Questions and comments form
Contacting us during the COVID-19 pandemic
We are experiencing a higher than normal volume of email enquiries. We strongly recommend that you access the programs and services you need online. The web content on Canada.ca is the most current information available.
We ask Canadians for their patience at this time so that we can focus our efforts on the most vulnerable populations.
COVID-19 measures, updates and guidance
- Apply for the Canada Emergency Response Benefit (CERB)
- Coronavirus disease (COVID 19)
- COVID-19: – Consult the changes to ESDC’s popular programs and services
- Fake text messages and calls claiming to be from Service Canada or 1 800 O-Canada
Frequently asked questions
Before submitting a general enquiry via the Questions and Comment form, consult the links below to our most frequently asked questions:
Where can I learn about Canada’s COVID-19 Economic Response Plan to help individuals and businesses that are facing financial hardship because of COVID-19?
- Canada’s COVID-19 Economic Response Plan
- Emergency Response Benefit
- Support for individuals
- Support for businesses
- Support for industries
What are the best ways to follow up with Employment and Social Development Canada (ESDC) on my case-specific enquiry?
- My Service Canada Account
- Employment Insurance (EI) – Information
- Information on other popular ESDC programs
What are the best ways to follow up with the Canada Revenue Agency on my case-specific enquiry?
Where can I find the most frequent Government of Canada contacts?
Information on programs and services delivered by the provincial and territorial governments
Healthcare, education and other vital provincial services:
- Ontario
- Quebec
- Nova Scotia
- New Brunswick
- Manitoba
- British Columbia
- Prince Edward Island
- Saskatchewan
- Alberta
- Newfoundland and Labrador
- Northwest Territories
- Yukon
- Nunavut
Service hours
Enquiries received via email are answered from Monday to Friday, 8:00 am to 8:00 pm (Eastern Standard Time). Case specific enquiries about your file or application must be directed to the program at the relevant Government of Canada contacts.
Wait time: What to expect
The COVID19 pandemic has resulted in a sudden increase in demand. We are no longer able to reply within our standard response time of 48 hours. We are now answering email received as of April 6, 2020.
Questions and comments form
In order to respond to your enquiry, the Government of Canada will need to collect a limited amount of information (such as your email address).
Please do not include sensitive personal information in the questions/comments box, such as your social insurance number, personal finance data and medical or work history.
The information you provide is collected and stored in the Personal Information Bank entitled Public Communications (PSU 914). It may also be used for policy analysis, research and/or evaluation purposes. Your personal information is collected and administered under the authority of the Privacy Act and other applicable laws. You have the right to access your personal information. For more information on this, please visit the Info Source website.
Questions and comments
What COVID-19 information do you need?
- Health and safety
- Prevention and risks
- Self-isolate vs isolate
- Physical distancing and how it gelps minimize COVID-19
- Risk of contamination through products shipped from other countries
- Pregnancy and risks related to COVID-19
- Can COVID-19 be transmitted through food?
- Can my pet or other animals get sick from this virus?
- Hygiene
- Wearing masks
- Symptoms and treatment
- Being prepared
- Drug and medical device supply monitoring
- Travel advice
- For clinical trial sponsors
- Prevention and risks
- Economic and financial support
- About COVID-19
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