Contact Immigration, Refugees and Citizenship Canada
Canada Post services across Canada may be affected by ongoing delays in service from continued labour negotiations.
Our processes will be unaffected though you may experience delays in:
- sending applications mailed within or to Canada
- receiving mail from us
If you’re planning on traveling to Canada or submitting an application (including for a passport or other travel document), apply early.
Visit Canada Post for more information before sending any application by mail. We’ll keep you updated as we learn more.
Need help? Find answers to your questions in the Help Centre.
Find out how to contact Immigration, Refugees and Citizenship Canada (IRCC).
Get answers to your questions
Find quick and direct answers to frequently asked questions in our Help Centre
Check your application status
Get updates using your unique client identifier (UCI), name, date and place of birth
Change your address
How to change your address, email or phone number based on your location and application type
Find an office
Information about IRCC offices in and outside Canada
Submit a case-specific enquiry
Ask about cases passed normal processing times, application updates, or report technical problems
Get help with your eTA application
Find out where to get help if you have questions before you apply, or have issues during or after you apply for an eTA
Contact the Passport Program
Submit general inquiries, feedback, compliments and complaints, and find out the status of your passport application
Contact International Experience Canada
For Canadian youth going abroad or foreign youth coming to Canada
Submit your feedback about IRCC services
Submit a comment, compliment or complaint about services, performance or processes
Call us
Access pre-recorded information about our programs or talk to an agent in English or French (in Canada only)
Report fraud or abuse
Contact information to report fraud or abusive situations
Make a media enquiry
Contact a Media Relations Specialist Monday to Friday during our business hours
Help Centre
Find quick and direct answers to your questions including how to complete application forms, extend visas and permits and replace lost documents.
Do you want to come to Canada?
Answer a few questions to find out what immigration programs you can apply for and how to submit an online or paper application.
How to send a complete immigration application
Learn how to avoid common errors that can cause delays in processing your application to come to Canada.
Report a problem or mistake on this page
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