Service Standards for Transfer Payment Programs
A service standard is a public commitment to a measurable level of performance that clients can expect under normal circumstances. Public Safety Canada (PS) has established services standards for all of its transfer payment programs*.
PS is committed to adhering to the following transfer payment service standards:
- Acknowledging the receipt of a funding request within 15 business days with the target set at 92% for achieving this standard
- For applications received April 1, 2019 and after - Communicating a funding decision within 30 weeks of receiving a complete application with the target set at 95% for achieving this standard
- For applications received prior to April 1, 2019 - Communicating a funding decision within 52 weeks of receiving a complete application with the target set at 95% for achieving this standard
- Issuing a payment following receipt of all required documentation within 30 business days with the target set at 80% for achieving this standard
For more information about PS service standards, or to discuss any concerns you may have, please contact your regional office or program sector.
*the Disaster Financial Assistance Arrangements are excluded
- 2018-2019 Public Safety Service Standards for Transfer Payment Programs
- 2017-2018 Public Safety Service Standards for Transfer Payment Programs
- 2016-2017 Public Safety Service Standards for Transfer Payment Programs
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