Office of the Taxpayers' Ombudsman
We operate at arms length from the Canada Revenue Agency.
The Office of the Taxpayers' Ombudsman (OTO) works to enhance the Canada Revenue Agency's (CRA) accountability in its service to, and treatment of, taxpayers through independent and impartial reviews of service-related complaints and systemic issues.
Latest news
Annual Report 2015-2016
The report highlights the Office’s activities and accomplishments in 2015-2016.
General enquiries
For questions related to a service issue with the CRA, please contact us.
Most requested
Services and information
Complaints we review
We review individual complaints and systemic issues related to taxpayer service rights.
Your taxpayer service rights
The Taxpayer Bill of Rights contains eight service rights that our Office is responsible to uphold.
Examining systemic issues
We examine service issues that have the potential to impact a large number of taxpayers or segment of the population.
Submit a complaint – information
Links to the forms for submitting a complaint and information on the service complaint process.
Our commitment to service
To provide the best possible service to taxpayers who contact our office.
Consultative committee
A committee of representatives and tax professionals from various communities across Canada.
What we are doing
Corporate information
Ombudsman
Taxpayers' Ombudsman
Report a problem or mistake on this page
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