Contact the Treasury Board of Canada Secretariat
Due to the ongoing impacts of COVID-19, agents are unable to answer your call.
If you need to contact us, please mail us at: questions@tbs-sct.gc.ca. We’ll do our best to get back to you quickly.
For information on Coronavirus (COVID-19), please visit:
- Canada.ca/coronavirus: latest updates, travel advice and Canada’s response
- Information for Government of Canada employees about Coronavirus (COVID-19)
Your questions and comments are important to us.
Frequently Asked Questions
1. Access to Information
To make an Access to Information and Privacy request, please contact the Access to Information and Privacy (ATIP) Coordinator for the department that holds the information you are seeking.
You can also:
2. Health and Dental Care Benefits
Health Care Benefits
For information on health care coverage or to obtain a new or replacement health care card, please contact the Sun Life Assurance Company.
Related information on the Public Service Health Care Plan:
Dental Care Benefits
Public Service Dental Care plans are administered by the Great-West Life Assurance Company.
Related information on the Public Service Dental Care Plan (the "Plan" itself):
Pensioners Dental Services
For information on the Pensioners' Dental Services Plan (PDSP), please contact the Sun Life Assurance Company.
General information is available on the Public Service Pensioners' Dental Services Plan page.
3. Public Service Rates of Pay and Benefits
For information on rates of pay for federal public service employees, please visit our Web page or contact your departmental compensation advisors.
The Treasury Board of Canada Secretariat does not maintain a list of departmental compensation advisors.
Canada Revenue Agency (CRA) employees are encouraged to contact the CRA call centre for all pay and benefits matters at 1-866-549-3744.
4. Employee Leave Information
Employee Leave
For enquiries regarding personal pay and benefits (including leave credits and entitlements), contact your departmental pay and benefits advisor.
Internal pay and benefits advisors provide departmental interpretation and implementation of applicable Treasury Board policies and/or collective agreements.
Parental Leave
For information on parental leave, federal public service employees should contact their departmental compensation advisor.
The Treasury Board of Canada Secretariat does not maintain a list of departmental compensation advisors.
Canada Revenue Agency (CRA) employees are encouraged to contact the CRA call centre for all pay and benefits matters at 1-866-549-3744.
Citizens not employed by the public service should consult the Employment Insurance Maternity and Parental Benefits page or contact Service Canada at 1-800-622-6232.
5. Pension
Federal public service employees looking for information on personal pension benefits should contact their departmental compensation advisor.
The Treasury Board of Canada Secretariat does not maintain a list of departmental compensation advisors.
For more information on pension and benefits:
6. Security
Please note that security clearances will only be processed based on a specified need.
Federal public service employees requiring information on a security clearance should contact their departmental security officer.
Contractors, private sector employees or citizens wishing to obtain a security clearance should contact the Industrial Security Program.
7. Travel
Designated departmental travel coordinators provide departmental interpretation and implementation of applicable Treasury Board policies. Public service employees requiring business travel-related information should contact their coordinator.
Individuals or companies working with the federal government must contact the departmental project officer or project authority managing the contract.
Additional information is available in the Travel Directive.
8. Relocation
Relocation coordinators provide departmental interpretation and implementation of applicable Treasury Board policies.
Alternately, you can consult the National Joint Council Relocation Directive or contact the National Joint Council.
9. Official Languages
Persons responsible for official languages provide departmental interpretation and implementation of applicable Treasury Board policies.
10. Values and Ethics
Federal public service employees should contact their departmental Values and Ethics coordinator for interpretation and implementation of applicable Treasury Board policies.
For information on values and ethics, please consult the Values and Ethics Code for the Public Sector.
11. Social Insurance Number (SIN)
For information on Social Insurance Numbers, please consult the following websites:
General and Technical Enquiries
Provision of the information requested on this form is voluntary. The information is being collected for the purpose of responding to your query/comments, and to improve our Internet suite of products and services. Personal information that you provide is protected under the provisions of the Privacy Act. Your personal information will be stored in PSU 914 Public Communications. The act provides you with a right of access to your information.
Email: Public Enquiries
Toll free: 1-877-636-0656
Teletypewriter (TTY): 613-369-9371
You can also reach us through social media at the following channels:
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Treasury Board of Canada Secretariat
Strategic Communications and Ministerial Affairs
90 Elgin Street, 8th Floor
Ottawa, Canada K1A 0R5
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