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After her toaster oven caught fire, Ontario woman was told by Whirlpool to take it up with a company in China
The toaster oven had the KitchenAid name on it, but when it burst into flames causing hundreds of dollars in damage to an Ontario women's home, the appliance maker told her she'd have to go after a third-party company she'd never heard of — in China — for compensation.
![](https://webarchiveweb.wayback.bac-lac.canada.ca/web/20200528102914im_/https://i.cbc.ca/1.1856778.1588364220!/fileImage/httpImage/image.jpeg_gen/derivatives/square_140/rosa-marchitelli.jpeg)
Rosa Marchitelli
Business ||
![](https://webarchiveweb.wayback.bac-lac.canada.ca/web/20200528102914im_/https://i.cbc.ca/1.5561912.1588963498!/fileImage/httpImage/image.jpg_gen/derivatives/square_220/rosette-okala.jpg)
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Telco customer sees internet bill more than triple during pandemic — and she's not alone
![](https://webarchiveweb.wayback.bac-lac.canada.ca/web/20200528102914im_/https://i.cbc.ca/1.3816632.1477083075!/fileImage/httpImage/image.jpg_gen/derivatives/square_140/erica-johnson.jpg)
Erica Johnson
Business ||
![](https://webarchiveweb.wayback.bac-lac.canada.ca/web/20200528102914im_/https://i.cbc.ca/1.5471699.1582313259!/fileImage/httpImage/image.jpg_gen/derivatives/square_220/don-bryan-headline.jpg)
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Nursing home rationed diapers while residents suffered rashes, infections
![](https://webarchiveweb.wayback.bac-lac.canada.ca/web/20200528102914im_/https://i.cbc.ca/1.3816632.1477083075!/fileImage/httpImage/image.jpg_gen/derivatives/square_140/erica-johnson.jpg)
Erica Johnson
Canada -Edmonton ||
![](https://webarchiveweb.wayback.bac-lac.canada.ca/web/20200528102914im_/https://i.cbc.ca/1.5459800.1581630327!/fileImage/httpImage/image.jpg_gen/derivatives/square_220/alan-ruel.jpg)
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RCMP mistakes stroke victim for drunk, leaving him half-paralyzed in jail cell for hours, lawsuit says
![](https://webarchiveweb.wayback.bac-lac.canada.ca/web/20200528102914im_/https://i.cbc.ca/1.1856778.1521489808!/fileImage/httpImage/image.jpeg_gen/derivatives/square_140/rosa-marchitelli.jpeg)
Rosa Marchitelli
Canada -Calgary ||
![](https://webarchiveweb.wayback.bac-lac.canada.ca/web/20200528102914im_/https://i.cbc.ca/1.5453283.1580939363!/fileImage/httpImage/image.jpg_gen/derivatives/16x9_780/jeff-harney-and-erica-johnson.jpg)
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Online banking agreements protect banks, hold customers liable for losses, expert says
An expert in contract law who analyzed the electronic banking agreements for BMO, CIBC, RBC, Scotiabank and TD says the contracts are "so one-sided” they need to be rewritten with third-party oversight to even the playing field for customers.
![](https://webarchiveweb.wayback.bac-lac.canada.ca/web/20200528102914im_/https://i.cbc.ca/1.3816632.1477083075!/fileImage/httpImage/image.jpg_gen/derivatives/square_140/erica-johnson.jpg)
Erica Johnson
Business ||
![](https://webarchiveweb.wayback.bac-lac.canada.ca/web/20200528102914im_/https://i.cbc.ca/1.5445118.1580334498!/fileImage/httpImage/image.jpg_gen/derivatives/16x9_780/cleopatra-evelyn-clark.jpg)
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RBC surveillance camera shows someone else took cash, but bank says customer is to blame
An Ontario woman says she's out thousands of dollars after someone withdrew money from her account right under the nose of bank tellers. It was caught on camera but, after investigating, the bank said the consumer was to blame.
![](https://webarchiveweb.wayback.bac-lac.canada.ca/web/20200528102914im_/https://i.cbc.ca/1.1856778.1521489808!/fileImage/httpImage/image.jpeg_gen/derivatives/square_140/rosa-marchitelli.jpeg)
Rosa Marchitelli
Business ||
![](https://webarchiveweb.wayback.bac-lac.canada.ca/web/20200528102914im_/https://i.cbc.ca/1.5436336.1580091258!/fileImage/httpImage/image.jpg_gen/derivatives/16x9_780/josephine-ewashko.jpg)
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Staff at Extendicare nursing home abused woman before her death from dehydration, says report
Staff at one of the biggest nursing home chains in the country were found to have abused an elderly woman who died from dehydration and a urinary tract infection. Employees later said they were too overworked to deliver proper care, but the Alberta nursing home wasn’t fined.
![](https://webarchiveweb.wayback.bac-lac.canada.ca/web/20200528102914im_/https://i.cbc.ca/1.3816632.1477083075!/fileImage/httpImage/image.jpg_gen/derivatives/square_140/erica-johnson.jpg)
Erica Johnson
Canada -Edmonton ||
![](https://webarchiveweb.wayback.bac-lac.canada.ca/web/20200528102914im_/https://i.cbc.ca/1.5425687.1579104852!/fileImage/httpImage/image.jpg_gen/derivatives/square_220/sam-gill.jpg)
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Caught on camera: Man chases dangerous driver after 911 puts him on hold
![](https://webarchiveweb.wayback.bac-lac.canada.ca/web/20200528102914im_/https://i.cbc.ca/1.1856778.1521489808!/fileImage/httpImage/image.jpeg_gen/derivatives/square_140/rosa-marchitelli.jpeg)
Rosa Marchitelli
Canada -Toronto |
![](https://webarchiveweb.wayback.bac-lac.canada.ca/web/20200528102914im_/https://i.cbc.ca/1.5382537.1575501048!/fileImage/httpImage/image.jpg_gen/derivatives/square_220/rick-lingard.jpg)
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Car owner forced to replace engine twice within weeks despite safety recall
![](https://webarchiveweb.wayback.bac-lac.canada.ca/web/20200528102914im_/https://i.cbc.ca/1.1856778.1521489808!/fileImage/httpImage/image.jpeg_gen/derivatives/square_140/rosa-marchitelli.jpeg)
Rosa Marchitelli
Canada -British Columbia ||
![](https://webarchiveweb.wayback.bac-lac.canada.ca/web/20200528102914im_/https://i.cbc.ca/1.5375667.1574886840!/fileImage/httpImage/image.jpg_gen/derivatives/square_220/david-marco.jpg)
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Customers file record number of complaints about Canadian telcos
![](https://webarchiveweb.wayback.bac-lac.canada.ca/web/20200528102914im_/https://i.cbc.ca/1.3816632.1477083075!/fileImage/httpImage/image.jpg_gen/derivatives/square_140/erica-johnson.jpg)
Erica Johnson
Business ||
![](https://webarchiveweb.wayback.bac-lac.canada.ca/web/20200528102914im_/https://i.cbc.ca/1.5364813.1574180615!/fileImage/httpImage/image.jpg_gen/derivatives/square_220/bev-mclean.jpg)
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More surgical items being left inside patients blamed on rushed operations
![](https://webarchiveweb.wayback.bac-lac.canada.ca/web/20200528102914im_/https://i.cbc.ca/1.1856778.1521489808!/fileImage/httpImage/image.jpeg_gen/derivatives/square_140/rosa-marchitelli.jpeg)
Rosa Marchitelli
Canada -Toronto ||
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Bank wires fraudsters over $800K of retiree's savings, despite red flags
![](https://webarchiveweb.wayback.bac-lac.canada.ca/web/20200528102914im_/https://i.cbc.ca/1.3816632.1477083075!/fileImage/httpImage/image.jpg_gen/derivatives/square_140/erica-johnson.jpg)
Erica Johnson
Canada -Calgary ||
![](https://webarchiveweb.wayback.bac-lac.canada.ca/web/20200528102914im_/https://i.cbc.ca/1.5349320.1572999843!/fileImage/httpImage/image.jpg_gen/derivatives/square_220/laura-jokinen.jpg)
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Medical device used during labour falls out of patient 10 weeks later
![](https://webarchiveweb.wayback.bac-lac.canada.ca/web/20200528102914im_/https://i.cbc.ca/1.1856778.1521489808!/fileImage/httpImage/image.jpeg_gen/derivatives/square_140/rosa-marchitelli.jpeg)
Rosa Marchitelli
Health ||
![](https://webarchiveweb.wayback.bac-lac.canada.ca/web/20200528102914im_/https://i.cbc.ca/1.5343130.1572547084!/fileImage/httpImage/image.jpg_gen/derivatives/square_220/senior-abandoned.jpg)
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Seniors' home confines 94-year-old blind woman to bedbug-infested room for 2 weeks
![](https://webarchiveweb.wayback.bac-lac.canada.ca/web/20200528102914im_/https://i.cbc.ca/1.3816632.1477083075!/fileImage/httpImage/image.jpg_gen/derivatives/square_140/erica-johnson.jpg)
Erica Johnson
Canada -British Columbia ||
![](https://webarchiveweb.wayback.bac-lac.canada.ca/web/20200528102914im_/https://i.cbc.ca/1.5329495.1572215571!/fileImage/httpImage/image.jpg_gen/derivatives/square_220/judy-trask-left-and-carolina-tudela.jpg)
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Senior evicted from mental health facility, left to live in tent with rats
![](https://webarchiveweb.wayback.bac-lac.canada.ca/web/20200528102914im_/https://i.cbc.ca/1.1856778.1521489808!/fileImage/httpImage/image.jpeg_gen/derivatives/square_140/rosa-marchitelli.jpeg)
Rosa Marchitelli
Canada -British Columbia ||
![](https://webarchiveweb.wayback.bac-lac.canada.ca/web/20200528102914im_/https://i.cbc.ca/1.5323126.1571250321!/fileImage/httpImage/image.jpg_gen/derivatives/square_220/sunjit-lidhar.jpg)
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Banks deny compensation when hackers steal customers' money
![](https://webarchiveweb.wayback.bac-lac.canada.ca/web/20200528102914im_/https://i.cbc.ca/1.3816632.1477083075!/fileImage/httpImage/image.jpg_gen/derivatives/square_140/erica-johnson.jpg)
Erica Johnson
Business ||
![](https://webarchiveweb.wayback.bac-lac.canada.ca/web/20200528102914im_/https://i.cbc.ca/1.5313717.1570642777!/fileImage/httpImage/image.jpg_gen/derivatives/square_220/verna-marzo.jpg)
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'If there's a fire, I'm dead': Quadruple amputee battles condo board for access to her own building
![](https://webarchiveweb.wayback.bac-lac.canada.ca/web/20200528102914im_/https://i.cbc.ca/1.1856778.1521489808!/fileImage/httpImage/image.jpeg_gen/derivatives/square_140/rosa-marchitelli.jpeg)
Rosa Marchitelli
Canada -Calgary ||
![](https://webarchiveweb.wayback.bac-lac.canada.ca/web/20200528102914im_/https://i.cbc.ca/1.5304594.1570052950!/fileImage/httpImage/image.jpg_gen/derivatives/square_220/rick-and-linda-borsato.jpg)
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'A slap in the face': Little-known rule says airline can keep your money without delivering what you pay for
![](https://webarchiveweb.wayback.bac-lac.canada.ca/web/20200528102914im_/https://i.cbc.ca/1.1856778.1521489808!/fileImage/httpImage/image.jpeg_gen/derivatives/square_140/rosa-marchitelli.jpeg)
Rosa Marchitelli
Business ||
![](https://webarchiveweb.wayback.bac-lac.canada.ca/web/20200528102914im_/https://i.cbc.ca/1.5296984.1569443061!/fileImage/httpImage/image.jpg_gen/derivatives/square_220/sarmen-sinani.jpg)
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Toronto-area man out $2,775 after e-transfer fraudsters impersonate him on email
![](https://webarchiveweb.wayback.bac-lac.canada.ca/web/20200528102914im_/https://i.cbc.ca/1.3816632.1477083075!/fileImage/httpImage/image.jpg_gen/derivatives/square_140/erica-johnson.jpg)
Erica Johnson
Business ||
GO PUBLIC
Banks tell dozens of customers they're to blame for thousands of dollars lost to e-transfer fraudsters
![](https://webarchiveweb.wayback.bac-lac.canada.ca/web/20200528102914im_/https://i.cbc.ca/1.3816632.1477083075!/fileImage/httpImage/image.jpg_gen/derivatives/square_140/erica-johnson.jpg)
Erica Johnson
Business ||
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Mother who watched son burn to death in SUV fire joins calls for answers from Kia, Hyundai
![](https://webarchiveweb.wayback.bac-lac.canada.ca/web/20200528102914im_/https://i.cbc.ca/1.1856778.1521489808!/fileImage/httpImage/image.jpeg_gen/derivatives/square_140/rosa-marchitelli.jpeg)
Rosa Marchitelli
Business ||
![](https://webarchiveweb.wayback.bac-lac.canada.ca/web/20200528102914im_/https://i.cbc.ca/1.5162078.1560277651!/fileImage/httpImage/image.jpg_gen/derivatives/square_220/jill-knapp.jpg)
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Sunday school teacher says she was strip-searched at Vancouver airport after angry guard failed to find drugs
![](https://webarchiveweb.wayback.bac-lac.canada.ca/web/20200528102914im_/https://i.cbc.ca/1.3816632.1477083075!/fileImage/httpImage/image.jpg_gen/derivatives/square_140/erica-johnson.jpg)
Erica Johnson
Canada -British Columbia ||
![](https://webarchiveweb.wayback.bac-lac.canada.ca/web/20200528102914im_/https://i.cbc.ca/1.5154650.1559165842!/fileImage/httpImage/image.jpg_gen/derivatives/square_220/karki-family.jpg)
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'Appalling treatment': Couple in wheelchairs left alone for almost 12 hours at Vancouver airport
![](https://webarchiveweb.wayback.bac-lac.canada.ca/web/20200528102914im_/https://i.cbc.ca/1.1856778.1521489808!/fileImage/httpImage/image.jpeg_gen/derivatives/square_140/rosa-marchitelli.jpeg)
Rosa Marchitelli
Canada -Edmonton ||
![](https://webarchiveweb.wayback.bac-lac.canada.ca/web/20200528102914im_/https://i.cbc.ca/1.5145599.1558556752!/fileImage/httpImage/image.jpg_gen/derivatives/square_220/jimmy-forster.jpg)
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Man with severe asthma says new police powers unfair for people unable to do breath test
![](https://webarchiveweb.wayback.bac-lac.canada.ca/web/20200528102914im_/https://i.cbc.ca/1.3816632.1477083075!/fileImage/httpImage/image.jpg_gen/derivatives/square_140/erica-johnson.jpg)
Erica Johnson
Canada -British Columbia ||
![](https://webarchiveweb.wayback.bac-lac.canada.ca/web/20200528102914im_/https://i.cbc.ca/1.5138472.1558046940!/fileImage/httpImage/image.jpg_gen/derivatives/square_220/weight-loss-grant-applicants.jpg)
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Weight loss 'grants' program fails to pay up after participants shed pounds
![](https://webarchiveweb.wayback.bac-lac.canada.ca/web/20200528102914im_/https://i.cbc.ca/1.1856778.1521489808!/fileImage/httpImage/image.jpeg_gen/derivatives/square_140/rosa-marchitelli.jpeg)
Rosa Marchitelli
Health ||
![](https://webarchiveweb.wayback.bac-lac.canada.ca/web/20200528102914im_/https://i.cbc.ca/1.5128276.1557530386!/fileImage/httpImage/image.jpg_gen/derivatives/square_220/anne-hoover.jpg)
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RBC customer out of pocket after fraud: What you need to know if you e-transfer money
![](https://webarchiveweb.wayback.bac-lac.canada.ca/web/20200528102914im_/https://i.cbc.ca/1.3816632.1477083075!/fileImage/httpImage/image.jpg_gen/derivatives/square_140/erica-johnson.jpg)
Erica Johnson
Business ||
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Brothers have the same deadly disease but only 1 gets what their parents hope is life-saving treatment
![](https://webarchiveweb.wayback.bac-lac.canada.ca/web/20200528102914im_/https://i.cbc.ca/1.1856778.1521489808!/fileImage/httpImage/image.jpeg_gen/derivatives/square_140/rosa-marchitelli.jpeg)
Rosa Marchitelli
Health ||
![](https://webarchiveweb.wayback.bac-lac.canada.ca/web/20200528102914im_/https://i.cbc.ca/1.4598823.1556664070!/fileImage/httpImage/image.jpg_gen/derivatives/square_220/financial-district.jpg)
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Bank employees angry regulator's report on sales tactics weakened after banks and government review drafts
![](https://webarchiveweb.wayback.bac-lac.canada.ca/web/20200528102914im_/https://i.cbc.ca/1.3816632.1477083075!/fileImage/httpImage/image.jpg_gen/derivatives/square_140/erica-johnson.jpg)
Erica Johnson
Business ||