Contact Old Age Security

Online

You can complete the following tasks online:

• Download various OAS forms
• Access the Canadian Retirement Income Calculator
• Request an access code for My Service Canada Account
• Use My Service Canada Account to:
  • Change your direct deposit information
  • Change your address and telephone number(s)
  • Print tax slips
  • View, start, change or stop your federal voluntary tax deduction
  • View or request the child-rearing provision
  • Give consent for someone to communicate with Service Canada about your CPP/OAS account
  • View the status of your application for CPP or OAS benefits
  • View details and print an official proof of payment report of your CPP and OAS benefits

By phone

You can complete the following tasks by calling:

• Request assistance to locate or download applications online
• Confirm status of application
• Apply or update direct deposit
• Request benefit letters, statutory declarations, personal access codes and tax slips
• Input or cancel voluntary tax withholds
• Report when a payment was not received to open an investigation and receive a duplicate
• Cancel benefits in the case of death

To be identified you will need to provide your Social Insurance Number.

Canada and the United States Toll-free: 1-800-277-9914
Canada and the United States TTY: 1-800-255-4786
The hours of operation are 8:30 a.m. to 4:30 p.m. local time, Monday to Friday.

By mail

You can complete the following tasks by mail:

• Apply for OAS and include certified true copies
• Consent to communicate information to an authorized person
• Change or update personal information or direct deposit
• Request various OAS documents including:
  • Guaranteed income supplement application
  • Allowance for the Survivor benefits application
  • Statutory declarations
  • Personal access codes and T4’s
• Request an OAS estimate
• Request or cancel voluntary tax withholds
• Cancel benefits in the case of death

Within Canada, send your documents to the nearest Service Canada Office.

For outside of Canada, mail your documents to a Service Canada Office in the province where you last resided.

In person

You can complete the following tasks at a Service Canada office:

• Use a computer to:
  • Access your My Service Canada Account (MSCA),
  • Use the Canadian Retirement Income Calculator (CRIC)
  • Download various OAS forms
  • Access canada.ca for general information about OAS
• Submit supporting documents
• Use the telephone language interpretation service

To access information on your specific file visit My Service Canada Account

Find a Service Canada office near you