Access to Information and Privacy
The Office of the Veterans Ombudsman is committed to protecting information collected to fulfill its mandate and being in compliance with the Access to Information Act and the Privacy Act.
- The Access to Information Act governs access to information contained in federal government records. This means that Canadian citizens and permanent residents can request records under the control of the Office of the Veterans Ombudsman.
- The Privacy Act governs the collection, use, disclosure and retention of personal information and gives individuals access to information about themselves.
The Office of the Veterans Ombudsman will:
- respond to access to information and privacy requests and provide advice to anyone seeking information under the Office's control in accordance with the Office's Principles for Assisting Applicants/Requestors.
- promote awareness and provide training on the Access to Information Act and the Privacy Act to employees of the Office.
- prepare information on the activities of the Office for inclusion in its annual report and in Veterans Affairs Canada's Access to Information and Privacy Annual Reports to Parliament. These reports outline how the Office operates in relation to the Access to Information Act and the Privacy Act, the number of requests received and how the Office has responded to these requests.
- develop access to information and privacy protocols and practices to guide internal processes.
- monitor trends, define standards, analyze practices, and advise employees.
- identify the Office's potential privacy risks through a Privacy Impact Assessment.
- work with the Information Commissioner and the Privacy Commissioner, government departments and agencies and other key stakeholders.
If you would like to make an Access to Information or a Privacy request, please follow the instructions in How to Submit an Access to Information or Privacy Request.
Questions?
If you have any questions pertaining to the Access to Information Act or the Privacy Act, or would like to informally obtain a copy of the records released under the Access to Information Act, please contact us:
E-mail:
Telephone:
Toll free calls within Canada: 1-877-330-4343
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