If you have a comment or a question for OSFI, you can contact us by telephone or fax, by mail, or by e-mail.
If you have a complaint about a financial institution, please contact the Financial Consumer Agency of Canada (FCAC).
Public Communications
By Email
information@osfi-bsif.gc.ca
If you choose to send OSFI an email or complete a feedback form online, your personal information is used by OSFI in order to respond to your inquiry. The information you provide will only be shared with another government institution if your inquiry relates to that institution. OSFI does not use the information to create individual profiles nor does it disclose the information to anyone other than to those in the federal government who need to provide you with a response. Any disclosure of your personal information is in accordance with the Privacy Act. Emails and other electronic methods used to communicate with the Government of Canada are not secure unless it is specifically stated on a Web page. Therefore, it is recommended that you do not send sensitive personal information, such as your Social Insurance Number or your date of birth, through non-secure electronic means.
Personal information from emails or completed feedback forms is collected pursuant to the Financial Administration Act, and in accordance with the Communications Policy of the Government of Canada. Such information may be used for statistical, evaluation and reporting purposes and is included in Personal Information Bank Public Communications (PSU 914).
If after reading this statement, you prefer not to submit your inquiry via the Internet, you may use one of the following methods:
By Telephone
OSFI offers a toll-free telephone number for public enquiries in Canada. Our hours of operation are Monday through Friday, between 8:30 a.m. and 6:00 p.m. (Eastern Time).
Telephone: 1-800-385-8647
Local information number (Ottawa-Gatineau): (613) 943-3950
TTY services: (613) 943-3980
To access OSFI employees' telephone numbers, please search the Government of Canada Employee Directory via Government Electronic Directory Services (GEDS)
By Fax
Fax: (613) 990-5591
By Mail
Ottawa (Head Office)
255 Albert Street
12th Floor
Ottawa, Ontario
K1A 0H2
Telephone (reception): (613) 990-7788
Toronto
Suite 1900
121 King Street West
Toronto, Ontario
M5H 3T9
Telephone (reception): (416) 973-6662
Montreal
105 McGill Street
Suite 650
Montreal, Quebec
H2Y 2E7
Telephone (reception): (514) 283-4836
Vancouver
P.O. Box 11
1095 West Pender Street
Vancouver, British Columbia
V6E 2M6
Incorporation Documents
Information Technician
OSFI
255 Albert Street
Ottawa, Ontario
K1A 0H2
Telephone: (613) 990-9112
E-mail: eim@osfi-bsif.gc.ca
Please note that a service fee applies to such requests.
Access to Information and Privacy
Access to Information and Privacy Coordinator
OSFI
255 Albert Street, 12th Floor
Ottawa, Ontario CANADA
K1A 0H2
Telephone: (613) 998-4422
E-mail: atip.aiprp@osfi-bsif.gc.ca