9-1-1 Services
The CRTC regulates the telecommunications carriers who supply the network needed to direct and connect 9-1-1 calls to 9-1-1 call centres. Emergency responders and the 9-1-1 call centres who dispatch them fall within the jurisdiction of provincial, territorial and municipal governments.
Topics
Next-generation 9-1-1
Learn more about how, in the future, you may be able to send text, photos, and videos, when you need help.
9-1-1 Services for Canadians
Learn more about how 9-1-1 services work in Canada, including: tips when making 9-1-1 calls, types of 9-1-1 services, VoIP 9-1-1 services, and how to prevent unintentional 9-1-1 calls.
Service Provider Obligations
Learn about your 9-1-1 and other obligations if you: do not own or operate your facilities (reseller), own or operate your facilities (carrier), 9-1-1 and other obligations, and how to register with us.
What we are doing
Discussions
Policies, Decisions and Orders
- Next-generation 9-1-1 – Modernizing 9-1-1 networks to meet the public safety needs of Canadians (Telecom Decision CRTC 2017-182)
- 9-1-1 Action Plan (Telecom Regulatory Policy CRTC 2014-342)
- Consensus report regarding the location of small cell antennas for 9-1-1 services (Telecom Decision CRTC 2014-662)
Related Topics
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