Message to NAC Ticket Buyers Regarding Refunds and Exchanges
Due to the evolving COVID-19 situation, the NAC will be extending performance and event cancellations and postponements until August 31. Visit the NAC calendar listings to see the status of specific shows and events. Then see below to find out about ticket refund and exchange options. Exchange fees due to these cancellations will be waived.
Please rest assured that all ticket buyers will be taken care of.
$5 per ticket exchange fee
A $5 per ticket exchange fee will be charged on all regular ticket (non-subscription) exchanges. Regular tickets for Broadway shows and non-NAC performances cannot be exchanged.
No exchange fee
As an NAC Subscriber, you can exchange your subscription tickets for an NAC Orchestra, Dance, Theatre or select NAC Presents events until 9 pm the day before the performance.
The exchange must be for another NAC subscription show within the current season.
No exchange fee
Broadway subscribers may exchange their tickets to another performance of the same show up to 72 hours before their scheduled performance, subject to availability. Single (non-subscription) tickets for Broadway shows cannot be exchanged.
We will cancel your original tickets and contact you to confirm the exchange has been completed. Your new tickets will either be emailed (e-ticket), mailed (if time permits), or held at the Box Office for pick up.
* Exchanges are subject to availability. If the performance for which you exchange your tickets is more expensive, you will be required to pay the difference. If it is less expensive, you will receive a credit voucher for the difference.