Service Standards
SSHRC has set service standards for the timely delivery of its funding opportunities for the following five transactions:
- acknowledgement of receipt of applications
- notification of competition results
- direct deposit payment initiation
- subsequent payments
- response to access to information and privacy requests
SSHRC service standards apply to all Transfer Payment Programs administered by SSHRC.
Achieving these service standards is a shared responsibility between applicants / funding recipients and SSHRC. Applicants / funding recipients must submit all required documentation in accordance with the funding opportunity’s guidelines and within SSHRC’s deadlines.
The following service standards apply only under normal circumstances (i.e., business-as-usual operating times), and exclude special circumstances such as holidays, natural disasters, information technology system outages, and similar events outside of SSHRC’s control.
Special and joint initiatives are not subject to the following service standards.
Acknowledgement of receipt of application
SSHRC will send, within 15 business days of the relevant competition deadline, an acknowledgement to applicants that their application has been received. SSHRC aims to meet this service standard 90 per cent of the time.
Notification of competition results
To Institutions
For applications submitted through SSHRC eligible institutions, SSHRC will release the competition results to institutions on or before the last day of the month specified for the relevant competition.
SSHRC aims to meet this service standard 95 per cent of the time.
To Applicants
For applications submitted through SSHRC eligible institutions, SSHRC will release the results to applicants within 30 business days of providing notification to institutions.
For applications submitted directly to SSHRC, SSHRC will release the results to applicants on or before the last day of the month specified for the relevant competition.
SSHRC aims to meet these service standards 90 per cent of the time.
Exceptions: These service standards exclude funding opportunity competitions that are pending a federal budget announcement.
Direct deposit payment initiation
The following service standards apply to payments made by SSHRC directly to the person (not organization) receiving funding.
Test payment
SSHRC will process a funding recipient’s test direct deposit payment within 10 business days of receiving all required documentation as per the relevant Award Holder’s Guide.
First payment
SSHRC will process a funding recipient’s first direct deposit payment within seven business days of receiving confirmation of a successful test payment.
SSHRC aims to meet these service standards 90 per cent of the time.
Special considerations: These service standards are dependent upon the funding recipient’s eligibility to receive funds. Targeted internal system interruptions are required for financial management and reporting purposes. Payment requests received during such interruptions are not subject to these standards.
Subsequent payments
The following service standard applies to payments made by SSHRC directly to the person (not organization) receiving funding.
SSHRC will process a funding recipient’s subsequent payment within 10 business days of receiving the required documentation as per the relevant Award Holder’s Guide.
SSHRC aims to meet this service standard 90 per cent of the time.
Special consideration: This service standard is dependent upon the funding recipient’s eligibility to receive funds. Targeted internal system interruptions are required for financial management and reporting purposes. Payment requests received during such interruptions are not subject to these standards.
Response to access to information and privacy requests
The legislated timeframe for responding to an access to information request or a request for personal information is 30 days, or such extensions as permitted by law.
SSHRC aims to meet this service standard 100 per cent of the time.
- Date modified: