Reset Password
How do I reset my password?
To enable close captioning, please click on CC in the video bar
- 1. Click on sign in
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Log into your account by clicking on the sign in link on the top right corner of our site.
- 2. Click on forgot password
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To reset your password click on the Forgot Password link.
- 3. Enter your email address
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In the dialog box that opens, enter your email address and proceed to check your email to receive a reset password link.
- 4. Reset password link via email
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Click the “Reset your password” link in the email to be directed to password reset page.
- 5. Set a strong new password
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Enter a strong new password. Making sure it’s at least 10 characters long with a mix of letters and numbers, as well as a special character.
- 6. Reset password
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Once your password is strong enough, continue by clicking “reset your password.
- 7. You're all done!
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Use your updated password to sign into our site.
Online Access
- What is an Online Access subscription?
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An Online Access subscription provides you with unlimited access to all of the content on nationalpost.com, including breaking news and in-depth analysis from our team of award-winning journalists.
- What is the difference between Online Access and ePaper?
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Online Access provides you with unlimited access to the live, breaking-news nationalpost.com website. In addition to the award-winning journalism, you will also have access to videos, podcasts, photo galleries, live blogs, and more.
The ePaper is a page-by-page replica of the day's printed newspaper - including all stories, sections, photos and ads - and provides the in-depth coverage and features found in our daily printed edition newspaper. The ePaper also allows you to translate articles into other languages, magnify text for easier reading, and share stories with friends.
- How do I subscribe to Online Access?
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We offer several Online Access subscription options. Please click here to see features and prices
- How are Online Access subscriptions billed?
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You can pay for your Online Access Subscription monthly or on an annual basis using any major credit card. The charge will show up on your credit card from Postmedia Digital Subscription.
Monthly subscriptions are billed in advance every 30 days and are renewed automatically.
Annual subscriptions are billed in advance for the full 12-month period and renew automatically at the end of each annual term.
Auto-renewal preferences can be managed online under "Manage My Subscription" (please see below for details).
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How do I manage my Online Access subscription and billing information?
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Please follow these steps to manage your account online:
- Visit nationalpost.com and look in the top-right corner.
- Click "Sign-in" to sign into your account. Once you are signed in, you can click "My Account"
- Select "Manage My Subscription" under "My Account"
- In the National Post Online Access box, click "Manage"
- From there, you will be able to manage your subscription ("Library" tab) and update your payment information ("Cards" tab) among other options
- I get home delivery of the printed newspaper. Do I get Online Access?
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Yes! Online Access is included with your Home Delivery Subscription
To activate your unlimited Online access, click here
- What do I do if I forget or want to change my Online Access password?
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- Visit nationalpost.com and look in the top-right corner.
- Click "Sign In" and then "Forgot Password" above the password box
- Enter your email address and click "Submit." This will send you an email with a link to reset your password
- After clicking the link, you will be prompted to enter and reconfirm your new password
- Click "Submit" and your password will be updated
- When I go on vacation, can I put my Online Access subscription on hold?
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Since Online Acess is available from any device anywhere in the world, you can enjoy it even when you’re away. (Please note, it is not possible to put your Online Access subscription on hold.)
- What is the cancellation and refund policy?
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You can cancel your Online Access subscription at any time.
If you are a monthly subscriber: Once you cancel, we will stop charging your account for the following billing cycle.
If you are an annual subscriber: Once you cancel, your refund will be prorated according to how many months remain on your subscription. We cannot refund promotional offers or gift cards.
No Refunds will be issued under $10.00 CDN or more than 6 months
- How do I cancel my subscription?
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For cancellation requests related to your current home delivery subscription, please email us at ePapersupport@nationalpost.com or call (416) 383-2500 (Toll Free: 1 (800) 668-7678)
ePaper
- What is the ePaper?
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The National Post ePaper is an exact full-featured replica of the printed copy available online. Sections and supplements are laid out just as in the print edition, but complemented by a variety of digital tools which enhance the printed newspaper's look and feel.
- What is the difference between ePaper and Online Access?
-
The ePaper is a page-by-page replica of the day's printed newspaper - including all stories, sections, photos and ads - and provides the in-depth coverage and features found in our daily printed edition newspaper. The ePaper also allows you to translate articles into other languages, magnify text or easier reading, and share stories with friends.
Online Access provides you with unlimited access to the live, breaking-news nationalpost.com website. In addition to the award-winning journalism, you will also have access to videos, podcasts, photo galleries, live blogs, and more.
- How do I start an ePaper subscription?
-
We offer several ePaper subscription options. Please click here to see features and prices
- How are ePaper subscriptions billed?
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You can pay for your ePaper Subscription monthly or on an annual basis using any major credit card. The charge will show up on your credit card from PressReader/Newspaper Direct as "PRESSREADER EPAPER RICHMOND BC ".
Monthly subscriptions are billed in advance every month and are renewed automatically.
Annual subscriptions are billed in advance for the full 12-month period and renew automatically at the end of each annual term.
- Who is PressReader or NewspaperDirect?
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PressReader (formerly NewspaperDirect) is the vendor providing the technology to support the ePaper.
- How do I manage my ePaper subscription and billing information?
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- Visit epaper.nationalpost.com and sign-in.
- Click on the drop-down menu in the upper right-hand corner of the website and select "My Account"
- Select the "Subscription" tab
- Once there, you will be able to view and manage your subscription(s)
- To update payment information, scroll down past the subscription history until you see the "Payment Method" section.
- I get home delivery of the printed newspaper. Do I get the ePaper?
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Yes! The ePaper is included with your Home Delivery Subscription
To activate your ePaper access:
- Go to epaper.nationalpost.com and click "Activate Your Account"
- Under the sign in options, select "Create an Account"
- When registering, be sure to inlude your phone number and postal code, as this will link your print subscription with your ePaper access
- What do I do if I forget or want to change my ePaper password?
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- Go to epaper.nationalpost.com and click "Sign In"
- Above the password box, click "Forgot Password"
- Enter your email address and click "Submit." This will send you an email with a link to reset your password
- After clicking the link, you will be prompted to enter and reconfirm your new password
- Click "Submit" and your password will be updated
- When I go on vacation, can I put my ePaper subscription on hold?
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Since the ePaper is available from any device anywhere in the world, you can enjoy it even when you’re away. (Please note, it is not possible to put your Online Access subscription on hold.)
- What is the cancellation and refund policy for ePaper?
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You can cancel your ePaper subscription at any time.
If you are a monthly subscriber: Once you cancel, we will stop charging your account for the following billing cycle.
If you are an annual subscriber: Once you cancel, your refund will be prorated according to how many months remain on your subscription. We cannot refund promotional offers or gift cards.
No Refunds will be issued under $10.00 CDN or more than 6 months
- How do I cancel my ePaper subscription?
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For cancellation requests related to your current ePaper subscription, please email us at ePapersupport@nationalpost.com or call (416) 383-2500 (Toll Free: 1 (800) 668-7678)