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Man hires paralegal to handle his divorce — discovers he's still married

A man hires a paralegal to handle his divorce, only to discover his money and the paralegal were gone — and he's still married. It's a symptom of a bigger problem because, in many parts of the country, there's no way to tell if a paralegal has any training, expertise or insurance.

Rosa Marchitelli

Canada Edmonton June 14

$1,600 taken from customer's account — and her bank won't say why

Business June 7

Bank removes $1,600 from woman’s account without explanation | Go Public

Customers call out banks for increasing fees during pandemic while profits are up

Business May 24

UPS shipping bungle keeps oxygen device from family sick with COVID-19

A Calgary woman was out thousands of dollars and sick with worry after trying to ship what she hoped would be a life-saving oxygen device to her family in Mexico who were ill with COVID-19. The package never got to them, and UPS wouldn't take responsibility until Go Public started asking questions.

Rosa Marchitelli

Canada Calgary May 18

Woman loses thousands sending oxygen device to Mexico

A Calgary woman sent an oxygen device to her family in Mexico, who'd been stricken with COVID-19. But it never got to them, and UPS wouldn't take responsibility until Go Public started asking questions.

85-year-old with Alzheimer's sold Bell products and services he can't use after visit to The Source

Ross Miller, 85, went to The Source — owned by Bell — for a new TV. He left with two-year contracts for Bell Fibe TV and a new cell phone, a cordless phone, landline, tablet and a two-year contract for high-speed home internet. An insider says Source employees are pressured to make unethical sales.

Business May 10

Customer records 3 Bell reps offering same deal, then is told he can't have it

Rosa Marchitelli

Video game giant EA steering players into loot-box option in popular soccer game, insider says

Go Public April 26

FIFA 21 players enticed into lucrative ‘loot-box’ option, insider claims | Go Public

Woman with dementia locked into 10-year home-heating contract — with a $15K lien on her property

Rosa Marchitelli

Business April 19

Son sues after mother with dementia locked into 10-year home heating contract | Go Public

School custodian refuses to download phone app that monitors location, says it got her fired

Go Public April 12

Custodian claims she was fired for not downloading tracking app | Go Public

She paid a broker for car insurance and ended up uninsured | Go Public

'Try not to stop and start' while driving, Honda tells owners stuck with cars not fit for winter

Rosa Marchitelli

Business March 30

Couples fight for refunds after COVID-19 cancels wedding events

Go Public March 22

Rogers fines 91-year-old woman unable to return equipment due to lockdown

Rosa Marchitelli

Business March 15

Calgary mom accuses courier giant DHL of charging 'hidden fees'

Go Public March 8

International courier DHL questioned about ‘hidden fees’ | Go Public

Ontario man battles Bell and contractor after worker uses power tool to clean his car

Rosa Marchitelli

Business March 1

Woman loses $340K in wire transfer scam — alleges 4 banks did little to stop it

Go Public February 22

Investigating Hyundai and Kia recalls

Apple blocks widow from honouring husband's dying wish

Rosa Marchitelli

Business February 11

Employees' claims of sales pressure spark shareholder lawsuit against TD Bank

Canada February 11

Injured woman secretly videotaped by insurer, then wrongly accused of fraud

Rosa Marchitelli

Canada Toronto February 9

Edmonton woman out $320 as e-transfer fraudsters cash in during pandemic

Go Public February 1

E-transfer fraud victims call for better protections

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