Contact us

Online
Social
Phone
Mail
Online

What area do you need help with?

Social
@canadaposthelps

Available Monday to Friday, 9 a.m. – 5 p.m. ET

Need help? @canadaposthelps

Need help? @canadaposthelps

Canada Post

Available Monday to Friday, 9 a.m. – 5 p.m. ET

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Phone
Personal
General inquiries

Help with:

  • Delivery status of a trackable item
  • Community mailboxes
  • Postage rates
  • Sending and receiving mail
  • Email marketing: inquiries and unsubscribing
 Monday to Friday, 7 a.m. – 11 p.m. ET
Saturday and Sunday, 9 a.m. – 9 p.m. ET
1-866-607-6301

Outside of Canada:
416-979-3033

Help with:

  • Delivery status of a trackable item
  • Community mailboxes
  • Postage rates
  • Sending and receiving mail
  • Email marketing: inquiries and unsubscribing
Monday to Friday, 7 a.m. – 11 p.m. ET
Saturday, 9 a.m. – 9 p.m. ET
Sunday, 9 a.m. – 9 p.m. ET
1-866-607-6301

Outside of Canada:
416-979-3033
Canada Post online shopping
Shopping on Canadapost.ca Monday to Friday, 7 a.m. – 11 p.m. ET
Saturday and Sunday, 9 a.m. – 9 p.m. ET
1-877-632-6347
Shopping on Canadapost.ca
Monday to Friday, 7 a.m. – 11 p.m. ET
Saturday and Sunday, 9 a.m. – 9 p.m. ET
1-877-632-6347
Money order verification
Monday to Friday, 7 a.m. – 11 p.m. ET
Saturday and Sunday, 9 a.m. – 9 p.m. ET
1-800-563-0444
Monday to Friday, 7 a.m. – 11 p.m. ET
Saturday and Sunday, 9 a.m. – 9 p.m. ET
1-800-563-0444
Philatelic inquiries
Monday to Friday, 8 a.m. – 8 p.m. ET
1-800-565-4362
Monday to Friday, 8 a.m. – 8 p.m. ET
1-800-565-4362
Postal code information
$1.25 per call (maximum of 3 postal codes) Monday to Friday, 7 a.m. – 11 p.m. ET
Saturday and Sunday, 9 a.m. – 9 p.m. ET
1-900-565-2633
$1.25 per call (maximum of 3 postal codes)
Monday to Friday, 7 a.m. – 11 p.m. ET
Saturday and Sunday, 9 a.m. – 9 p.m. ET
1-900-565-2633
Technical support desk
Technical support for epost, epost Connect, FlexDelivery™ and usernames and passwords. Support available 24 hours a day, every day
1-877-376-1212
Technical support for epost, epost Connect, FlexDelivery™ and usernames and passwords.
Support available 24 hours a day, every day
1-877-376-1212
Telecommunication devices for the deaf
Monday to Friday, 7 a.m. – 11 p.m. ET
Saturday and Sunday, 9 a.m. – 9 p.m. ET
1-800-267-2797
Monday to Friday, 7 a.m. – 11 p.m. ET
Saturday, 9 a.m. – 9 p.m. ET
1-800-267-2797
Business
Solutions for Small Business™
Have your card number ready when you call Monday to Friday, 7 a.m. – 11 p.m. ET
Saturday and Sunday, 9 a.m. – 9 p.m. ET
1-877-262-5762
Have your card number ready when you call
Monday to Friday, 7 a.m. – 11 p.m. ET
Saturday and Sunday, 9 a.m. – 9 p.m. ET
1-877-262-5762
Volume-based commercial customers
Have your customer number ready when you call Monday to Friday, 8 a.m. – 8 p.m. ET
1-877-683-5895
Have your customer number ready when you call
Monday to Friday, 8 a.m. – 8 p.m. ET
1-877-683-5895
Commercial Billing and Payment Support
Questions about your account or invoice? Please have your customer number ready when you call. Monday to Friday from 8 a.m. to 6 p.m. ET
1-800-267-7651
Commercial Billing and Payment Support
Questions about your account or invoice? Please have your customer number ready when you call.
Monday to Friday from 8 a.m. to 6 p.m. ET
1-800-267-7651
Technical support desk
Technical support for our electronic mailing and shipping tools (EST), epost Connect, online business centre, and usernames and passwords. Support available 24 hours a day, every day
1-877-376-1212
Technical support for our electronic mailing and shipping tools (EST), epost Connect, online business centre, and usernames and passwords.
Support available 24 hours a day, every day
1-877-376-1212
Mail
Reach us by mail

CANADA POST CUSTOMER SERVICE
PO BOX 90022
2701 RIVERSIDE DRIVE
OTTAWA ON K1V 1J8

Postal security

Protection of the Mail, information, personnel and assets of Canada Post is our top priority.

Ombudsman

Contact Canada Post customer service before appealing to the ombudsman. You will need to provide the ombudsman a service ticket number referencing your complaint.