Contact us
General information
A-Z index
Commonly searched terms and programs.
Access to Information and Privacy
Request information under the Access to Information Act or the Privacy Act.
Appeals
Have the CBSA review one of our assessments or decisions.
Frequently Asked Questions
Commonly asked questions about our services and programs.
GCdirectory
Contact information for federal public servants.
Media Room
Contact information for media relations, and national and regional spokespersons.
Compliments, comments and complaints
Compliments, comments and complaints
Use this form to:
- express a concern
- provide praise for a job well done
- bring a specific incident to our attention for possible investigation
Report illegal activity
Border Watch
Contact us using our Border Watch toll-free line if you have information about suspicious cross-border activity.
Wanted by the CBSA
Help us locate individuals "Wanted by the CBSA."
Criminal Investigations
Report suspected cases of evasion, smuggling, fraud and other offences against laws we enforce.
Useful links
Other government departments and agencies
We work with a variety of partners and stakeholders to fulfill our mandate. For more information on the programs and services they provide, contact:
Contact us
Contact the CBSA
We will only respond to enquiries about our programs and services.
- Email our general contact email.
- Telephone our Border Information Service.
- In person at our offices.
- Mailing address:
- Canada Border Services Agency
Ottawa, ON
Canada
K1A 0L8
- Canada Border Services Agency
Note
We will not process emails:
- dealing with specific personal or business cases
- containing attachments
- containing foul or abusive language
- containing third party requests
Asylum claimants at Saint-Bernard-de-Lacolle, QC port of entry
The CBSA cannot share any personal information on these individuals or their belongings. The Canadian Red Cross will offer phones to asylum seekers to help them contact their families and to enquire about their belongings.
Mail processing delays
The CBSA is experiencing unprecedented volumes of mail arriving in Canada. The CBSA and Canada Post are working diligently to process your item and appreciate your patience.
Contact Canada Post to track your item.
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