Financial Consumer Agency of Canada
The Financial Consumer Agency of Canada (FCAC) ensures federally regulated financial entities comply with consumer protection measures, promotes financial education and raises consumers’ awareness of their rights and responsibilities.
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Consumer Alert: Managing debt when interest rates rise
2017-07-13 – News releaseAt a time when Canadians are carrying record amounts of debt, the Financial Consumer Agency of Canada is advising consumers to take steps to manage a rise in interest rates.
FCAC report: Home equity lines of credit may put consumers at risk
2017-06-07 – News releaseHome equity lines of credit may put some Canadians at risk of over-borrowing, according to a report released today by the Financial Consumer Agency of Canada.
Our services and information
Making a complaint to your financial institution
The steps for making a complaint to a bank or other federally regulated financial institution.
Financial rights and responsibilities
Your rights and responsibilities when dealing with financial institutions.
Managing your money
Budgeting, banking, money transfers, insurance and planning your finances at different life stages.
Debt and borrowing
Managing debt, credit reports, mortgages, credit cards, loans, lines of credit and more.
Savings and investments
Savings and investment types, options, setting goals and choosing a financial advisor.
Education funding
How much money you'll need, where your money will come from, budgeting and paying off student debt.
Pensions and retirement
Retirement planning, public and registered pensions, RRSPs, RRIFs, retirement income calculator and more.
Tools, calculators and educational programs
Tools to help you choose a bank account and credit card, including budget and mortgage calculators.
Canadian Financial Literacy Database
A one-stop source for resources and events from Canadian organizations on budgeting, saving, investing and more.
Protecting financial consumers and merchants
Financial entity obligations, guidance, decisions, complaint information, research, and more.
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Strengthening financial literacy in Canada
Canada’s national strategy for financial literacy, the seniors’ financial literacy strategy, the National Steering Committee and more.
Accepting credit and debit card payments
Merchants’ rights, how card payments work, choosing a service provider.
Protection from frauds and scams
Identity theft, types of fraud, counterfeit money and other threats or scams.
What we are doing
Laws and regulations
Publications
- Home equity lines of credit: Market trends and consumer issues
- Financial Literacy and Retirement Well‑Being in Canada: An Analysis of the 2014 Canadian Financial Capability Survey
- Initiating budgeting behaviour among non-budgeters: A financial literacy pilot using mobile technology
- National Research Plan on Financial Literacy 2016-2018
Features
November is Financial Literacy Month!
Find useful tools, resources and events near you.
#150MoneyTips to celebrate Canada 150
We’re sharing financial tips every day on Facebook and Twitter for 150 days.
Credit cards: rights and responsibilities
Know your rights if you were signed up for a credit card without your knowledge.
Corporate information
Commissioner
Financial Literacy Leader
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