We moved!
OTO moved to 171 Slater Street, Suite 1000, on October 18.
Office of the Taxpayers' Ombudsman
The Office of the Taxpayers' Ombudsman (OTO) works to enhance the Canada Revenue Agency's (CRA) accountability in its service to, and treatment of, taxpayers through independent and objective reviews of service-related complaints and systemic issues.
We operate at arm's length from the Canada Revenue Agency.
Latest news
Most requested
Services and information
Your taxpayer service rights
The Taxpayer Bill of Rights contains eight service rights that our Office is responsible to uphold.
Complaints we review
We review individual complaints and systemic issues related to taxpayer service rights.
Our Commitment to Service
To provide the best possible service to taxpayers who contact our office.
Examining systemic issues
We examine service issues that have the potential to impact a large number of taxpayers or segment of the population.
Submit a complaint - information
Links to the forms for submitting a complaint and information on the service complaint process.
Influencing change
Find updates on the OTO’s recommendations made to the CRA through its systemic examination reports.
What we are doing
Corporate information
Ombudsman
Taxpayers' Ombudsman
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