Accessibility services centre
Accessibility Products and Services
Physical
(mobility and dexterity)
Products and services with your needs in mind like voice control, call management and personalized accessibility settings.
Speech
Customize your phone to communicate your way. Features like assisted communications, messaging and video calling help you craft a smartphone experience that’s tailored to your needs.
Cognitive
Stay connected with easy to use features like guided controls, alerts and reminders.
Vision
From screen readers to mobile devices, let our products and services for blind and low vision users enhance your mobile experience
Hearing
From hearing aid compatible handsets to video conferencing, taking control of your mobile experience has never been easier.
Accessibility services call centre
Get advice on products and services, and answers to your questions, from our dedicated call centre agents.
Browse our device lineup, including clearance devices that are only available online. Plus, returns are convenient and free, and your transactions are always secure and private.
Accessibility discount
Eligible customers with hearing, vision, speech, cognitive and physical (mobility and dexterity) accessibility needs will receive $20/month off any Connect Everything or Unlimited rate plan.
Plan your visit:
For individuals with low vision, please check our store list in PDF format or call us at 1 866 310-BELL (2355).
ID requirements for new activations and feature add-ons
Bell Mobility customers with self-identified accessibility needs are eligible for an extended trial period when purchasing wireless service on a term commitment.
If you’re not completely satisfied, you may exchange or return your device if you meet the following four conditions:
For postpaid mobile customers & Mobile Internet devices:
- You return the device within 30 days of your commitment start date.
- You return the device and original receipt to your purchase location.
- The device is in “like new” condition with all original packaging, manuals and accessories included.
- You have not used the device excessively, in violation of our Responsible Use of Bell Services Policy.
For prepaid mobile customers:
- You return the device within 30 days of your commitment start date.
- You return the device and original receipt to your purchase location.
- The device is in “like new” condition with all original packaging, manuals and accessories included.
- The device has not exceeded 30 minutes of voice usage or 50 MB of data usage
Please see our returns policy for more information.
We value your feedback.
We’d like to hear from you. Tell us what we’re doing well and where we can make improvements.
Share your feedbackThe Wireless Code and your rights as a wireless customer.
Learn more about how the wireless code establishes basic rights for all wireless customers. Presented in American Sign Language (ASL).
Watch more videos describing terminology commonly used in wireless contracts.
Videos are presented in American Sign Language (ASL) with English captions and an audio voiceover.
What are your rights as an Internet customer?
Learn more about how the Internet Code enhances consumer protections for Internet customers.
Watch more videos describing terminology commonly used in Internet contracts.
Videos are presented in American Sign Language (ASL) with English captions and an audio voiceover.
Need more info? Speak with one of our experts.
8:30 a.m. to 5 p.m. (eastern)
P.O. Box 8787
Downtown Station
Montreal, Quebec
H3C 4R5