Contact 1 800 O-Canada

General information by telephone

• Obtain general information on Government of Canada programs, services and initiatives, and guidance on how to access them
• Request alternative formats of reports and publications
• Contact the appropriate program or department directly for specific information on your file

Contact information

• Telephone: 1 800 O-Canada (1-800-622-6232)
• TTY: 1-800-926-9105
• From outside Canada: Call 1 800 O-Canada from abroad

Service hours

Monday to Friday, 8:00 am to 5:00 pm (your local time)

Wait time: What to expect BETA

Wait time: What to expect BETA

Times are displayed in minutes (min) and seconds (s). Last updated September 11 at 4:00 pm Eastern time.

Current wait time

1 min 37 s

Current wait time

Of all the callers in queue, this is the longest wait time.

Average call length

4 min 34 s

Average call length

This is the average length of time that our callers spend speaking with a live agent.

The length of time you spend speaking with a live agent may vary depending on:

• the reason for your call
• the type of help you need

Callers waiting

21

Callers waiting

This is the number of callers waiting in queue to speak to a live agent.

Request specific information on your file

• Employment Insurance
• Canada Revenue Agency
• Canadian Pension Plan
• Old Age Security
• Social Insurance Number
• Passport
• Travel
• Other program, department or agency