Phoenix pay system issues
Public Services and Procurement Canada is working tirelessly to resolve all pay issues as quickly as possible.
Note
The March 2017 public service pay dashboard update is now available
Services and information
Public service pay dashboard
Get monthly updates about Public Service Pay Centre activities and service standards
Phoenix feedback
Report a pay issue or a problem with the pay system, Phoenix
Claim for out-of-pocket expenses
Submit a claim for out-of-pocket expenses caused by incomplete or inaccurate pay
Reimbursement for tax advice
Claim expenses for tax advice on your 2016 or 2017 income tax returns
Year-end and tax slips for 2016
Understand how Phoenix-related issues may affect your 2016 tax slips
Tax and repayment information for employees
Learn how to repay overpayments and salary advances and how these may affect your taxes
What to do if you are having pay issues
Find out what to do if you are not getting paid or getting paid incorrectly
Measures undertaken to address pay issues
Learn about the measures and steps we have taken to address employee pay system issues during the transition to the new pay system
Privacy and the Phoenix pay system
Questions and answers related to employee personal information on the new pay system
Phoenix news
Most requested
- Letter template: Employment confirmation
- Tax and repayment information for employees
- Questions and answers: Tax implications of Phoenix payroll issues (Canada Revenue Agency)
- How to get help for Phoenix-related pay issues
- Phoenix feedback
- Request an emergency salary advance
- Pay action request form
- Phoenix for employees: Tips for success
- Phoenix training (Canada School of Public Service)
- Submit a claim for expenses related to pay issues