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the fixer: got a gripe with the city? let us know.

Since 2004, reporter Jack Lakey, also known as The Fixer, has fielded thousands of complaints from readers about ailing municipal services across the city. From potholes to parking, and streetcars to street lights, Jack's goal is to get to the bottom of the problem and get it fixed for you.

Follow The Fixer on his blog thestar.com/news/the_fixer.html and on Twitter @TOStarfixer.

Send the Fixer an email @ jlakey@thestar.ca

Fixer Blog

Staircase erosion spreading from one side to the other: The Fixer

Tue Oct 20 2015

Stairs leading to a footbridge in Glen Stewart Park have been deteriorating since last winter.comments
Long path to recovery for Trinity-Bellwoods fountain: The Fixer

Sun Oct 18 2015

The fountain hadn't worked in a year, but the plumbing was finally replaced on Thursday.
Tunneling technique reduces size of utility cuts: The Fixer

Fri Oct 16 2015

Instead of digging a big hole in the street and boulevard, the excavation was kept small by using a tunneling process.comments
Bricks removed from sidewalk end up scattered: The Fixer

Wed Oct 14 2015

They were removed at least a year ago for utility work and piled nearby, but have yet to be returned to where they belong.comments
Sheriff Tory shoots back at his traffic critics: Fixer

Tue Oct 13 2015

His office provided a six-point list of things he’s done to get traffic moving, which doesn’t square with our readers’ observations. comments

Readers dish on speed traps

The Fixer

Readers point out plenty of speed trap fishing holescomments

To cycle, or not? That's the question at Riverdale Park: The Fixer

Sun Oct 11 2015

One sign along a recreational trail says no bike riding, while another just a few feet away says it's a cycling route.comments
Has ‘Sheriff’ John Tory cut your traffic woes?: The Fixer

Fri Oct 09 2015

The mayor vowed that he would improve the traffic situation prior to his election, but is it really any better? We’d like to hear your opinion.comments
TTC subway entrance closed, but that's all she wrote: The Fixer

Wed Oct 07 2015

Signs posted at a barricaded entrance to College station don't say why it is closed or when it will reopen.comments
North York Civic Centre under siege from gum bomber: Fixer

Tue Oct 06 2015

Dozens of wads of chewed gum are raining down from an open area along the north wall of the building.comments
City fixes sinkhole, but maybe not soon enough: Fixer

Mon Oct 05 2015

The city does a lot better job than many people think, when it comes to repairing things.comments
Picking up mail at this box is no longer a sloppy task: Fixer

Sun Oct 04 2015

Canada Post was quick to install paving stones around the base of a Milton mailbox after our column about it. Other columns also got action.comments
Drivers blindsided by sunken catch basin on Birchmount Rd.: Fixer

Wed Sep 30 2015

A traffic barrel placed over the storm grate to warn away drivers is lying on the sidewalk, 10 metres away.comments
Canadian flag is a low priority at General Brock P.S.: Fixer

Tue Sep 29 2015

The paint is peeling from the rusty flagpole at the school, which hasn’t been topped by a flag since last winter.comments
Raised edge around utility cover could flip a cyclist’s lid: Fixer

Mon Sep 28 2015

A rubber cushion encircling a utility cover in a bike lane is much higher than the surrounding road surface. comments
The Fixer will return

Mon Sep 21 2015

comments
Pedestrian crossing button laid low at Danforth and Coxwell: The Fixer

Sun Sep 20 2015

The button mechanism was torn from the utility pole to which it is mounted and is dangling by a thread. comments
Cherry Beach potholes prove to be a prickly problem: The Fixer

Fri Sep 18 2015

The city trucked in 30 loads of shale in an attempt to smooth things over, but it didn't work. comments
Base for metal pole is a bad trip at Barbara Hall Park: Fixer

Wed Sep 16 2015

A reader says a metal stump has been sticking out of the sidewalk at an entrance to the park for more than a year.comments
Vinegar kills weeds, but the city is reluctant to use it: Fixer

Tue Sep 15 2015

A mixture of vinegar, dish soap and salt is an effective herbicide, but an official says it requires a lot of testing before the city would use it.comments
Shortest path to shopping centre needs to be legitimized: Fixer

Mon Sep 14 2015

Customers have worn ruts in an embankment by finding the most direct route from the sidewalk into a Walmart plaza.comments
New Canada Post mailbox a soggy mess in wet weather: Fixer

Sun Sep 13 2015

The area in front of a newly installed Canada Post mailbox on Harvest Dr. in Milton fills up with water after a rainfall, and the fix keeps getting delayed.comments
Don't whack those weeds, spray 'em with vinegar: Fixer

Fri Sep 11 2015

After our Wednesday column, readers told us that vinegar should have been used to get rid of weeds. comments
Side panels on city trash receptacles don't stay put: The Fixer

Wed Sep 09 2015

When a side panel goes missing, the bins inside are left wide open to anyone with mischief in mind. comments
Weeds along Cosburn Ave. need to be whacked: The Fixer

Tue Sep 08 2015

But it's not clear if the secondary school next to the weeds is responsible for keeping them cut back.comments
When the digging begins, internet connectivity may end: Fixer

Mon Sep 07 2015

A big part of the daily maintenance done by Rogers involves fixing cable lines severed by excavations.comments

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