Service commitments

Corporations Canada is committed to providing service to its clients according to defined service standards and regularly measures whether or not these commitments are being met. Measuring performance and monitoring progress allow us to assess what we have achieved over time, and determine where there is room for improvement.

Monthly key service commitment results

Business corporations – Service standards results for key services
Service Commitment Results for December 2018
Incorporation Online Same day/Next day service 95.5%
Paper 5 business days 100.0%
Amalgamation Online Same day/Next day service 99.0%
Paper 5 business days 96.2%
Continuance
(Import)		 Online Same day/Next day service 98.2%
Paper 5 business days 92.3%
Not-for-profit corporations – Service standards results for key services
Service Commitment Results for December 2018
Incorporation Online Same day/Next day service 95.8%
Paper 5 business days 92.3%
Amalgamation Paper 5 business days 100.0%
Continuance
(Import)		 Paper 5 business days N/A
Nuans – Service standards results
Service Commitment Results for December 2018
Report Generation Time Report generated within 15 seconds Average of 3.36 seconds per report.

2017–2018 Service commitment results

Canada Business Corporations Act (CBCA)
Services Commitment
(business days)		 Target Result for 2017–2018
Incorporation Online Same day/Next day service 90% 94.8%
Paper 5 90% 92.9%
Annual return Online Filed on submission 90% 99.8%
Paper 5 90% 86.7%
Amendment Online Same day/Next day service 90% 94.2%
Paper 5 90% 88.7%
Amalgamation Online 1 90% 90.9%
Paper 5 90% 85.7%
Continuance (Import) Online Same day/Next day service 90% 94.0%
Paper 5 90% 86.0%
Revival 5 90% 92.8%
Discontinuance 90% 98.0%
Letter of Satisfaction for continuance to another jurisdiction (export) Online 1 90% 99.8%
Paper 5 90% 96.9%
Restated articles when not submitted with articles of amendment 5 90% 97.4%
Arrangement 5 90% 100.0%
Revocation of the intent to dissolve Online Auto-return 90% 100.0%
Paper 5 90% 100.0%
Correction 20 90% 96.1%
Exemption 30 90% 100.0%
Certificate of compliance or certificate of existence Online 1 90% 99.9%
Paper 1 90% 97.1%
Canada Not-for-profit Corporations Act (NFP)
Services Commitment
(business days)		 Target Result for 2017–2018
* No transaction was recorded for this period.
Incorporation Online Same day/Next day service 90% 92.2%
Paper 5 90% 92.2%
Annual return Online Filed on submission 90% 91.6%
Paper 5 90% 86.5%
Amendment 5 90% 93.7%
Revival 5 90% 100.0%
Continuance (Import) 5 90% 87.5%
Amalgamation 5 90% 50.0%
Letter of Satisfaction for continuance to another jurisdiction (export) 5 90% 100.0%
Restated articles when not submitted with articles of amendment 5 90% 86.0%
Arrangement 5 90% 100.0%
Revocation of the intent to dissolve 5 90% 100.0%
Correction 20 90% 100.0%
Decision to deem a corporation non-soliciting 30 90% 100.0%
Authorization to limit access to corporate records 30 90% N/A*
Exemption from trust indenture requirements 30 90% N/A*
Authorization relating to absentee voting methods 30 90% N/A*
Exemption from financial disclosure requirements 30 90% 100.0%
Exemption from electronic document requirements 30 90% N/A*
Certificate of compliance or certificate of existence 1 90% 63.3%
Canada Cooperatives Act (COOP)
Services Commitment Target Result for 2017–2018
* No transaction was recorded for this period.
Incorporation 5 90% 100.0%
Annual return 5 90% N/A*
Amendment 5 90% 100.0%
Revival 5 90% N/A*
Continuance (Import) 5 90% 75.0%
Amalgamation 5 90% N/A*
Arrangement 5 90% N/A*
Letter of Satisfaction for continuance to another jurisdiction (export) 5 90% N/A*
Restated articles when not submitted with articles of amendment 5 90% N/A*
Intent to dissolve 5 90% 100.0%
Correction 20 90% 100.0%
Exemption other than related to omitting information from the financial statements 30 90% N/A*
Exemption related to omitting information from the financial statements 30 90% N/A*
Certificate of compliance or certificate of existence 1 90% N/A*
Request for copies of corporate documents (All Acts)
Services Commitment Target Result for 2017–2018
Copies of documents (certified or uncertified) 1 90% 100.0%