Veterans Ombudsman Guy Parent
Welcome to the Office of the Veterans Ombudsman
Submit your Complaint Online
If you are a client of Veterans Affairs Canada and you feel you have been treated unfairly, or you would like information about how to solve a problem, the Office of the Veterans Ombudsman is here to help.
Reports
2015 - 2016 Annual Report
Fair Compensation to Veterans and their Survivors for Pain and Suffering
Supporting Ill and Injured RCMP Members and their Families: A Review
Support to Military Families in Transition: A Review
News Releases
Veterans Ombudsman’s 2015-2016 Annual Report Tabled
Ottawa, ON - November 3, 2016
Media Advisories
Veterans Ombudsman's Blog
My best wishes for the holiday season
The holidays are a time for celebration with family and friends. This time of year, I think about our Veterans, serving members and their families. Click here to read my holiday greeting.
Delays to Veterans' road to wellness
I have been asking VAC to reimburse NVC Veterans for their treatment costs back to date of application - the way they are being treated is unfair! Read my blog to learn more.
My Thoughts on Veterans Week and Remembrance Day
Veterans are tightly woven into the fabric of our daily lives. Once a year during Veterans Week and on Remembrance Day, we have the opportunity to reach out to them, to honour them for their sacrifices and to thank them for their service to Canada. Click to read about one of the many people that I honour at this time of year.
Success Stories
Considering the human factors for fair treatment
The son of a 101-year-old frail Veteran called the Office of the Veterans Ombudsman (OVO) seeking assistance in appealing VAC’s denial of a prescribed therapeutic nutrient for the ...
Vindication through Perseverance
A Veteran had a TTY (teletypewriter) device installed during the early 1990s, which was required due to his pensioned condition for hearing loss. In 1996, he began writing and phoning VAC ...
Veteran’s Vocational Rehabilitation Plan Gets a Second Look
A Veteran contacted the Office of the Veterans Ombudsman because he was feeling unsure about the career path Veterans Affairs Canada had selected for him and was worried that the Department was ...
Medication reimbursed but not the medical procedure
A Veteran asked for our assistance in obtaining reimbursement for a medical procedure. On two previous occasions, the Department had reimbursed the Veteran for the cost of the medication as well ...
Restrictions on Grounds keeping under VIP
We were recently successful in a case involving the grounds maintenance portion of VIP services. The Veteran had been denied hedge and shrub trimming based on policy, which we felt was being ...
Government of Canada activities and initiatives
Tell visiting family and friends about eTA
Canada's entry rules have changed. Starting November 10, 2016, if your family or friends plan to fly to Canada, they may need an eTA before they board their flight.#Budget2017 Consultations Begin!
Share your ideas on how to strengthen Canada's middle class and how to grow our economy over the long term.Have your Say! Political activities of charities
We want to hear from you! The Canada Revenue Agency is seeking your feedback on its political activities guidelines for registered charities.Follow us
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