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Frequently Asked Questions

What types of shipping do I get with Zazzle Black?

For $9.95 annually, you get free standard shipping with tracking to any location in the continental U.S., Alaska, and Hawaii. For $39.95 annually, you get free 2-3 days shipping with tracking to any qualifying address in the U.S. (excluding its territories) and free standard shipping to any address in the U.S (excluding its territories). Note: Premium shipping is even faster than Zazzle’s premium shipping.

How do I start my free trial?

Starting your free trial is easy!

1. Add an item to your cart and proceed to checkout
2. During checkout, select "Get FREE shipping now" next to the Zazzle Black offer
3. Select "Start a FREE trial" to enjoy a free 30 days of Zazzle Black!

You will need your credit card, but you will not be charged for your free trial. When your free trial ends, we will enroll you in your first year of Zazzle Black Standard membership for $9.95 annually. If you do not wish to enroll in the Zazzle Black program after your free trial, you can let us know by opting out on your Zazzle Black program management page at any time prior to expiration of the free trial, and you will not be charged. Note the free trial only applies to the standard shipping option, not the Premium option.

If I sign up for Zazzle Black Premium after Zazzle Black Standard, do I get a discount?

Absolutely! If you're already a Zazzle Black Standard member, you will receive a $9.95 discount on your first year of Zazzle Black Premium at any time prior to expiration of your membership.



What is the difference between Zazzle Black Premium Shipping and premium shipping?

Zazzle Black Premium is not Zazzle's usual premium shipping. Customers with Zazzle Black Premium get their products even faster than Zazzle's premium shipping. Create your products and get them 2 days after they are produced! Yet another perk of signing up for Zazzle Black Premium shipping.



What addresses are eligible for Zazzle Black shipping?

Free standard shipping can be used for addresses in the continental U.S., PO boxes, APO/FPO addresses with U.S. zip codes, Alaska, and Hawaii. Free 2-3 days shipping can be used for addresses in the continental U.S., Alaska, and Hawaii. Free 2-3 days shipping does not ship to PO boxes or APO/FPO addresses.

What Zazzle products qualify for the Zazzle Black program?

Free shipping through the Zazzle Black membership program is limited to items specified as "Sold by Zazzle" on that item's product page. To qualify, items must be shipped to United States addresses. At Zazzle's discretion, Zazzle may exclude certain products from the program, including oversized items, products fulfilled by third parties, or other products with special shipping characteristics.



How does the automatic renewal work?

Once you've enrolled in Zazzle Black, your account is setup to automatically renew at the end of each year by charging the credit card you provided. To see your renewal date, change your credit card on file, or disable automatic renewal visit the Zazzle Black program management in your account.



Can I share my Zazzle Black benefits?

At this time, you cannot share your Zazzle Black program benefits across multiple accounts.



What happens if I get charged for shipping?

If you believe that you were erroneously charged for shipping, please contact Zazzle Customer Support with your shipping and order information, and we'll work quickly to resolve the issue!



Can I turn off automatic renewal?

Absolutely. Visit the Zazzle Black program management page in My Account and click the "do not renew" check box. This will allow you to have Zazzle Black for the remainder of your annual membership but will not charge you for the next renewal cycle.



How do I cancel my account?

To cancel your Zazzle Black program membership, visit the Zazzle Black program management page in My Account and click the "do not renew" button. Your membership will no longer auto-renew, but you will continue to enjoy benefits through the term of your membership. We do not offer refunds for cancelling the Zazzle Black program prior to the end of the current term.



Does Zazzle Black work on international shipments?

No. At this time the Zazzle Black program benefits do not include international shipments.



I'm a reseller; can I use Zazzle Black to ship my packages?

The Zazzle Black program is intended to be a personal shipping program. The Zazzle Black program may not be used to distribute products for resale or to be used to ship products to your customers or potential customers. Zazzle reserves the right to terminate membership in the Zazzle Black program for any accounts that Zazzle determines has violated this policy. In such case, Zazzle will not be required to refund any portion of the membership fee and will be entitled to recover shipping charges for orders that violated this policy.



Can I enroll into the Zazzle Black program using a Zazzle Gift Card?

No. You may only enroll in the Zazzle Black program using a valid credit card or Paypal account.

*Covers continental U.S., Alaska, and Hawaii. Products are eligible for Zazzle Black unless designated otherwise. Some products may be excluded from the program, including oversized items, products fulfilled by third parties, or other products with special shipping characteristics. See our full Zazzle Black Terms & Conditions to learn more details about the program.