2012-2013 Part III - Departmental Performance Report (DPR) - Privy Council Office

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Annex III

Summary of Correspondence Activities

  Fiscal Years
2010–11 2011–12 2012–13
Correspondence Received 1      
Prime Minister      
Paper mail      
General 22,104 29,592 28,775
Priority 8,552 7,020 12,408
Write-in campaigns, junk mail, copies 607,450 518,803 232,187
Greetings 41,348 41,725 39,049
Others 14,596 10,007 8,035
Sub-total for paper mail 694,050 607,147 320,454
Email      
General 2 170,244 167,110 176,594
Write-in campaigns, junk mail, copies 715,233 1,124,622 1,242,069
Others 3,766 3,170 11,118
Sub-total for email 889,243 1,294,902 1,429,781
Telephone calls 14,061 10,907 13,141
Sub-total 1,597,354 1,912,956 1,763,376
President of the Queen’s Privy Council for Canada and Minister of Intergovernmental Affairs 3 2,553 2,180 1,758
Leader of the Government in the House of Commons 3 769 846 1,351
Minister of State for Democratic Reform 3 645 1,419 581
Grand Total 1,601,321 1,917,401 1,767,066
Correspondence Sent 1      
Prime Minister      
Paper replies 17,717 14,078 11,987
Email replies 68,244 49,935 42,594
Sub-total 85,961 64,013 54,581
President of the Queen’s Privy Council for Canada and Minister of Intergovernmental Affairs 3 534 611 411
Leader of the Government in the House of Commons 3 77 84 186
Minister of State for Democratic Reform 3 84 364 99
Grand Total 86,656 65,072 55,277
  1. There is a variance between the correspondence received and the correspondence sent because of the nature of the correspondence (e.g., petitions, thank you letters and other messages that do not require a response).
  2. Priority email is processed as paper mail and is included in the paper mail total for priority mail.
  3. Includes paper mail and email.