Canadian Radio-television and Telecommunications Commission

The Government of Canada and the Public Service Alliance of Canada (PSAC) have reached a tentative agreement, ending the strike affecting many public service members. There may still be some service and publication delays over the next few days and weeks as services return to full capacity.

We are an administrative tribunal that operates at arm’s length from the federal government.

We are dedicated to ensuring that Canadians have access to a world-class communication system that promotes innovation and enriches their lives. Our role is to implement the laws and regulations set by Parliamentarians who create legislation and departments that set policies. We regulate and supervise broadcasting and telecommunications in the public interest.

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Latest

Share your views to improve the Broadband Fund for rural, remote, and Indigenous communities

2023-03-23

We want to hear your views on how to increase competition, create more choices, and lower the prices of Internet services

2023-03-08

CRTC News

All news releases, speeches and statements

Most requested

Accessibility

Services and information

Consultations and hearings: have your say

Public proceedings, consultations, part 1 applications, guides on how to participate.

Telemarketing and unwanted calls

Register with the National Do Not Call List (DNCL), who can still call you, calls from political parties, unwanted calls, block calls, avoid phone fraud, spoofing, scammers, make a complaint, information for telemarketers.

Phone – Postpaid versus prepaid services

Differences between postpaid and prepaid services.

Phone – Protected by the Wireless Code

Wireless Code (the rules your provider must follow), ask a question, make a complaint.

Phone – Pick the best mobile plan

Find a provider, compare and pick a plan, questions you should ask yourself before you change plans.

Phone – Roaming charges

Roaming explained. Manage your charges locally and while you travel.

Phone – Data plans, data usage and overage charges

Overage fees, family plan, shared plan, international travelling data plans, monitor data usage.

Phone – Keep your number when you switch providers

Switching providers, cancellation fees, cancel your services.

Internet – Speeds

What affects Internet speeds at your home, what you can do to improve speed.

Internet – Billing practices and pricing

Wholesale billing, flat-rate model, capacity-based model.

TV and Radio

Consumer rights (TV Service Provider Code), accessible TV, CANCON, commercials (Super Bowl, signal substitution), Indigenous broadcasting, TV services, radio services, closed captioning, described video, programming (channels and stations), make a complaint, TV codes, radio codes, broadcaster codes.