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Telco customer sees internet bill more than triple during pandemic — and she's not alone
Customers who rely on cellular connections to access the internet say they're being hit with unfair overage fees when many are required to work and study from home. They want better price breaks and say promises to beef up high-speed access outside major cities haven’t resulted in action.
Erica Johnson
Business ||
GO PUBLIC
Nursing home rationed diapers while residents suffered rashes, infections
Erica Johnson
Canada -Edmonton ||
GO PUBLIC
RCMP mistakes stroke victim for drunk, leaving him half-paralyzed in jail cell for hours, lawsuit says
Rosa Marchitelli
Canada -Calgary ||
GO PUBLIC
Online banking agreements protect banks, hold customers liable for losses, expert says
Erica Johnson
Business ||
GO PUBLIC
RBC surveillance camera shows someone else took cash, but bank says customer is to blame
An Ontario woman says she's out thousands of dollars after someone withdrew money from her account right under the nose of bank tellers. It was caught on camera but, after investigating, the bank said the consumer was to blame.
Rosa Marchitelli
Business ||
GO PUBLIC
Staff at Extendicare nursing home abused woman before her death from dehydration, says report
Staff at one of the biggest nursing home chains in the country were found to have abused an elderly woman who died from dehydration and a urinary tract infection. Employees later said they were too overworked to deliver proper care, but the Alberta nursing home wasn’t fined.
Erica Johnson
Canada -Edmonton ||
GO PUBLIC
Caught on camera: Man chases dangerous driver after 911 puts him on hold
An Ontario man says he has ‘lost faith’ in the 911 system, after an operator put him on hold for six minutes while he frantically pursued a suspected drunk driver, careening down busy streets. An emergency call system expert says Canada’s 911 is outdated and in desperate need of an overhaul.
Rosa Marchitelli
Canada -Toronto |
GO PUBLIC
Car owner forced to replace engine twice within weeks despite safety recall
Rosa Marchitelli
Canada -British Columbia ||
GO PUBLIC
Customers file record number of complaints about Canadian telcos
Erica Johnson
Business ||
GO PUBLIC
More surgical items being left inside patients blamed on rushed operations
Rosa Marchitelli
Canada -Toronto ||
GO PUBLIC
Bank wires fraudsters over $800K of retiree's savings, despite red flags
Erica Johnson
Canada -Calgary ||
GO PUBLIC
Medical device used during labour falls out of patient 10 weeks later
Rosa Marchitelli
Health ||
GO PUBLIC
Seniors' home confines 94-year-old blind woman to bedbug-infested room for 2 weeks
Erica Johnson
Canada -British Columbia ||
GO PUBLIC
Senior evicted from mental health facility, left to live in tent with rats
Rosa Marchitelli
Canada -British Columbia ||
GO PUBLIC
Banks deny compensation when hackers steal customers' money
Erica Johnson
Business ||
GO PUBLIC
'If there's a fire, I'm dead': Quadruple amputee battles condo board for access to her own building
Rosa Marchitelli
Canada -Calgary ||
GO PUBLIC
'A slap in the face': Little-known rule says airline can keep your money without delivering what you pay for
Rosa Marchitelli
Business ||
GO PUBLIC
Toronto-area man out $2,775 after e-transfer fraudsters impersonate him on email
Erica Johnson
Business ||
GO PUBLIC
Banks tell dozens of customers they're to blame for thousands of dollars lost to e-transfer fraudsters
Erica Johnson
Business ||
GO PUBLIC
Mother who watched son burn to death in SUV fire joins calls for answers from Kia, Hyundai
Rosa Marchitelli
Business ||
GO PUBLIC
Sunday school teacher says she was strip-searched at Vancouver airport after angry guard failed to find drugs
Erica Johnson
Canada -British Columbia ||
GO PUBLIC
'Appalling treatment': Couple in wheelchairs left alone for almost 12 hours at Vancouver airport
Rosa Marchitelli
Canada -Edmonton ||
GO PUBLIC
Man with severe asthma says new police powers unfair for people unable to do breath test
Erica Johnson
Canada -British Columbia ||
GO PUBLIC
Weight loss 'grants' program fails to pay up after participants shed pounds
Rosa Marchitelli
Health ||
GO PUBLIC
RBC customer out of pocket after fraud: What you need to know if you e-transfer money
Erica Johnson
Business ||
GO PUBLIC
Brothers have the same deadly disease but only 1 gets what their parents hope is life-saving treatment
Rosa Marchitelli
Health ||
GO PUBLIC
Bank employees angry regulator's report on sales tactics weakened after banks and government review drafts
Erica Johnson
Business ||
GO PUBLIC
'I had to crawl': Amputee seeks damages after United Airlines and airport security seize scooter batteries
Erica Johnson
Canada -British Columbia ||