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Consumer group that battles the big telcos blames CRTC for its 'dire' financial troubles
![](https://webarchiveweb.wayback.bac-lac.canada.ca/web/20190115003613im_/https://i.cbc.ca/1.3816632.1477083075!/fileImage/httpImage/image.jpg_gen/derivatives/square_140/erica-johnson.jpg)
Erica Johnson
Business ||
GO PUBLIC
Air Canada accused of 'lying' to customers to avoid paying up to $2,100 for lost luggage
![](https://webarchiveweb.wayback.bac-lac.canada.ca/web/20190115003613im_/https://i.cbc.ca/1.3816632.1477083075!/fileImage/httpImage/image.jpg_gen/derivatives/square_140/erica-johnson.jpg)
Erica Johnson
Business ||
![](https://webarchiveweb.wayback.bac-lac.canada.ca/web/20190115003613im_/https://i.cbc.ca/1.4924544.1543445620!/fileImage/httpImage/image.jpg_gen/derivatives/square_780/alyssa-and-sheri-monk.jpg)
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Couple claims they were driven out of workplace for being 'too gay'
![](https://webarchiveweb.wayback.bac-lac.canada.ca/web/20190115003613im_/https://i.cbc.ca/1.1856778.1521489808!/fileImage/httpImage/image.jpeg_gen/derivatives/square_140/rosa-marchitelli.jpeg)
Rosa Marchitelli
Canada -Calgary ||
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$250K investment mystery: Accountant admits in recorded call he doesn't know where money is
The daughter of a Kingston, Ont., senior who lost $250,000 after his trusted accountant encouraged him to invest in a "questionable" financial scheme says police did little to investigate the suspected fraud — a common occurrence, according to a white-collar crime investigator who says police often have limited financial crime expertise and few resources for such investigations.
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Erica Johnson
Canada -Toronto ||
Go Public
'You're gonna lose your money': Air Canada online glitch leaves retiree on hook for flight he didn't book
A retiree is fighting back after Air Canada charged him for a flight he unknowingly booked and never took. An e-commerce expert says he's one of millions of Canadians at the mercy of confusing and complicated online rules that protect businesses over consumers.
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Rosa Marchitelli
Business ||
![](https://webarchiveweb.wayback.bac-lac.canada.ca/web/20190115003613im_/https://i.cbc.ca/1.4895862.1542317726!/fileImage/httpImage/image.jpg_gen/derivatives/16x9_780/rhonda-mcmillan.jpg)
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'I was beginning to lose hope': Woman battles bank for 2 years for information on her own account
An Edmonton woman is speaking out about a two-year battle with her bank to access information about her account after she noticed a questionable transaction.
![](https://webarchiveweb.wayback.bac-lac.canada.ca/web/20190115003613im_/https://i.cbc.ca/1.1856778.1521489808!/fileImage/httpImage/image.jpeg_gen/derivatives/square_140/rosa-marchitelli.jpeg)
Rosa Marchitelli
Business ||
GO PUBLIC
Canadian Tire tells wife of ailing customer to pay his $18,000 debt, despite credit card insurance
![](https://webarchiveweb.wayback.bac-lac.canada.ca/web/20190115003613im_/https://i.cbc.ca/1.3816632.1477083075!/fileImage/httpImage/image.jpg_gen/derivatives/square_140/erica-johnson.jpg)
Erica Johnson
Business ||
![](https://webarchiveweb.wayback.bac-lac.canada.ca/web/20190115003613im_/https://i.cbc.ca/1.4873016.1540226396!/fileImage/httpImage/image.jpg_gen/derivatives/square_780/ashly-spenser-cosgrove.jpg)
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'I have to ask you to leave': Insurance adjuster tries to boot breastfeeding mom from meeting
![](https://webarchiveweb.wayback.bac-lac.canada.ca/web/20190115003613im_/https://i.cbc.ca/1.1856778.1521489808!/fileImage/httpImage/image.jpeg_gen/derivatives/square_140/rosa-marchitelli.jpeg)
Rosa Marchitelli
Canada -Calgary ||
![](https://webarchiveweb.wayback.bac-lac.canada.ca/web/20190115003613im_/https://i.cbc.ca/1.4873298.1540235745!/fileImage/httpImage/image.jpg_gen/derivatives/square_780/mystery-shopper-researchers-telco-retailers.jpg)
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Cellphone retailers fail mystery shopping test, researchers plan to tell CRTC inquiry
![](https://webarchiveweb.wayback.bac-lac.canada.ca/web/20190115003613im_/https://i.cbc.ca/1.3816632.1477083075!/fileImage/httpImage/image.jpg_gen/derivatives/square_140/erica-johnson.jpg)
Erica Johnson
Business ||
![](https://webarchiveweb.wayback.bac-lac.canada.ca/web/20190115003613im_/https://i.cbc.ca/1.4868951.1539893339!/fileImage/httpImage/image.jpg_gen/derivatives/square_780/shawn-ahmed.jpg)
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'I feel cheated': Telco customer set to speak on Day 1 of CRTC hearing into misleading sales practices
![](https://webarchiveweb.wayback.bac-lac.canada.ca/web/20190115003613im_/https://i.cbc.ca/1.3816632.1477083075!/fileImage/httpImage/image.jpg_gen/derivatives/square_140/erica-johnson.jpg)
Erica Johnson
Business ||
![](https://webarchiveweb.wayback.bac-lac.canada.ca/web/20190115003613im_/https://i.cbc.ca/1.4858002.1539216799!/fileImage/httpImage/image.jpg_gen/derivatives/square_780/jason-harley.jpg)
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Rogers, Fido and Bell call centre workers penalized for reducing plans, offering credits
![](https://webarchiveweb.wayback.bac-lac.canada.ca/web/20190115003613im_/https://i.cbc.ca/1.3816632.1477083075!/fileImage/httpImage/image.jpg_gen/derivatives/square_140/erica-johnson.jpg)
Erica Johnson
Business ||
![](https://webarchiveweb.wayback.bac-lac.canada.ca/web/20190115003613im_/https://i.cbc.ca/1.4849431.1538762839!/fileImage/httpImage/image.jpg_gen/derivatives/square_780/zbigniew-kazmierczak.jpg)
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Jobless man told to pay thousands for government EI mistake
![](https://webarchiveweb.wayback.bac-lac.canada.ca/web/20190115003613im_/https://i.cbc.ca/1.1856778.1521489808!/fileImage/httpImage/image.jpeg_gen/derivatives/square_140/rosa-marchitelli.jpeg)
Rosa Marchitelli
Canada -Hamilton ||
![](https://webarchiveweb.wayback.bac-lac.canada.ca/web/20190115003613im_/https://i.cbc.ca/1.4839721.1537995459!/fileImage/httpImage/image.jpg_gen/derivatives/square_780/lora-bertuccio.jpg)
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Gambling addict says B.C. government lacks will to set limits on billion-dollar industry
![](https://webarchiveweb.wayback.bac-lac.canada.ca/web/20190115003613im_/https://i.cbc.ca/1.3816632.1477083075!/fileImage/httpImage/image.jpg_gen/derivatives/square_140/erica-johnson.jpg)
Erica Johnson
Canada -British Columbia ||
![](https://webarchiveweb.wayback.bac-lac.canada.ca/web/20190115003613im_/https://i.cbc.ca/1.4830555.1537475281!/fileImage/httpImage/image.jpg_gen/derivatives/square_780/john-telepcak.jpg)
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Man with mental disability nearly bankrupted by door-to-door sales contracts
![](https://webarchiveweb.wayback.bac-lac.canada.ca/web/20190115003613im_/https://i.cbc.ca/1.1856778.1521489808!/fileImage/httpImage/image.jpeg_gen/derivatives/square_140/rosa-marchitelli.jpeg)
Rosa Marchitelli
Canada -Toronto ||
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Controversial commissions: DIY investors fight back against trailer fees
![](https://webarchiveweb.wayback.bac-lac.canada.ca/web/20190115003613im_/https://i.cbc.ca/1.3816632.1477083075!/fileImage/httpImage/image.jpg_gen/derivatives/square_140/erica-johnson.jpg)
Erica Johnson
Business ||
![](https://webarchiveweb.wayback.bac-lac.canada.ca/web/20190115003613im_/https://i.cbc.ca/1.4812079.1536261384!/fileImage/httpImage/image.jpg_gen/derivatives/square_780/margaret-mcarthur.jpg)
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'Give me the damn car': Red tape keeps grieving widow from driving clunker
![](https://webarchiveweb.wayback.bac-lac.canada.ca/web/20190115003613im_/https://i.cbc.ca/1.1856778.1521489808!/fileImage/httpImage/image.jpeg_gen/derivatives/square_140/rosa-marchitelli.jpeg)
Rosa Marchitelli
Canada -Ottawa ||
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'Process is torturous': Federal whistleblower says Canada doesn't protect people who speak out
![](https://webarchiveweb.wayback.bac-lac.canada.ca/web/20190115003613im_/https://i.cbc.ca/1.3816632.1477083075!/fileImage/httpImage/image.jpg_gen/derivatives/square_140/erica-johnson.jpg)
Erica Johnson
Canada -British Columbia ||
![](https://webarchiveweb.wayback.bac-lac.canada.ca/web/20190115003613im_/https://i.cbc.ca/1.4795030.1534962857!/fileImage/httpImage/image.jpg_gen/derivatives/square_780/idris-ali.jpg)
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Former Bell and Rogers employees reveal sales secrets submitted to public inquiry
![](https://webarchiveweb.wayback.bac-lac.canada.ca/web/20190115003613im_/https://i.cbc.ca/1.3816632.1477083075!/fileImage/httpImage/image.jpg_gen/derivatives/square_140/erica-johnson.jpg)
Erica Johnson
Business ||
![](https://webarchiveweb.wayback.bac-lac.canada.ca/web/20190115003613im_/https://i.cbc.ca/1.2102725.1519173408!/httpImage/image.jpg_gen/derivatives/square_780/telemarketer306x172.jpg)
Ottawa orders CRTC to investigate reports of 'aggressive' telecom sales practices
![](https://webarchiveweb.wayback.bac-lac.canada.ca/web/20190115003613im_/https://i.cbc.ca/1.4884665.1540930395!/fileImage/httpImage/image.jpg_gen/derivatives/square_140/catharine-tunney.jpg)
Catharine Tunney
Politics ||
![](https://webarchiveweb.wayback.bac-lac.canada.ca/web/20190115003613im_/https://i.cbc.ca/1.4698134.1528479011!/fileImage/httpImage/image.jpg_gen/derivatives/square_780/rowan-burdge.jpg)
GO PUBLIC
Winners and losers in the plan to equalize access to medication
![](https://webarchiveweb.wayback.bac-lac.canada.ca/web/20190115003613im_/https://i.cbc.ca/1.1856778.1521489808!/fileImage/httpImage/image.jpeg_gen/derivatives/square_140/rosa-marchitelli.jpeg)
Rosa Marchitelli
Health ||
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Court clerk with PTSD fighting province, insurer to go back to work
![](https://webarchiveweb.wayback.bac-lac.canada.ca/web/20190115003613im_/https://i.cbc.ca/1.3816632.1477083075!/fileImage/httpImage/image.jpg_gen/derivatives/square_140/erica-johnson.jpg)
Erica Johnson
Health ||
![](https://webarchiveweb.wayback.bac-lac.canada.ca/web/20190115003613im_/https://i.cbc.ca/1.4676207.1527177990!/fileImage/httpImage/image.jpg_gen/derivatives/square_780/bill-brown.jpg)
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Drivers take on car insurance companies for coverage you can't get in Canada
![](https://webarchiveweb.wayback.bac-lac.canada.ca/web/20190115003613im_/https://i.cbc.ca/1.1856778.1521489808!/fileImage/httpImage/image.jpeg_gen/derivatives/square_140/rosa-marchitelli.jpeg)
Rosa Marchitelli
Business ||
![](https://webarchiveweb.wayback.bac-lac.canada.ca/web/20190115003613im_/https://i.cbc.ca/1.4665777.1526587880!/fileImage/httpImage/image.jpg_gen/derivatives/square_780/gopublic-resort-assault-christine-dayman.jpg)
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'I could have ID'd him': Woman says Dominican resort didn't investigate claim that she was raped by staffer
![](https://webarchiveweb.wayback.bac-lac.canada.ca/web/20190115003613im_/https://i.cbc.ca/1.3816632.1477083075!/fileImage/httpImage/image.jpg_gen/derivatives/square_140/erica-johnson.jpg)
Erica Johnson
Canada -Toronto ||
![](https://webarchiveweb.wayback.bac-lac.canada.ca/web/20190115003613im_/https://i.cbc.ca/1.4626531.1524161592!/fileImage/httpImage/image.jpg_gen/derivatives/square_780/eric-kim-left-and-yondy-lam.jpg)
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Frustrated by fine print, car-buying couple learns you don't always get what you pay for
![](https://webarchiveweb.wayback.bac-lac.canada.ca/web/20190115003613im_/https://i.cbc.ca/1.1856778.1521489808!/fileImage/httpImage/image.jpeg_gen/derivatives/square_140/rosa-marchitelli.jpeg)
Rosa Marchitelli
Business ||
![](https://webarchiveweb.wayback.bac-lac.canada.ca/web/20190115003613im_/https://i.cbc.ca/1.4645389.1525294432!/fileImage/httpImage/image.jpg_gen/derivatives/square_780/sandra-fidler.jpg)
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'They did play God,' says woman who was not told about grandchild placed in foster care
![](https://webarchiveweb.wayback.bac-lac.canada.ca/web/20190115003613im_/https://i.cbc.ca/1.1856778.1521489808!/fileImage/httpImage/image.jpeg_gen/derivatives/square_140/rosa-marchitelli.jpeg)
Rosa Marchitelli
Canada -Manitoba ||
![](https://webarchiveweb.wayback.bac-lac.canada.ca/web/20190115003613im_/https://i.cbc.ca/1.4635150.1524685733!/fileImage/httpImage/image.jpg_gen/derivatives/square_780/david-ramsay.jpg)
GO PUBLIC
Customer takes Bell to court and wins, as judge agrees telecom giant can't promise a price, then change it
![](https://webarchiveweb.wayback.bac-lac.canada.ca/web/20190115003613im_/https://i.cbc.ca/1.3816632.1477083075!/fileImage/httpImage/image.jpg_gen/derivatives/square_140/erica-johnson.jpg)
Erica Johnson
Business ||
![](https://webarchiveweb.wayback.bac-lac.canada.ca/web/20190115003613im_/https://i.cbc.ca/1.4625150.1524086342!/fileImage/httpImage/image.jpg_gen/derivatives/square_780/cibc.jpg)
GO PUBLIC
CIBC financial adviser 'stunned' that federal investigation found bank customers not widely upsold
![](https://webarchiveweb.wayback.bac-lac.canada.ca/web/20190115003613im_/https://i.cbc.ca/1.3816632.1477083075!/fileImage/httpImage/image.jpg_gen/derivatives/square_140/erica-johnson.jpg)
Erica Johnson
Business ||