• The 20 one-way trip Commuter ePass can be purchased at any time, even up to 6 months in advance.
• Limited quantity.
• ePass credits issued are non-transferable. Only the passenger named on the ePass may use the credit.
• A valid booking and ticket are required for travel. Standees are not permitted.
• Upon request, the passenger must present ID matching the name printed on the ticket issued with a Commuter ePass.
• Each travel credit is valid for a one-way trip on any VIA Rail train* (Unless specified otherwise on your Commuter ePasses) in Economy class in either direction between the two cities shown on the ePass or points in between.
• ePass credits will only be accepted within the 30-day validity period indicated on the ePass confirmation/receipt. The 20 one-way trip Commuter ePass is valid for a 30-day period, starting on the date determined by the customer at time of purchase.
• Passengers not in possession of a valid ticket using an ePass credit as described above will be required to purchase a ticket at the applicable fare on board the train.
• A valid rail ticket issued using the ePass credit is required.
• The Commuter ePass is refundable if it has not expired, if no trips have been made using it, and if no tickets booked with it have been cancelled after the applicable train's scheduled departure. There is a service charge of $50 plus taxes for a refund. Once it has been used, a pass cannot be refunded.

How to modify an existing booking made using a Commuter ePass:

• Login to your profile, access your original booking, and then proceed to make the changes for your desired date, train and departure time. Please note that you must still select Economy Plus when making changes. If you wish, you can also cancel your original booking online. It is recommended that you ensure space in the Economy Plus class is available on the desired departure prior to changing your original booking. Any changes or cancellations must be made prior to the departure time of your original booking.

*Unless specified otherwise on your Commuter ePasses.

• The 20 one-way trip Commuter ePass can be purchased at any time, even up to 6 months in advance.
• Limited quantity.
• ePass credits issued are non-transferable. Only the passenger named on the ePass may use the credit.
• A valid booking and ticket are required for travel. Standees are not permitted.
• Upon request, the passenger must present ID matching the name printed on the ticket issued with a Commuter ePass.
• Each travel credit is valid for a one-way trip on any VIA Rail train* (Unless specified otherwise on your Commuter ePasses) in Economy class in either direction between the two cities shown on the ePass or points in between.
• ePass credits will only be accepted within the 30-day validity period indicated on the ePass confirmation/receipt. The 20 one-way trip Commuter ePass is valid for a 30-day period, starting on the date determined by the customer at time of purchase.
• Passengers not in possession of a valid ticket using an ePass credit as described above will be required to purchase a ticket at the applicable fare on board the train.
• A valid rail ticket issued using the ePass credit is required.
• The Commuter ePass is refundable if it has not expired, if no trips have been made using it, and if no tickets booked with it have been cancelled after the applicable train's scheduled departure. There is a service charge of $50 plus taxes for a refund. Once it has been used, a pass cannot be refunded.

Additional conditions for the use of the Commuter ePass EXTRA

Purchasing a Commuter ePass EXTRA gives you access to the Business lounges under these conditions:

• Traveller must present his/her boarding pass to access the Business lounge.
• Applicable in stations where VIA Rail has a Business lounge.
• The Business lounge access is subject to space availability.
• Additional guests may accompany the Commuter ePass EXTRA holder ($10 service charge per person, payable at the Business lounge - free access for children under the age of 12).
• Children under the age of 12 must always be accompanied by an adult. 

How to modify an existing booking made using a Commuter ePass:

• Login to your profile, access your original booking, and then proceed to make the changes for your desired date, train and departure time. Please note that you must still select Economy Plus when making changes. If you wish, you can also cancel your original booking online. It is recommended that you ensure space in the Economy Plus class is available on the desired departure prior to changing your original booking. Any changes or cancellations must be made prior to the departure time of your original booking.

*Unless specified otherwise on your Commuter ePasses.