CBC News business

Nearly 800 employees of grocery distribution centres in Quebec and Ontario will lose their jobs by the end of 2021, when the supermarket giant Loblaws switches to an automated system, the company said Tuesday. 

Months after the Canada Revenue Agency promised that a new phone system would fix the problems plaguing its business call centre, wait times have increased — and 40 per cent of the answers employees give are wrong or incomplete — according to a new report.

Having a city so reliant on one industry has put jobs at high risk of automation. But rather than fears of job-stealing robots, an expert say Brooks should keep an eye on a different bogeyman — letting fears of automation lead to the decision to let technology lag behind.