Worker Program website.

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You may report the issue to Job Bank using the "Report a problem with this ad" link located at the bottom of the job posting in question. This link will automatically provide us with the job posting number, allowing us to locate and review it.

You may also report the problem to Job Bank by clicking on the "Still need help? Leave a message." link below. Please ensure to provide us the job ad number if you are using the Contact Us form.

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No. This email is not sent to the employer, but instead to Job Bank's enquiries team. This link is only to report issues with the job posting as it is displayed on Job Bank. This means that you cannot apply for job postings or contact the employer using this link. To apply for a job, you must do so in the manner outlined in the job posting in the section "How to Apply".

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Report the technical difficulties to Job Bank by clicking on the "Still need help? Leave a message." link. Please provide us with as many details of the problem as possible, including the exact steps that led you to the problem, the page on which the problem was experienced, the browser and version you were using, and any other relevant information. Please note that we may request screenshots of particularly difficult problems.

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To obtain information about employment legislation affecting job seekers in your province or to file a complaint against an employer, you must visit the Labour Program website.

Job Bank does its best to ensure the legitimacy of all employers and job postings advertised on the Job Bank website. We encourage job seekers to report problematic job postings using the "Report a problem with this ad" link at the bottom of the job posting in question.

You can also report the issue to Job Bank by clicking on the "Still need help? Leave a message." Link below. Please make sure to include the job posting number and name of the employer in the email if you are using the "Contact Us" form.

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