FAQS

Frequently Asked Questions

Access our news and information any time with online, print home delivery, or new ePaper(formerly eEdition) subscriptions.

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Newspaper Home Delivery Subscription – Current Subscribers

 

1. What is included with my current Newspaper Home Delivery Subscription to the Winnipeg SUN?

Included with your current Winnipeg SUN print subscription are the following Newspaper Home Delivery Subscription features:

Online Access:

Access to winnipegsun.com website, tablet and smartphone apps. Click here to Activate Online Access, included with your Newspaper Home Delivery (Print) subscription

ePaper:

Access to the Winnipeg SUN ePaper, tablet and smartphone apps. Click here to Activate ePaper, included with your Newspaper Home Delivery (Print) subscription. You will need to activate your Online Access and ePaper Access separately. Please click on the links above to activate your access for each.

 

2. Can I manage my Print Subscription online?

Yes, you can manage your print subscription through the Winnipeg SUN Subscription homepage. Click here to be redirected.

 

3. How do I access my Online Access account once I have activated it?

  • To access your account, follow these steps:
  • 1. Click “Manage My Subscription” in the Online Access Subscribers section on /subscription/my-subscription
  • 2. Log in with your email address and Online Access password

 

4. What do I do if I forget or want to change my Online Access password?

  • To reset your password for Online Access, follow these steps:
  • 1. Click “Forgot password” from the Online Access sign in box
  • 2. Enter your email address and click “Submit.” This will send you an email with a link to reset your password
  • 3. After clicking the link, you will be prompted to enter and reconfirm your new password
  • 4. Click “Submit” and your password will be updated

 

5. How do I access my ePaper account once I have activated it?

  • To access your ePaper account:
  • 1. Click “Sign In” on the epaper.winnipegsun.com homepage
  • 2. Log in to ePaper with your email address and ePaper password
  • 3. Select the “My Services” button from the top menu bar
  • 4. Select “Manage Account” from the drop down menu

 

6. What do I do if I forget or want to change my ePaper password?

  • To reset your password for ePaper, follow these steps:
  • 1. Click “Sign In” on the epaper.winnipegsun.com homepage
  • 2. Click on the “Forgot your password?” link
  • 3. Input the email address that you use for your ePaper account
  • 4. Input the challenge text as prompted and select “Submit”. This will send you an email with instructions on how to reset your password.
  • To change your ePaper password:
  • 1. Click “Sign In” on the epaper.winnipegsun.com homepage
  • 2. Log in to ePaper with your email address and ePaper password
  • 3. Select the “My Services” button from the top menu bar
  • 4. Select “Manage Account” from the drop down menu
  • 5. Select “Change Password” under the personal information section, you will be redirected to a detailed account profile page for the Winnipeg SUN
  • 6. Go to the “My Security” section to change your password
  • 7. To return and read ePaper go to epaper.winnipegsun.com

 

7. Who are your third party vendors?

  • Piano Media is the vendor providing the technology to support the Online Access Subscription based format.
  • PressReader is the vendor providing the technology to support ePaper.
  • Apple is the vendor providing the technology to support the iPad and iphone apps.
  • Stand-alone iPad/smartphone app access is managed through Apple.

 

8. What if I have further questions about my Newspaper Home Delivery Subscription?

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Newspaper Home Delivery Subscription Bundle – New Print Subscribers

 

1. What is an Newspaper Home Delivery Subscription bundle?

  • A Winnipeg SUN Newspaper Home Delivery Subscription bundle includes:
  • • Print home delivery
  • • Unlimited access to winnipegsun.com and nationalpost.com
  • • the Winnipeg SUN iPad app
  • • the Winnipeg SUN smartphone app
  • • the Winnipeg SUN ePaper, including smartphone and tablet apps

 

2. How much does an Newspaper Home Delivery Subscription cost?

The Newspaper Home Delivery Subscription bundle is our best value bundle – it includes access to all our news and information on all platforms – including print home delivery and unlimited access to winnipegsun.com website, iPad app and smartphone app, and the Winnipeg SUN ePaper. Click here to see our subscription offers.

 

3. How do I start an Newspaper Home Delivery Subscription?

Click here to be redirected to our Subscribe page that will provide you with details and pricing for your Newspaper Home Delivery Subscription. Once you have purchased your print subscription and received an email message with your confirmation of payment, you will be asked to return to the Subscribe page to activate your Online Access and ePaper account, included as part of your Newspaper Home Delivery Subscription.

 

4. Can I stop my Newspaper Home Delivery subscription if I am away?

You can temporarily stop your print subscription through the Winnipeg SUN Subscriptions homepage. Click here to be redirected.

As Online Access and ePaper are accessible from your computer or mobile device simply by logging in, temporary stops are unnecessary. Enjoy keeping up with all the news while you are away.

 

5. Can I access my Newspaper Home Delivery subscription on more than one computer, tablet or smartphone?

Once you have registered for Online Access and ePaper, your email address will be your username and you can select a password. You can then use your login from any computer or mobile device available to you.

 

6. How do I access my Online Access account once I have activated it?

  • To access your Online Access account, follow these steps:
  • 1. Click “Manage My Subscription” in the “Online Access Subscribers” section on /subscription/my-subscription
  • 2. Log in with your email address and Online Access password
  • The Winnipeg SUN iPad/iphone apps can be downloaded from the Apple App Store. The Android tablet/Smartphone apps can be downloaded from the Android Play Store. You will be asked to log-in with your existing Winnipeg SUN Online Access credentials (your email address and Online Access password) upon downloading and viewing the apps.

 

7. What do I do if I forget my Online Access password?

  • To reset your password for Online Access, follow these steps:
  • 1. Click “Forgot password” from the Online Access sign in box
  • 2. Enter your email address and click “Submit.” This will send you an email with a link to reset your password
  • 3. After clicking the link, you will be prompted to enter and reconfirm your new password
  • 4. Click “Submit” and your password will be updated

 

8. How do I access my ePaper account once I have activated it?

  • To access your ePaper account:
  • 1. Click “Sign In” on the epaper.winnipegsun.com homepage
  • 2. Log in to ePaper with your email address and ePaper password
  • 3. Select the “My Services” button from the top menu bar
  • 4. Select “Manage Account” from the drop down menu

 

9. What do I do if I forget or want to change my ePaper password?

  • To reset your password for ePaper, follow these steps:
  • 1. Click “Sign In” on the epaper.winnipegsun.com homepage
  • 2. Click on the “Forgot your password?” link
  • 3. Input the email address that you use for your ePaper account
  • 4. Input the challenge text as prompted and select “Submit”. This will send you an email with instructions on how to reset your password.
  • To change your ePaper password:
  • 1. Click “Sign In” on the epaper.winnipegsun.com homepage
  • 2. Log in to ePaper with your email address and ePaper password
  • 3. Select the “My Services” button from the top menu bar
  • 4. Select “Manage Account” from the drop down menu
  • 5. Select “Change Password” under the personal information section, you will be redirected to a detailed account profile page for the Winnipeg SUN
  • 6. Go to the “My Security” section to change your password
  • 7. To return and read ePaper go to epaper.winnipegsun.com

 

10. Who are your third party vendors?

Piano Media is the vendor providing the technology to support the Online Access Subscription based format.

PressReader is the vendor providing the technology to support ePaper.

Apple is the vendor providing the technology to support the iPad/iPhone apps. App access is managed through Apple.

Android is the vendor providing the technology to support the tablet/smartphone apps. App access is managed through Android.

 

11. What if I have further questions about my Newspaper Home Delivery Subscription?

For answers to questions regarding your current Newspaper Home Delivery Subscription contact us at eservices@sunmedia.ca or call 204-632-6506 (Toll Free: 1-855-786-8812).

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Online Access Subscription Bundle

The Online Access Subscription bundle includes winnipegsun.com website, smartphone apps, and tablet apps.

 

1. What is a Online Access Subscription bundle?

A Online Access Subscription provides you with unlimited access to winnipegsun.com website, smartphone apps and tabloid apps.

Click here to register for your Online Access.

 

2. How much does a Online Access Subscription cost?

Click here for all Online Access subscription rates and details.

 

3. How do I start a Online Access Subscription?

You can start a Online Access subscription by clicking here.

 

4. How are Online Access Subscriptions billed?

You can pay for your Online Access Subscription monthly or on an annual basis using any major credit card. The charge will show up on your credit card from the Winnipeg SUN Digital Subscription.

Monthly subscriptions will start with a pre-paid 1 month trial, followed by billing starting in the second month of service due every 30 days. Your subscription will be renewed automatically and you will be charged in advance of each billing cycle.

Annual subscriptions are billed in advance for the full 12-month period and automatically renewed at the end of each annual term.

 

5. What is the cancellation and refund policy?

You can cancel your Online Access Subscription at any time. When you cancel, we will stop charging your account the following billing cycle. Each billing cycle is 30 days so your unlimited access will continue for the remainder of the current 30-day billing period. Afterward, you will continue to be able to view the prescribed number of free articles a month on winnipegsun.com or on our smartphone or tablet apps.

If you chose to pay annually, your subscription refund will be prorated based on where you are in your current annual subscription period (less any received promotional values, such as gift card amounts).

 

6. I get home delivery of the printed newspaper. Do I get Online Access?

Current subscribers to the print edition of the Winnipeg SUN receive access to winnipegsun.com website, smartphone apps and tablet apps, as well ePaper – all included as part of their Newspaper Home Delivery Subscription.

Click here for more information on activating your Online Access account.

 

7. Can I get a Online Access Subscription only? Or do I need to be a print subscriber?

Yes. You can purchase individual subscriptions without being a subscriber to the printed edition of the newspaper. Click here for rates and information for all of our subscription types.

 

8. What if I don’t want to subscribe – can I still read winnipegsun.com or access the Winnipeg SUN apps for free?

As a non-subscriber to our digital products, for a limited time you can enjoy up to 10 free articles every 30 days on winnipegsun.com and the Winnipeg SUN apps. International readers will have access to 5 free articles every 30 days.

Once you have reached your limit of free articles, you have the option to select a Online Access Subscription which gives you unlimited access to our content anytime, anywhere, on any device – or come back in 30 days for another set of free articles. Some of our digital content, including blogs, the home page and significant breaking news will not count toward your 30-day limit.

As a non-subscriber, you will be able to download the Winnipeg SUN apps from the Apple iTunes store or Android Play store which gives your 10 free articles, after which, a Online Access subscription or iTunes subscription is required.

 

9. Can I get access on my smartphone or tablet?

Our winnipegsun.com website is mobile optimized and can be read easily from any web-enabled device. the Winnipeg SUN apps are available for Android and Apple smartphones and tablets.

 

10. What is the difference between a Online Access subscription and an ePaper subscription?

A Online Access subscription provides you with unlimited access to our winnipegsun.com website, smartphone apps and the Winnipeg SUN App for iPad including stories, videos, photo galleries and more by our award-winning team of journalists.

An ePaper subscription provides you with access to our ePaper website plus ePaper tablet and smartphone apps. ePaper is a page-by-page replica of the day’s printed newspaper – including all stories, sections, photos and ads – and provides the in-depth coverage and features found in our daily printed edition newspaper. The ePaper also allows you to translate articles into other languages, magnify text for easier reading, and share stories with friends.

 

11. Can I still access winnipegsun.com and the Winnipeg SUN app articles through Facebook, Twitter, Google or my blog?

Yes, articles are still accessible through Facebook, Twitter, Google and blogs. Once you have viewed your 10 free articles you will be directed to subscribe for unlimited Online Access.

 

12. How can I keep track of how many articles I have read each month?

When you have two articles remaining, an automatic message will appear on your screen with an offer to subscribe.

 

13. How many free articles do I get each month?

In order to continue our investment in the quality and depth of our award-winning journalism and to offer you the features and functions you want from our website, we are now charging for unlimited access to winnipegsun.com and the Winnipeg SUN apps. We are pleased to provide access to 10 free articles every 30 days (international readers will have access to 5 free articles every 30 days) to allow you, our valued readers, to sample the excellent content available on a limited basis before you choose to subscribe. Click here for details on subscriptions.

 

14. I’m not currently a Online Access subscriber. What kind of content counts toward my monthly limit?

Visits to the home page and important breaking news items on winnipegsun.com and the Winnipeg SUN apps for smartphones are always available free of charge. Full articles, photo galleries, video and other features all count towards the monthly limit of free articles.

 

15. Can I access my Online Access subscription on more than one computer, smartphone or tablet?

Once you have registered for Online Access, your email address will be your username and you can select a password. You can then use your login from any computer or mobile device available to you.

 

16. When I go on vacation, can I put my Online Access subscription on hold?

As Online Access is accessible from your computer or mobile device simply by logging in, temporary stops are unnecessary. Enjoy keeping up with all the news while you are away.

 

17. Do you offer free trial subscriptions to Online Access?

Visitors have access to a select number of free articles on winnipegsun.com and the Winnipeg SUN apps for smartphones every 30 days and can purchase single editions of the Winnipeg SUN App for iPad through their iTunes account. For unlimited access we offer paid Online Access subscriptions including a time-limited discount trial period.

Current subscribers to the print edition of the Winnipeg SUN receive access to winnipegsun.com website, iPad app and smartphone apps and the Winnipeg SUN ePaper edition included as part of their Newspaper Home Delivery Subscription.

Click here for rates and information for Online Access.

 

18. How do I access my Online Access account once I have activated it?

  • Follow these steps:
  • 1. Click “Manage My Subscription” in the “Online Access Subscribers” section on http://winnipegsun.com/subscription/my-subscription
  • 2. Log in with your email address and Online Access password
    The Winnipeg SUN apps can be downloaded from the Apple App Store or Android Play Store. Simply sign in with your existing Online Access account upon downloading and viewing the app.

 

19. What do I do if I forget my Online Access password?

  • To reset your password for Online Access, follow these steps:
  • 1. Click “Forgot password” on the Online Access sign in box.
  • 2. Enter your email address and click “Submit.” This will send you an email with a link to reset your password
  • 3. After clicking the link, you will be prompted to enter and reconfirm your new password
  • 4. Click “Submit” and your password will be updated

 

20. How do I change my password?

  • To change your password, follow these steps:
  • 1. Click “Manage My Subscription” in the “Online Access Subscribers” section on http://winnipegsun.com/subscription/my-subscription
  • 2. Log in with your email address and Online Access password
  • 3. On the “Account Summary” page, select “Account Settings”
  • 4. Select “Edit” next to the password field
  • 5. Enter your current password and a new password of your choosing
  • 6. Click “Submit” and your password will be updated

 

21. How do I modify my payment information?

  • To modify your payment information, follow these steps:
  • 1. Click “Manage My Subscription” in the “Online Access Subscribers” section on http://winnipegsun.com/subscription/my-subscription
  • 2. Log in to your account with your email address and Online Access password
  • 3. On the library tab, find your subscription and in the dropdown select “Update Payment Information”
  • 4. Confirm that the cardholder name and billing postal code of your credit card are correct
  • 5. Enter your card name and expiration date
  • 6. Click “Submit” and your payment information will be updated

 

22. How do I cancel my Online Access Subscription?

For cancellation inquiries related to your current Online Access subscription, please email us at eservices@sunmedia.ca or call 204-632-6506 (Toll Free: 1-855-786-8812)..

 

23. What if I have further questions regarding my Online Access Subscription?

For answers to questions regarding your current Online Access Subscription, please email us at eservices@sunmedia.ca or call 204-632-6506 (Toll Free: 1-855-786-8812).

 

24. Who is Piano Media and when did the Online Access login change?

Piano Media is the vendor for our Online Access product. They recently purchased Press+, our former Online Access vendor, and we upgraded to Piano Media’s new login and subscription systems in late 2016. All account information, account settings, and digital subscription information was retained on your account. Due to Piano’s acquisition of Press+, customers should note that credit card statements that once read “Press+” will now read the Winnipeg SUN Digital Subscription.

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What is ePaper?

 

1. What is ePaper?

The Winnipeg SUN ePaper is an exact full-featured replica of the printed copy available online. Sections and supplements are laid out just as in the print edition, but complemented by a variety of digital tools which enhance the printed newspaper’s look and feel.

Current subscribers to the print edition of the Winnipeg SUN receive the Winnipeg SUN ePaper and ePaper apps included as part of their Newspaper Home Delivery Subscription. Click here to register for your ePaper Access.

 

2. How much does an ePaper Subscription cost?

Click here for all ePaper subscription rates and details.

 

3. How do I start an ePaper subscription?

Click here to subscribe to our ePaper.

 

4. How are ePaper Subscriptions billed?

You can pay for your ePaper Subscription monthly or on an annual basis using any major credit card. The charge will show up on your credit card from PressReader (Newspaper Direct) ñ DIGITAL NEWSPAPER RICHMOND BC

Monthly subscriptions will be renewed automatically and you will be charged in advance of each billing cycle.

Annual subscriptions are billed in advance for the full 12-month term.

 

5. What is the cancellation and refund policy?

You can cancel your ePaper Subscription at any time by contacting us at  eservices@sunmedia.ca. When you cancel, we will stop charging your account automatically and refund the balance remaining (less any received promotional values, such as gift card amounts).

 

6. I get home delivery of the printed newspaper. Do I get access to ePaper?

Current subscribers to the print edition of the Winnipeg SUN receive access to the Winnipeg SUN ePaper, including tablet and smartphone apps.

Click here for more information on activating your ePaper account.

 

7. Can I get an ePaper Subscription only? Or do I need to be a print subscriber?

Yes. You can purchase individual subscriptions without being a subscriber to the printed edition of the newspaper. Click here for rates and information for all of our subscription types.

 

8. Can I get access on my smartphone or tablet?

Yes, ePaper can be viewed on your desktop but we also have smartphone and tablet apps available for download from Google Play (Android apps), the App Store (Apple iOS apps), the Windows Store (Windows apps), and BlackBerry World (BlackBerry apps).

 

9. What is the difference between a Online Access subscription and an ePaper subscription?

A Online Access subscription provides you with unlimited access to our winnipegsun.com website, smartphone apps and the Winnipeg SUN App for iPad including stories, videos, photo galleries and more by our award-winning team of journalists.

An ePaper subscription provides you with access our ePaper website plus ePaper tablet and smartphone apps. ePaper is a page-by-page replica of the day’s printed newspaper – including all stories, sections, photos and ads – and provides the in-depth coverage and features found in our daily printed edition newspaper. The ePaper also allows you to translate articles into other languages, magnify text for easier reading, and share stories with friends.

 

10. Can I access my ePaper subscription on more than one computer, smartphone or tablet?

Once you have subscribed for ePaper Access, your email address will be your username and you can select a password. You can then use your login from any computer or mobile device available to you.

 

11. When I go on vacation, can I put my ePaper subscription on hold?

As ePaper is accessible from your computer or mobile device simply by logging in, temporary stops are unnecessary. Enjoy keeping up with all the news while you are away.

 

12. How do I access my ePaper account once I have activated it?

  • To access your ePaper account:
  • 1. Click “Sign In” on the epaper.winnipegsun.com homepage
  • 2. Log in to ePaper with your email address and ePaper password
  • 3. Select the “My Services” button from the top menu bar
  • 4. Select “Manage Account” from the drop down menu

 

13. What do I do if I forget or want to change my ePaper password?

  • To reset your password for ePaper, follow these steps:
  • 1. Click “Sign In” on the epaper.winnipegsun.com homepage
  • 2. Click on the “Forgot your password?” link
  • 3. Input the email address that you use for your ePaper account
  • 4. Input the challenge text as prompted and select “Submit”. This will send you an email with instructions on how to reset your password.

 

14. How do I change my password?

  • To change your ePaper password:
  • 1. Click “Sign In” on the epaper.winnipegsun.com homepage
  • 2. Log in to ePaper with your email address and ePaper password
  • 3. Select the “My Services” button from the top menu bar
  • 4. Select “Manage Account” from the drop down menu
  • 5. Select “Change Password” under the personal information section, you will be redirected to a detailed account profile page for the Winnipeg SUN
  • 6. Go to the “My Security” section to change your password
  • 7. To return and read ePaper go to epaper.winnipegsun.com

 

15. What if I have further questions regarding my ePaper Access Subscription?

If you have further questions click here or email us at  eservices@sunmedia.ca or call 204-632-6506 (Toll Free: 1-855-786-8812).

 

16. Who is PressReader?

PressReader is the vendor providing the technology to support ePaper.

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Contact Us

Newspaper Home Delivery Subscriptions: For answers to questions regarding your current Newspaper Home Delivery Subscription contact us at eservices@sunmedia.ca or call 204-632-6506 (Toll Free: 1-855-786-8812).

Online Access Subscriptions: For answers to questions regarding your current Online Access Subscription email us at eservices@sunmedia.ca or call 204-632-6506 (Toll Free: 1-855-786-8812).

ePaper Subscriptions: If you have further questions click here or email us at eservices@sunmedia.ca or call 204-632-6506 (Toll Free: 1-855-786-8812).