Client services
Telephone : 613-239-5000 or 1-800-465-1867 (toll-free)
Employee directory : 613-239-5678 or GCdirectory
TTY : 613-239-5090 or 1-866-661-3530 (toll-free)
Email : info@ncc-ccn.ca
Hours of operation
Monday to Friday (except holidays), 8:30 am to 5 pm (eastern time)
Employee directory
Mailing address
National Capital Commission
202–40 Elgin Street
Ottawa ON K1P 1C7
Emergency service (24-hour)
Telephone : 613-239-5353
Gatineau Park Visitor Centre
33 Scott Road, Chelsea, Quebec J9B 1R5
Telephone : 819-827-2020 or 1-866-456-3016 (toll-free)
TTY: 613-239-5090 or 1-866-661-3530 (toll-free)
Hours of operation
May 1 to October 31
Daily, 9 am to 5 pm
November 1 to April 30
Monday to Friday, 9 am to 4 pm
Saturday and Sunday, 9 am to 5 pm
Closed on December 25
Extended hours from December 26, 2019 to January 3, 2020: 9 am to 5 pm
Emergency service (24-hour)
Telephone : 613-239-5353
All Gatineau Park day shelters (except Shilly Shally and Sugarbush) are equipped with emergency communication systems (24 hours a day).
NCC Ombudsman
If you have a complaint that the NCC has been unable to resolve, you can contact the NCC ombudsman. The NCC ombudsman works independently and confidentially to resolve complaints when avenues within the NCC have been exhausted.
Client service standards
- Simple request : response within two business days
- Requests that require follow-up by an NCC subject matter expert: response within five business days
- Complex requests or complaints: up to 10 business days for response
- Simple requests : immediate response
- Requests that require follow-up by an NCC subject matter expert: response by telephone within three business days
- Complex requests or complaints: up to five business days for response