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Contact us

If you're unable to find the answer to a particular question, do not hesitate to contact us at any time. We will respond to your inquiry as quickly as possible.

Telephone (general information and booking)

From anywhere in Canada, call toll-free: 1 888 VIA-RAIL (1 888 842-7245) or TTY 1 800 268-9503 (hearing impaired).

VIA Préférence: 1 888 VIA-PREF (1 888 842-7733)

Headquarters: 514 871-6000

From the United States

Please contact your travel agency or call 1 888 VIA-RAIL (1 888 842-7245).
For information on Amtrak trains from Canada, visit the Amtrak web site or call 1 800 USA-RAIL (1 800 872-7245).

Individuals who are speech or hearing impaired may communicate through telecommunication devices (TTY) by dialing (toll-free) 1 800 268-9503.

From Other Countries

Outside of Canada or the United States, you can contact our General Sales Agents

Media Contact

For information on media requests and contacts visit this page .

Advertising and Publicity

For information on Advertising and publicity opportunities, please send an email to advertising@viarail.ca.

Customer Relations

To share your comments or suggestions with us, or to lodge a complaint, please contact our Customer Relations Department.

E-mail: customer_relations@viarail.ca ("customer_relations@viarail.ca")

Mailing Address:
Customer Relations
VIA Rail Canada inc.
cP/PO BOX 8116 SUCC CENTRE-VILLE
Montréal (Québec) H3C 3N3

Telephone: 1 888 VIA-RAIL (1 888 842-7245) or TTY 1 800 268-9503 (hearing impaired). (Canada/U.S.A.)
Fax: 514 871-6104

Artists on board Program

For information on the Artists on board Program please review our webpage at https://corpo.viarail.ca/en/community-engagement/artists

Contact Us Form

Please note that fields marked with an asterisk(*) are mandatory.

Please indicate the nature of your message:

Information requests (fares, schedules, reservations, etc.), Web technical support

Questions / suggestions / comments (commendations, VIA Rail service failure inquiries)

Questions / suggestions / comments about the VIA Préférence Reward Program

Questions, comments and other information:

Don't hesitate to ask any question or to supply any information you think is relevant.

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