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Have you been treated unfairly?
If you are a serving CAF member, RCMP member, Veteran, family member or representative and you feel you have been treated unfairly by Veterans Affairs Canada, or you would like information about programs and services that may help, the Office of the Veterans Ombudsman is here to help.
Submit your complaintServices for Veterans
Information / Referrals: We can help you navigate the often complex Veterans Affairs Canada system by providing information about benefits and services, your rights and redress options, and by referring you to the right service for your needs.
Complaint resolution: We can help address your complaint if you believe you have been treated unfairly by Veterans Affairs Canada. Every attempt is made to resolve complaints quickly and informally.
Success stories
Increase in Disability Assessment
A Veteran was unsatisfied with the initial (interim) assessment of 28 percent that he had received for several major injuries sustained as a result of an IED explosion.
Long Term Care Expenses
In one instance, a Veteran's daughter contacted our Office because she was frustrated with delays in receiving reimbursement by VAC for her father’s long-term-care expenses.
Overdue Ambulance Bills Paid
A Veteran had an outstanding ambulance bill that had been sent to a collection agency. The Veteran had submitted the bill to Veterans Affairs Canada for payment, but the Department denied payment due to insufficient information.
Homeless Veteran
A Veteran living part-time between a men's shelter and an apartment had an urgent requirement for housing. The location had animal feces throughout the building, police were often called, and his belongings were not secure.
Advocating for Fairness
View all reports and reviews | View all Statistics | View all infographics | View all annual reports
About the Office of the Veterans Ombudsman
Veterans Ombudsman, Chief Warrant Officer
Guy Parent (retired).
Read biography
The Veterans Ombudsman works toward ensuring that the sacrifices of Canada's Veterans and their families are recognized through the provision of services, benefits, and support in a fair and timely manner. The Ombudsman plays an important role in raising awareness of the needs and concerns of Veterans and their families.
The Ombudsman is an impartial and independent officer, reporting directly to the Minister of Veterans Affairs Canada. This independence is essential to ensure that the commitment to stakeholders is honoured.
As an independent voice, the Ombudsman works to ensure the fair treatment of Veterans, their representatives and their families, in accordance with the Veterans Bill of Rights.
| Most Recent Posts | Date |
|---|---|
| Quicker Decisions + Transparency = Real Change for Veterans | July 24, 2017 |
| The Veterans’ Service Experience: Hearing from you | July 10, 2017 |
| New, long-term defence policy reflects the reality of Canada today | June 22, 2017 |
| The Veterans’ Service Experience | June 8, 2017 |
| Stakeholder Outreach from November 2016 to March 2017 | May 26, 2017 |
Ombudsman Media Centre
View all videos | View all media advisories | View all news releases | View all speeches
Welcome to the Office of the Veterans Ombudsman
When Canadians sign up to be members of the Canadian Armed Forces or the Royal Canadian Mounted Police, they make a deep, unswerving commitment to the people of Canada. The Office of the Veterans Ombudsman is determined to honour that commitment and return it to those who have put their lives on the line for Canada.
Are you being medically released from the Canadian Armed Forces?
If yes, your transition to civilian life will take place over several weeks, months or years. This can be a difficult time because there are many steps and key players involved. To assist you, we have outlined the three "phases" of transition in a reference tool called Your Transition to Civilian Life - The Three Phases of Medical Release.
Ray Kokkonen - What was the most rewarding aspect of the work that you have done to date on behalf of Veterans?
Recipient Ray Kokkonen talks about what motivates him in his work for Veterans and their families. This is part of a series of clips taken from interviews with 2015 Commendation recipients.
Roméo Dallaire - What inspires your efforts and your work to support Veterans and their families?
Lt.-Gen the Honourable Roméo Dallaire (Ret'd) talks about what inspires him to work so hard on behalf of Veterans and their families. This is part of a series of clips taken from interviews with 2015 Commendation recipients.
Toll free from within Canada: 1-877-330-4343
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