My Account is Suspended

Accounts are generally suspended for violations of the Twitter Rules. We also may suspend accounts for investigation if we suspect an account has been hacked or compromised.

How to Contest Account Suspension

To contest suspension or petition for account reinstatement, please take the following steps:

1. Log in to your account to confirm your account is actually suspended (see image below)
2. Check your email inbox for an email from Twitter.com with more information
3. File a support ticket to appeal suspension

Frequently Asked Questions

What If I Never Received an Email from Twitter.com About My Suspension?

We often send a suspension notification email directly to the email address associated with your Twitter account; please review that email for additional information about your suspension.

Is It Possible to Expedite the Appeal Process?

To expedite your appeal process, please be sure to note that your account is currently suspended. If your account was suspended for aggressive following behaviors, you'll need to confirm that you've removed all prohibited following automation from your account, and will stop any manual aggressive following behavior. You can find information on following automations and permitted following behaviors on the Following Best Practices help page.

How Can I View My Support Ticket Requests?

If you submit a support ticket while logged in to your Twitter account, you'll be able to check on your ticket status anytime by visiting your Twitter Support home page and clicking "check on your existing requests."

If you're unable to submit a request through our help form, please send an email to suspended@twitter.com.