Contact us
Your questions and comments are important to us and we will address them as quickly as possible.
The answers to you questions may already be available on-line. We invite you to start by reading the Frequently Asked Questions (FAQs), where many of your questions may already have been answered. The Search function on the home page will also help you find specific information.
- Access to Information and Privacy
- Canadian Armed Forces Pension Services
- Canadian Armed Forces Recruitment
- Canadian Armed Forces Release/Severance Pay
- Canadian Forces Military Police Group
- Casualty Support Management
- Compensation and Benefits
- Department of National Defence Civilian Careers
- Disability and Death Benefits
- Defence Learning Netwok (DLN)
- Employee Assistance Program
- Health Care Services
- Insurance Plan Services
- Medals, Honours and Recognition
- Media Queries
- Military Careers Management
- Occupational Health and Safety
- Ombudsman for the Department of National Defence and the Canadian Forces
- Operator - Department of National Defence
- Whistleblowing
- Write to the Troops
If you need more information, or you have not found what you are looking for:
Access to Information and Privacy
Email: atip@forces.gc.ca
Telephone: direct 613-992-0996, toll free 1-888-272-8207
Fax: 613-995-5777
TTY/TDD*: 1-800-467-9877
Government of Canada pension centre - Canadian Armed Forces pensions
We invite you to contact us using your preferred means of communication.
Active, retired member and survivor
Telephone
Toll free:
1-800-267-0325
Monday to Friday 8:00 a.m. to 4:00 p.m. (your local time)
Outside Canada and the United States:
613-946-1093 (collect calls accepted)
Monday to Friday 8:00 a.m. to 4:00 p.m. (Eastern time)
Excluding Statutory holidays
Telephone teletype (TTY):
1-855-255-9935 (collect calls accepted)
Monday to Friday 8:00 a.m. to 4:00 p.m. (Eastern time)
Excluding Statutory Holidays
Facsimile
418-566-2865
Note: Always include your pension number or service number when providing information by facsimile.
On-line or by e-mail
Please read our Privacy notice statement below.
E-mail: pensioncentrecaf.centredespensionsfac@tpsgc-pwgsc.gc.ca
In writing
Public Services and Procurement Canada
Government of Canada Pension Centre
Mail Facility PO Box 9500
Matane, Quebec G4W 0H3
Note: Always include your pension number or service number when writing.
Information on the Client concern escalation process
Privacy notice statement
Provision of the information is on a voluntary basis. We will use the information for the purpose of responding to your questions/comments, and to improve our Internet presence.
The information will be held in Public Works and Government Services Canada's Personal Information Bank number PWGSC PPU 115 (Internet Services), and retained according to the retention and disposal schedule established for this bank.
Your personal information is protected under the provisions of the Privacy Act. Under the Act, you have the right to request access to and correction of your personal information, if erroneous or incomplete.
For more information about your rights, see Info Source. Info Source is a Government of Canada publication available in major libraries, at government information offices and from constituency offices of federal Members of Parliament.
Canadian Armed Forces Recruitment
For inquiries about recruitment in, and employment with, the Canadian Armed Forces:
Call (Toll Free): 1-800-856-8488 or contact Recruitment Help.
Canadian Armed Forces Release/Severance Pay
For inquiries concerning military pay at release, including T4, payment of Canadian Armed Forces' Severance Pay and other Relevés:
Call (toll free):1-800-773-7705 or
Email:
Regular Force : DND.RPPOREG-LRDTSA.MDN@forces.gc.ca
Reserve Force: RPPOReserve@forces.gc.ca
Canadian Forces Military Police Group
For Canadian Forces Provost Marshal and Canadian Forces Military Police Group inquiries:
Call: 613-949-1000
Canadian Forces Military Police Group Contacts
Casualty Support Management
For support and services to ill and injured military personnel, serving and retired, their families and the families of the deceased.
Call (toll free): 1-800-883-6094
Email: Centre@forces.gc.ca
Compensation and Benefits
For compensation-related inquiries for Department of National Defence employees;
Call (toll free): 1-866-878-3598 or
Email: DGCBwebenquiries@forces.gc.ca
Department of National Defence Civilian Careers
For inquiries about civilian careers at Department of National;
Email: DNDRecruitment-RecrutementMDN@forces.gc.ca
Disability and Death Benefits
For inquiries on services to injured and retired military members and their families;
Call (toll Free): 1-800-883-6094 or
Email: centre@forces.gc.ca
Locations
- Bagotville: 418-677-4000 x7411
- Edmonton: 780-973-4011 x5781
- Esquimalt: 250-363-4258
- Gagetown: 506-357-9225
- Halifax: 902-721-1048
- Montreal: 450-358-7099 x6648 or x6697
- Petawawa: 613-687-5511 x6589
- Shilo: 204-765-3000 x3610
- Toronto: 416-633-6200 x2661
- Trenton: 613-392-2811 x5059
- Valcartier: 418-844-5000 x3425 or x3424
- Winnipeg: 204-833-2500 x4806
Defence Learning Network (DLN)
To access the DLN please visit the appropriate site below.
- DWAN: http://dln-rad.mil.ca
- Internet: https://dln-rad.forces.gc.ca/login
For technical inquiries related to the DLN, please contact the DLN Helpdesk:
Email: DLN-RAD@forces.gc.ca
Employee Assistance Program
DND’s Employee Assistance Program (EAP) provides confidential, voluntary and neutral support to civilian employees and their eligible family members who are experiencing personal or professional difficulties that may have an adverse effect on their personal well-being and/or work performance.
To obtain additional information on the services available through DND EAP, you may contact the Corporate EAP Office at HRC.EAP-PAE@FORCES.GC.CA.
If you need immediate assistance, the Health Canada Employee Assistance Services (HC-EAS) provide 24/7 access to mental health professionals that can be reached at:
1-800-268-7708
1-800-567-5803 (for the hearing impaired)
Health Care Services
For inquiries on the Public Service Health Care Plan, which serves all Canadian Armed Forces pensioners, military members and civilians, Administered by Sunlife:
Call (toll free): 1-888-757-7427 or
Email: email.courrier@njc-cnm.gc.ca
Insurance Plan Services
For inquiries on the Service Income Security Insurance Plan, which provides financial products and services to both serving and released members of the Canadian Armed Forces and their families;
Call (toll free): 1-800-267-6681 or
Submit your inquiry online, by filling out this form.
Locations
- Bagotville: 418-677-3333
- Borden: 705-424-2262
- Cold Lake: 780-594-4562
- Comox: 250-339-5942
- Edmonton: 780-973-3130
- Esquimalt: 250-363-3301
- Gagetown: 506-357-3666
- Greenwood: 902-765-6714
- Halifax: 902-425-6926
- Kingston: 613-547-1172
- Ottawa: 613-233-2177
- Petawawa: 613-687-0025
- Shilo: 204-765-7120
- St-Jean: 450-357-9595 or toll free 1-866-9595
- St. John’s: 709-570-8480
- Trenton: 613-965-4823
- Valcartier: 418-844-0111 or toll free 1-866-844-0111
- Winnipeg: 204-984-3222
Medals, Honours and Recognition
For Canadian Armed Forces honours and recognition policy inquiries as well as inquiries about Canadian Armed Forces service medals;
Call (toll Free): 1-877-741-8332 or
Email: DH&R_DDHR@forces.gc.ca
Additional Contact Information for Honours and Recognition
- If you have questions pertaining to First World War, Second World War, Korea - Army, Navy, Air Force, Merchant Navy medal information
Please contact Veteran Affairs Canada; Honours and Awards section
Call (toll free): 1-877-995-5003 or 1-866-522-2122, or
Email: awards-citations@vac-acc.gc.ca - If you have questions pertaining to the Canadian Volunteer Service Medal for Korea, 125th Anniversary Medal, Jubilee Medals, Civilian Bravery Awards, Protocols for Wearing Foreign Awards
Please contact the Government House Chancellery of Orders & Decorations
Call (toll free): 1-800-465-6890 or
Email: info@gg.ca
Media Queries
For representatives of the media officially employed as reporters and duly commissioned by a recognized media organization, submit your query to the Media Liaison Office (MLO)
Call (toll free): 1-866-377-0811
Email: mlo-blm@forces.gc.ca
Online form: http://dgpaapp.forces.gc.ca/en/ami/automated-media-interface.asp
Additional Media Contacts
Media may also consult the following lists to contact the appropriate local public affairs officers: Media Contacts - DND/CAF Public Affairs Contacts
Military Careers Management
For inquiries about:
- Severance pay;
- Retirement leave;
- Non Effective Strength personnel management;
- Audits for Reserve Force Retirement Gratuity;
- CF 54, Certificates of Service; and
- Service Pins.
Email: mailto:dgmc-release-dgcm-liberation@forces.gc.ca
Mail:
National Defence Headquarters
101 Colonel By Drive, Ottawa, ON, K1A 0K2
Attention DMCA-4
Many Military Records are held by Library and Archives Canada (LAC). Visit Library and Archives Canada to find out more about records held at LAC or call (toll free): 1-866-578-7777.
Occupational Health and Safety
For inquiries on Occupational Health and Safety within the Department of National Defence and the Canadian Forces:
Email: OHSSecretariatSST@forces.gc.ca
Operator - Department of National Defence
Call: 613-992-4581 or 613-992-4582
Ombudsman for the Department of National Defence and the Canadian Forces
The Ombudsman investigates complaints from the Defence community and serves as a neutral third party on matters related to the Department of National Defence and the Canadian Armed Forces. He reports directly to the Minister of National Defence. Its role is to help individuals access existing channels of assistance or redress when they have a complaint or concern. It may also investigate and report publicly on matters affecting the welfare of military members and employees of the Department and others falling within his jurisdiction.
Operator - Department of National Defence
Call: 613-992-4581 or 613-992-4582
Whistleblowing
If you are a DND employee or a CAF member and you've become aware of wrongdoing, you have a responsibility to report that wrongdoing under the PSDPA or the Canadian Forces Disclosure Process: Report a Wrongdoing.
If you are subjected to any form of reprisal for having come forward in good faith to report a wrongdoing, email or call the Internal Disclosure Office:
Hotline in North America: 1-866-236-4445
Email: IDO-BDI@forces.gc.ca
Write to the Troops
The men and women of the Canadian Forces have demonstrated time and again that they will rise to any challenge. Let your Canadian Forces members know you appreciate the
Public Inquiries
Mailing Address:
Assistant Deputy Minister (Public Affairs)
Department of National Defence
National Defence Headquarters
Major-General George R. Pearkes Building
101 Colonel By Drive Ottawa, Ontario, Canada
K1A 0K2
E-mail Address: information@forces.gc.ca
Phone: 613-995-2534 / Toll free: 1-888-995-2534
TTY and/or TDD *: 1 800 467-9877
* A TTY --or Teletypewriter, also known as a TDD or Telecommunications device for the deaf-- is a special device that lets people who are deaf, hard of hearing, or speech-impaired use the telephone to communicate, by allowing them to type messages back and forth to one another instead of talking and listening. A TTY is required at both ends of the conversation in order to communicate.
If you have difficulty with the following form, you can use any of our other service channels to contact us. Please read the Personal Information Collection Statement before completing this form.
Personal Information Collection Statement
All personal information created, held or collected by this department is protected under the Privacy Act. This means that you will be informed of the purpose for which it is being collected and how to exercise your right of access to that information. You will be asked for your consent where appropriate.
Public Communications
The transmission of this information is not secure so sensitive personal information, such as your Social Insurance Number, should not be included in your message.
If after reading this statement, you prefer not to submit your inquiry via the Internet, you may use one of the following methods:
- By Telephone:
- 613-995-2534 / Toll free: 1-888-995-2534
- By Mail:
- 101 Colonel By Drive, Ottawa, Ontario, Canada, K1A 0K2
- In Person at:
- Major-General George R. Pearkes Building
- Teletypewriter:
- 1-800-467-9877
Privacy inquiry
Any questions, comments, concerns or complaints regarding the administration of the Privacy Act and privacy policies may be directed to the departmental Privacy Coordinator by email to atip@forces.gc.ca, by calling 613-992-0996 or writing to:
Place de Ville
17th Floor, Tower B
112 Kent St.
Ottawa, ON
If you are not satisfied with our response to your privacy concern, you may wish to contact the Office of the Privacy Commissioner by e-mail at info@priv.gc.ca or by telephone at 1-800-282-1376.
You may use one of the following methods to contact us:
- By E-mail:
- information@forces.gc.ca
- By Telephone:
- 613-995-2534 / Toll free: 1-888-995-2534
- By Mail:
- 101 Colonel By Drive, Ottawa, Ontario, Canada, K1A 0K2
- In Person at:
- Major-General George R. Pearkes Building
- 1-800-467-9877
- Date modified: