SSC CSFI

Follow:

  • RSS
  • Cite

    Cite

    APA

    Open Government, Government of Canada. (2019, August 8). SSC CSFI. Retrieved from https://open.canada.ca/en/app/ssc-csfi?page=0
    MLA

    “SSC CSFI.” Open Government, Government of Canada, 8 August 2019, https://open.canada.ca/en/app/ssc-csfi?page=0
    (Report an issue with citation)

Shared Service Canada's Customer Satisfaction Feedback Initiative data references how SSC is doing as rated by the departments and agencies it services. The clients provide input on a monthly basis rating our service from 1 to 5 (being highest) It is based on 6 criteria - Overall Timeliness, Timeliness when there is an outage, Ease of Access, Positive Outcome, Process Aspects and the Overall Engagement Experience.

The application allows you to select a specific department and view the information in a table format or a graph which can be filtered by year and the points above.

Get the App
Developed by
Shared Services Canada
Subject
Device Formats
iOS
Date Published
June 12, 2019
Keywords
  • Customer Satisfaction Feedback Initiative
  • CSFI
  • Shared Services Canada
  • SSC

Did you find this app useful?

2 votes with an average of 3.00

Datasets Used

https://open.canada.ca/data/en/dataset/460becb4-ef83-4728-bcaa-88f438daa54d

Screenshots
Image
SSC CSFI
Image
SSC CSFI
Previous Next

Add new comment

About text formats
Rules of Engagement

We look forward to hearing from you. Your ideas and feedback are central to the development of both the Open Government portal and the Government of Canada’s approach to Open Government.

While comments are moderated, the portal will not censor any comments except in a few specific cases, listed below. Accounts acting contrary to these rules may be temporarily or permanently disabled.

Comments and Interaction

Our team will read comments and participate in discussions when appropriate. Your comments and contributions must be relevant and respectful.

Our team will not engage in partisan or political issues or respond to questions that violate these Terms and Conditions.

Our team reserves the right to remove comments and contributions, and to block users based on the following criteria:

The comments or contributions:

  • include personal, protected or classified information of the Government of Canada or infringes upon intellectual property or proprietary rights
  • are contrary to the principles of the Canadian Charter of Rights and Freedoms, Constitution Act, 1982
  • are racist, hateful, sexist, homophobic or defamatory, or contain or refer to any obscenity or pornography
  • are threatening, violent, intimidating or harassing
  • are contrary to any federal, provincial or territorial laws of Canada
  • constitute impersonation, advertising or spam
  • encourage or incite any criminal activity
  • are written in a language other than English or French
  • otherwise violate this notice

Our team cannot commit to replying to every message or comment, but we look forward to continuing the conversation whenever possible. Please note that responses will be provided in the same language that was used in the original comment.

Our team will reply to comments in the official language in which they are posted. If we determine the response is a question of general public interest, we will respond in both official languages.

Comments

Submitted by Lynda on August 08, 2019 - 12:00 AM

I had my grandson since Jan 2017, I applied for the benefits this past spring, It was all good then less than a week later it wasn't and the benefit was clawed back. I have had to submit numerous papers from the Alberta Works , the dentist, my psysian, his school and somehow on the way to the next assessor the paper work submitted with the application didn't follow. I had to get more proof I had my grandson and today after the benefits were clawed back in June, I have no idea what is happening. I called CCB today and go figure another 4 to 6 weeks. Being Metis and part of the 60s Scoop this all is sure taking a toll on me. So the service from Winnipeg is horrible and slow.