What we do
Our mandate, approach and service standards.
Mandate
Our mission, vision, values and ethics.
Service standards
Our commitment to the level of performance that you can expect under normal circumstances.
Client-centered service approach
Information about our approach and philosophy.
Operating context and risks
The internal and external factors that influence our work.
Stakeholder engagement
To seek consultation on issues of importance to Veterans and their families.
Transparency
Financial and human resources-related information to provide Canadians transparency about our work.
- Date modified: