Walk-through video of My VAC Account

Transcript

[Music]

My VAC Account wordmark

Welcome to My VAC Account, a simple and secure way to do business online with Veterans Affairs Canada.

My VAC Account is available to all Veterans and retired or still-serving members of the Canadian Armed Forces and the RCMP.

With My VAC Account, you can:

learn about Veterans Affairs Canada programs and services;
apply for benefits;
track the status of applications;
view a summary of your benefits;
connect directly with Veterans Affairs Canada staff through secure messaging;
update your personal information;
and much more.

Getting started

Each time you sign-in, you are brought to the home page.

This page contains links to the site, as well as information bulletins from Veterans Affairs Canada.

You can always get back to the home page by clicking 'My VAC Account'.

Update your personal information

On the "Profile" page, you can see your personal information, such as your rank, and contact information.

You can sign up for direct deposit, or edit your personal details to make sure Veterans Affairs Canada has the most up-to-date information in your file.

Learn about programs and services

The "Benefits Navigator" is an online reference tool to help you learn more about services and benefits from Veterans Affairs Canada.

By answering a few simple questions, the Benefits Navigator will generate a list of services and benefits that you may be eligible for.

And from here you can link directly to the online application forms.

You can also view a complete list of all our services and benefits and link to more program and application information.

Apply for benefits

My VAC Account allows you to fill out and submit applications online.

When you open a form, your name, address and more are already filled in, saving you time and effort.

After applying for benefits, you can track the status of your application.

Any supporting documentation can be sent directly to Veterans Affairs Canada through the My VAC Account upload files section.

Through the Current Benefits and Payment History page, you can access information about the benefits you are currently receiving, such as the Veterans independence Program or disability benefits.

Connect directly through secure messaging

Connect directly with Veterans Affairs Canada by using the My VAC Account Inbox.

With secure messaging, Service representatives can answer your questions and, you can choose to be notified by email whenever you receive new secure message