Contact the Passport Program

Email the passport program

• General inquiries
• Submit a complaint
• Compliments and general feedback
• Feedback on our forms

Check the status of your application

If you applied by mail, your application status should be available in 10 business days. If you applied in person at a passport office, your application status should be available in 5 business days. We will only release this information to the applicant.

• Check the status of your application
• Check the status of your child’s application

Visit us in person, in Canada

Use our service location map to find out where the closest passport office is to you and what the hours of operation are.

Call us from Canada and the USA

Toll free: 1-800-567-6868
TTY services: 1-866-255-7655

If you are outside Canada and the USA

• Contact the nearest Government of Canada office abroad
• Call the passport program at: 819-997-8338 (hours of operation: Monday to Friday from 7:30 a.m. to 8 p.m. Eastern Time)
• Find out  how to get help in case of emergency when you are travelling in a foreign country.

Contact us by mail

For passports:

Passport Program
Gatineau QC K1A 0G3
Canada

Contact us by courier

Passport Program
22 de Varennes Street
Gatineau QC  J8T 8R1
Canada

Track the shipment status of items you sent to the passport program by registered mail or courier.

• Canada Post
• FedEx®
• Purolator®
• UPS®
• DHL®

For refugee travel document and certificate of identity

Contact the IRCC Client Support Centre:

• IRCC Web form
• Telephone: 1-888-242-2100 (in Canada only)
  • Automated telephone service (available 24 hours a day, 7 days a week)
    If you have a touch-tone telephone, you can listen to pre-recorded information about our programs, and check the status of your application.
  • Client Support Centre agents - Monday to Friday, 8 a.m. to 4 p.m., your local time, except for statutory holidays. Services are available in French and English.
• If you are hearing impaired, or you have a speech impediment and use a text telephone, you can access the TTY service from 8 a.m. to 4 p.m. your local time by calling 1-888-576-8502.

Media contacts

For media inquiries about passport program policies, please contact us at 613-952-1650 or IRCC.COMMMediaRelations-RelationsmediasCOMM.IRCC@cic.gc.ca.

For media inquiries about passport services, please contact Service Canada at 819-994-5559 or consult Service Canada.