Contact us

Before you submit a complaint to the Taxpayers' Ombudsman, please read our Submit a Complaint section.

General Enquiries 

Office hours:
8:15 a.m. to 4:30 p.m. (Eastern Time)
Monday to Friday (except holidays)

Office/mailing address:
Office of the Taxpayers' Ombudsman
600-150 Slater Street
Ottawa, Ontario
K1A 1K3
Canada

Telephone:
+1-866-586-3839 (Canada and the United States)
+1-613-946-2310 (outside Canada and the United States)*

* Please note that we accept collect calls.

Facsimile:
+1-866-586-3855 (Canada and the United States)
+1-613-941-6319 (outside Canada and the United States) 

Comments about our office:
We welcome your comments in the Web form below.
Provide feedback

Media relations (for media use only) 

Telephone:
+1-613-946-2974*

* Please note that we accept collect calls. 

Email:
Mediarelations@oto-boc.gc.ca

Outreach

Would you like to invite us to your event? The Office of the Taxpayers' Ombudsman welcomes every opportunity to raise awareness about how taxpayers can benefit from the service we offer. 

Email:
outreachacg@oto-boc.gc.ca

Systemic Examination Reports

Noticed an issue that negatively impacts large numbers of taxpayers or a segment of the population? Let us know! 

Email:
Ombudsman@taxpayersrights.gc.ca